Toast 10 Pro Executes Setup On Each Launch & Crashes

[RuralVoice]

Having purchased Toast 10 Pro last week and installing it on my late 2008 iMac Intel Core Duo 2.8Ghz, 4GB RAM, running OS 10.5.6, I am extremely disappointed. I have used Toast 4......through Toast 9 (and experienced the code fiasco going from Toast 7 to Toast 8 and not being able to open files created in Toast 7 with the first release of Toast 8). Toast 9 works great on my iMac, but Toast 10 has some real issues for me:

 

1. The problem previously posted in another thread regarding the "registration error message" (even though it did register);

 

2. The application takes me through setup EVERY time I launch it (finally trashed preferences, plst, etc and reinstalled and rebooted--that problem went away);

 

3. When I try to open a file created in Toast 9 and it has to search for one of the files/songs and I click okay, the application crashes. If a file is fine, no problem, but if it has to search and I click "okay" then it crashes--EVERY TIME.

 

I contacted Roxio support and of course they suggested I trash the plist files, etc., and reinstall the application (and verify/repair permissions), etc. I did all they requested and the #3 problem/issue remains unchanged. I also sent roxio the system profiler report which they had requested. I haven't heard a thing back from them since letting them know the suggested "fix" didn't work and sending them the profiler report.

 

Getting hold of technical support takes forever (and after asking to speak with a supervisor in that department I waited on the line for another 10 minutes, after an initial 35 minutes, and was disconnected).

 

I am an experienced Mac and Roxio user for nearly two decades (Mac) and one decade (Roxio Toast), but the ridiculously slow customer support and the apparently poor quality control in the test of this product (Toast 10 Pro) leaves one shaking their head. I would recommend against purchasing Toast 10 as it is obviously not tested very thoroughly.

 

If anyone has further suggestions I am open to them. Short of that I'll avail myself of the refund and stick with Toast 9.

 

Barry

[tsantee]

I'm afraid my suggestions are no different than theirs because yours is a problem that is distinctive to your Mac (and maybe others in rare cases). What you describe at first sounds like what happens when launching Toast from the mounted disc image rather than from the Applications folder after copying it out of the disc image. Since I'm confident you did install it correctly then something else is keeping Toast from working properly. Unfortunately I don't know what that might be. Do you have Disk Warrior? If you do I'd give it a run.

[RuralVoice]

The problem of running me through the setup routine resolved itself with the suggested fix from Roxio, so the only thing that remains (other than the weird registration issue that most folks are experiencing) is the crash when acknowledging a request to search for a song/file in a previously saved Toast file. I believe your reply was to issue #2, now resolved (which behaved as if it was being operated from the install disk). If I get a reply from Roxio, I'll be sure to update this thread.

 

By the way, I can operate in Toast 10 Pro fine if NOT having to search for a file in a previously saved Toast file.

 

Thanks for your reply. Barry

[tsantee]

The problem of running me through the setup routine resolved itself with the suggested fix from Roxio, so the only thing that remains (other than the weird registration issue that most folks are experiencing) is the crash when acknowledging a request to search for a song/file in a previously saved Toast file. I believe your reply was to issue #2, now resolved (which behaved as if it was being operated from the install disk). If I get a reply from Roxio, I'll be sure to update this thread.

 

By the way, I can operate in Toast 10 Pro fine if NOT having to search for a file in a previously saved Toast file.

 

Thanks for your reply. Barry

So Toast 10 is crashing when reading a Toast 9-created .disc file that contains audio tracks. Were you in the Audio CD setting when you created those files with Toast 9? I'm presuming the source audio files were not moved since the file was saved in Toast 9. Does Toast 9 have to search for any of the audio tracks when the file is opened in Toast 9?

[RuralVoice]

So Toast 10 is crashing when reading a Toast 9-created .disc file that contains audio tracks. Were you in the Audio CD setting when you created those files with Toast 9? I'm presuming the source audio files were not moved since the file was saved in Toast 9. Does Toast 9 have to search for any of the audio tracks when the file is opened in Toast 9?

 

Yes, I was in the Audio CD setting when the Toast 9 .disc file was created. Toast 10 only crashes when it has to search for an audio track from a previously created Toast 9 .disc file (that is my experience so far). I had slightly renamed the track since the Toast 9 creation of the .disc so it had to search for the file (which is a normal function and should not cause any difficulty). When operating in Toast 9 it searched just fine (I checked it just now). When operating in Toast 10 for a track in a Toast 9 file it is crashing. Hope this clarifies.

[tsantee]

Yes, I was in the Audio CD setting when the Toast 9 .disc file was created. Toast 10 only crashes when it has to search for an audio track from a previously created Toast 9 .disc file (that is my experience so far). I had slightly renamed the track since the Toast 9 creation of the .disc so it had to search for the file (which is a normal function and should not cause any difficulty). When operating in Toast 9 it searched just fine (I checked it just now). When operating in Toast 10 for a track in a Toast 9 file it is crashing. Hope this clarifies.

Please send this as feedback to Roxio using the Provide Feedback link in Toast Help. Maybe they can fix the issue in an update.

[RuralVoice]

Please send this as feedback to Roxio using the Provide Feedback link in Toast Help. Maybe they can fix the issue in an update.

 

I have reported it to technical support and have a pending case number on the issue.

[patatrox]

1. The problem previously posted in another thread regarding the "registration error message" (even though it did register);

 

I believe this will fixed server side in the near future and will not require an update to Toast to resolve.

 

2. The application takes me through setup EVERY time I launch it (finally trashed preferences, plst, etc and reinstalled and rebooted--that problem went away);

 

This is a result typically of the application crashing on quit, as opposed to quitting normally and closing the prefs file. If you launch Toast, complete the setup assistant, and quit Toast immediately does the application quit correctly? If so, does the setup assistant still appear on next launch?

 

3. When I try to open a file created in Toast 9 and it has to search for one of the files/songs and I click okay, the application crashes. If a file is fine, no problem, but if it has to search and I click "okay" then it crashes--EVERY TIME.

 

What type of project is this, and does it occur with all project files or one specific saved project files?

 

thanks

 

[RuralVoice]

(Ref: item #2)

 

This is a result typically of the application crashing on quit, as opposed to quitting normally and closing the prefs file. If you launch Toast, complete the setup assistant, and quit Toast immediately does the application quit correctly? If so, does the setup assistant still appear on next launch?

 

This particular issue (#2) is now fixed as I tried quitting the application PRIOR to its crashing and that resolved the setup loop problem.

 

 

(Ref: item #3)

What type of project is this, and does it occur with all project files or one specific saved project files?

 

This was a normal audio CD project with tracks of audio files which was created in Toast-9. I double checked and tried different scenarios. Anytime Toast 10 has to execute a search for a track/file which was in a .disc project created in Toast-9 and you click on "okay" it crashes. If no search is required, all is well. I have reported this to Roxio, have a case number and am awaiting a reply--reported on 9 January.

 

 

[patatrox]

(Ref: item #2)

 

 

 

This particular issue (#2) is now fixed as I tried quitting the application PRIOR to its crashing and that resolved the setup loop problem.

 

 

(Ref: item #3)

 

 

This was a normal audio CD project with tracks of audio files which was created in Toast-9. I double checked and tried different scenarios. Anytime Toast 10 has to execute a search for a track/file which was in a .disc project created in Toast-9 and you click on "okay" it crashes. If no search is required, all is well. I have reported this to Roxio, have a case number and am awaiting a reply--reported on 9 January.

 

I'll send you an e-mail, if you can reply and attach the project file that would be helpful.

 

thanks

 

[HTReyes]

Hi Barry - I'm a technical guy but I'm fairly new to my iMac. It appears you have about the same exact setup I do, and I ran into the same problem (issue #2). For me, when I go through the setup again though, the "Continue" button remains disabled after I plug in the CD key. So, I don't even get a crash. I just can't do anything.

 

Anyway, could you (or anybody in here for that matter), provide me with detailed step by step on how to completely wipe out T10 and re-install so that I can fix this problem? I will be greatly appreciative. Thank you.