Creator Classic Hangs But Not Creator Suite

[zfamily]

The Roxio support was useless.

 

I have an unusual problem. I use creator classic because it is simple enough for my wife. It now hangs when starting a burn. It says "Calculating file system size 0%" and stays there. Sometimes when I cancel out it just says cancelled. Other times it shows " the use of the current target medium is not recommended" and all the error codes etc. But then I can go into the Creator 10 Suite version and burn disks with no problems all night long. Wierd. I even got the Creator Classic to work once for me by trying several times but now it seems not to work. Just burning one photo to the disk. It worked for about a year no problem. Only changes recently is XP to SP3 and Norton Internet security from 2006 to 2009 upgrade. Did uninstall and reinstall Creator 10 with no change.

 

I appreciate any insight you may have or how to get a real tech at Roxio that isn't using a canned response sheet.

 

 

 

Note to all: A few months ago I did have problems with Creator Classic not starting from the shortcut. Figured out that I had added a Registry Fixer to my machine. It cleans up "unused" Registry entries - well guess what? Roxio creates a Registry Value that it checks before starting the program. Each time the Registry clean up was run the Roxio program would not run. Had to reinstall Roxio and it would work until again until the registry clean up was run. Got rid of the Registry Clean up program and disabled it in the Norton Systems Works One Button Clean up and had no problems for 4 months after that.

[grandpabruce]

The Roxio support was useless.

 

I have an unusual problem. I use creator classic because it is simple enough for my wife. It now hangs when starting a burn. It says "Calculating file system size 0%" and stays there. Sometimes when I cancel out it just says cancelled. Other times it shows " the use of the current target medium is not recommended" and all the error codes etc. But then I can go into the Creator 10 Suite version and burn disks with no problems all night long. Wierd. I even got the Creator Classic to work once for me by trying several times but now it seems not to work. Just burning one photo to the disk. It worked for about a year no problem. Only changes recently is XP to SP3 and Norton Internet security from 2006 to 2009 upgrade. Did uninstall and reinstall Creator 10 with no change.

 

I appreciate any insight you may have or how to get a real tech at Roxio that isn't using a canned response sheet.

 

 

 

Note to all: A few months ago I did have problems with Creator Classic not starting from the shortcut. Figured out that I had added a Registry Fixer to my machine. It cleans up "unused" Registry entries - well guess what? Roxio creates a Registry Value that it checks before starting the program. Each time the Registry clean up was run the Roxio program would not run. Had to reinstall Roxio and it would work until again until the registry clean up was run. Got rid of the Registry Clean up program and disabled it in the Norton Systems Works One Button Clean up and had no problems for 4 months after that.

 

The problem with registry cleaners, Norton, and McAfee, is a problem than has been known about for almost 3 years. It started with EMC 9, carried through EMC 10, and was finally fixed in Creator 2009, aka EMC 11.

 

[Jim_Hardin]

If one program isn't working, it needs fixed.

 

Check in Add/Remove programs for Modify or Repair option.

 

Otherwise a Clean Install would be in order – Home