Problem Event Name:appcrash

[Phil32]

Ok. This is what im getting,

 

Problem Event Name: APPCRASH

Application Name: VideoWave10.exe

Application Version: 10.0.0.78

Application Timestamp: 46cbbe82

Fault Module Name: MSVCR71.dll

Fault Module Version: 7.10.6030.0

Fault Module Timestamp: 44b451e8

Exception Code: c0000005

Exception Offset: 000305d1

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 0642

Additional Information 2: fb66e3cb3b573461a87e66ef966c4924

Additional Information 3: 592c

Additional Information 4: 2f45b3a9c91ea44a12255fba61b584be

 

 

I have a brand new Alienware laptop. Is has a core duo 2.8 ghz processor, 200gig HD, and 2..yes 2... 512 mb ATI Radeon HD 3870 Video Cards. Windows Vista 32b home edition. There is absolutely no reason that i should be getting any errors at all with this software, yet I have been messing with it for 4 days now and can't seem to get it to work at all. It doesnt matter how many times i do a fresh install it just wont work. Please help!!

 

Thanks

[grandpabruce]

Looks like you got a bad install. Follow the clean install instructions, here:

 

http://forums.support.roxio.com/index.php?showtopic=41967

 

Don't skip any steps, and before you start the clean install, go to msconfig, and uncheck any running Roxio programs, click Apply, OK, then reboot.

 

Disable your antivirus software, and start the clean install instructions.