James V Posted January 21, 2009 Report Share Posted January 21, 2009 How come Roxio doesn't have any realistic Tech support? The site is almost usless, except for the forums. The Company is non-existent. Phone lines disconnected, etc.The only support you get is sales. We just purchased Creator 2009. Have an issue with capture. Should be a simple solution, but can't get any help...unless you want to pay! Maybe we should return the product. Bad business practice, Roxio! BAD BAD BAD! Link to comment Share on other sites More sharing options...
Syrallas Posted January 21, 2009 Report Share Posted January 21, 2009 How come Roxio doesn't have any realistic Tech support? The site is almost usless, except for the forums. The Company is non-existent. Phone lines disconnected, etc.The only support you get is sales. We just purchased Creator 2009. Have an issue with capture. Should be a simple solution, but can't get any help...unless you want to pay! Maybe we should return the product. Bad business practice, Roxio! BAD BAD BAD! You can open up a support ticket w/ customer service or give these forums a try. BTW: Have you ever tried hp support after sales!?! Link to comment Share on other sites More sharing options...
James V Posted January 21, 2009 Author Report Share Posted January 21, 2009 You can open up a support ticket w/ customer service or give these forums a try. BTW: Have you ever tried hp support after sales!?! Thanks for the reply, but where are these elusive support tickets? Link to comment Share on other sites More sharing options...
Larry Posted January 21, 2009 Report Share Posted January 21, 2009 This link is the Creator 2009 support page (easily gotten to from their main Support site linked at the top of the forums). It offers email support, phone support, and during their normal hours of operation there is a "Live Chat" option available on that page also. If you post some specifics about the capoture issue you are having and your pc system, someone here may be able to offer some ideas. Link to comment Share on other sites More sharing options...
James V Posted January 21, 2009 Author Report Share Posted January 21, 2009 This link is the Creator 2009 support page (easily gotten to from their main Support site linked at the top of the forums). It offers email support, phone support, and during their normal hours of operation there is a "Live Chat" option available on that page also. If you post some specifics about the capoture issue you are having and your pc system, someone here may be able to offer some ideas. Thanks for your response. It's appreciated. Link to comment Share on other sites More sharing options...
Crossing OSullivan Posted January 22, 2009 Report Share Posted January 22, 2009 I opened up a tech support ticket, got an automated email, not heard from them since. I updated the Roxio on a few office computers, as they suggested when I opened the application. Since then, I cannot Copy Disc. I need Help Roxio! Link to comment Share on other sites More sharing options...
lynn98109 Posted January 22, 2009 Report Share Posted January 22, 2009 From the tone of your comments, it sounds like under some kind of impression you are talking to Roxio. The people who answer here are other users of the software. If you provide details of your problem, it is possible someone can help you. It also helps to go to the appropriate Forum for the Version you have, since some Versions are set up quite different from others. As long as you are focusing on telling Roxio how upset you are, you aren't getting anywhere. In fact, Roxio people rarely are on the Forum, and you can identify them by the Roxio logo. Lynn Link to comment Share on other sites More sharing options...
northernlass Posted January 22, 2009 Report Share Posted January 22, 2009 Thanks for the reply, but where are these elusive support tickets? wouldn't bother James, these tickets don't get answered either, I have 6 waiting to be addressed Link to comment Share on other sites More sharing options...
gi7omy Posted January 22, 2009 Report Share Posted January 22, 2009 Nobody here would have the remotest clue what is on the tickets, what is happening or anything else - we aren't Roxio, just users Link to comment Share on other sites More sharing options...
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