Download Update Problem

[737flyer]

This happened with Toast 8 and is happening again with toast 9. Here's the sequence:

 

1. Launch Toast and get the "Update Available" window.

2. Click on "More Info".

3. Opens browser to http://www.roxio.com/enu/support/toast/software_updates.html

4. Click on Toast 9 to version 9.0.4 "Download".

5. Get page http://www.roxio.com/Registration/(F(op7z4...download_id=123

6. Click on "Download" box.

7 Takes you to Roxio Customer Care page. http://www.roxio.com/enu/support/default.html

8. Click on "Download Software Updates. Starts the whole process over again.

 

It's an endless loop with no download taking place. Tried in Firefox and Safari.

 

Any ideas?

 

Thanks

[tsantee]

I once saw that happen and the issue comes up here now and then. I just don't remember what causes it. You can't be using any third-party tools to speed download or block sites. Have you done any such customizing?

[ogdens]

This happened with Toast 8 and is happening again with toast 9. Here's the sequence:

 

1. Launch Toast and get the "Update Available" window.

2. Click on "More Info".

3. Opens browser to http://www.roxio.com/enu/support/toast/software_updates.html

4. Click on Toast 9 to version 9.0.4 "Download".

5. Get page http://www.roxio.com/Registration/(F(op7z4...download_id=123

6. Click on "Download" box.

7 Takes you to Roxio Customer Care page. http://www.roxio.com/enu/support/default.html

8. Click on "Download Software Updates. Starts the whole process over again.

 

It's an endless loop with no download taking place. Tried in Firefox and Safari.

 

Any ideas?

 

Thanks

 

Works fine for me, try turning of your firewall.

 

 

 

[jlynn628]

Works fine for me, try turning of your firewall.

 

don't update. I just bought the program today. installed. burned a dvd into wrong format (not the point but happens to be in the sequence of events), got a message for that update was available clicked on more info downloaded update, draged into applications folder, asked if i wanted to overwrite, I said yes. said i did not have permission. I went to disk utilities to repair disk permissions (just learned that you should do this regularly on a mac (especially after installing new software) did disk repair dragged download into apps folder again. again asked if i wanted to over write, I said yes, again told me I did not have permission. Now the toast app is missing out of the folder (all the others- cd spin doctor, disk cover, disc cataloger, get backup, streamer and tivo transfer - are all there but toast is missing. so I put the original toast disk (which i bought today) back in and tried to drop it into my apps folder. Asked if I wanted to over write I said yes it again told me I do not have permission!!! getting very frustrated.

[tsantee]

don't update. I just bought the program today. installed. burned a dvd into wrong format (not the point but happens to be in the sequence of events), got a message for that update was available clicked on more info downloaded update, draged into applications folder, asked if i wanted to overwrite, I said yes. said i did not have permission. I went to disk utilities to repair disk permissions (just learned that you should do this regularly on a mac (especially after installing new software) did disk repair dragged download into apps folder again. again asked if i wanted to over write, I said yes, again told me I did not have permission. Now the toast app is missing out of the folder (all the others- cd spin doctor, disk cover, disc cataloger, get backup, streamer and tivo transfer - are all there but toast is missing. so I put the original toast disk (which i bought today) back in and tried to drop it into my apps folder. Asked if I wanted to over write I said yes it again told me I do not have permission!!! getting very frustrated.

Sounds like crazy-making to me. What I suggest is to rename the older copy of Toast or drag it to the trash before copying in the one from the download.