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Different Problem



Did you install the updated drivers (here)? .


If that doesn't work, come back and post more details.


Is the program recognizing the USB device? When you open the window, do you see anything when you select the device?


I've got the same problem - I've downloaded the updates, the program recognizes the usb device - I don't have any picture and the audio is scratchy. I've hooked up two different VHS players and the same results.

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Contact Roxio


What's the best way to contact Roxio? I've posted on here seeking help but to no avail. And the help tickets thing seems to be a very slow moving process.http://forums.support.roxio.com/index.php?act=Post&CODE=02&f=216&t=47992&qpid=252887#

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