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Incompatible Disc Error Message



I recently purchased Easy VHS to DVD & installed it and the most recent upgrade. When I attempt to "plug & burn", I get an "Incompatible disc" error message whether or not a disc is in the drive. The computer is a Dell Inspiron 5150. When I query the Dell website for a "patch", it says that the old patch is not recommended by Roxio. Any suggestions?


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