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Error Message And Shutdown Of Program

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After instalation of easy vhs to dvd, and shut down as recommended , go to open the program andthe roxio shield appearsfollowed by an error message connected to creater error so the program wont open

have uninstalled and reinstalled a dozen times , downloaded all new drivers and whats been recommended .program still will not open

have opened a ticket with roxio and have received no reply, about to send product back if i cant get it operational

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After instalation of easy vhs to dvd, and shut down as recommended , go to open the program andthe roxio shield appearsfollowed by an error message connected to creater error so the program wont open

have uninstalled and reinstalled a dozen times , downloaded all new drivers and whats been recommended .program still will not open

have opened a ticket with roxio and have received no reply, about to send product back if i cant get it operational

 

So what is the error message? What are your system specs especially video card?

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