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Support ? What A Joke


SgtSaunders69
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Is there even a support department at Roxio? Jobs submitted to their electronic help system go un-touched for days.. their phone number is "out of service". What a joke.

 

Were just fellow users on here, and have no control over Roxio's help system, or their telephone system.

 

So, if you want some help on here, provide us with some details of what your problems are, we need details,

 

 

 

 

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I got in the number just fine, selected support, customer support and got "This feature is currently offline. Please call back or use the online support option at ...YADA YADA YADA........

 

Did you check their working hours? That is not the same as out of service. Their support is available from

 

"(Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays) ".

 

I'm sure that you can translate that to west coast time. You can call them early in the morning or between classes.

Edited by sknis
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