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Support Tickest On Roxio.com


ahamilton

Question

Hi,

 

I've been trying to update a support ticket at Roxio.com for a few days now, but I always get an error. Does anyone know what's going on. Here's the error I receive:

 

Server Error in '/' Application.

The state information is invalid for this page and might be corrupted.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

 

Exception Details: System.Web.HttpException: The state information is invalid for this page and might be corrupted.

 

Source Error:

 

The source code that generated this unhandled exception can only be shown when compiled in debug mode. To enable this, please follow one of the below steps, then request the URL:

 

1. Add a "Debug=true" directive at the top of the file that generated the error. Example:

 

<%@ Page Language="C#" Debug="true" %>

 

or:

 

2) Add the following section to the configuration file of your application:

 

<configuration>

<system.web>

<compilation debug="true"/>

</system.web>

</configuration>

 

Note that this second technique will cause all files within a given application to be compiled in debug mode. The first technique will cause only that particular file to be compiled in debug mode.

 

Important: Running applications in debug mode does incur a memory/performance overhead. You should make sure that an application has debugging disabled before deploying into production scenario.

 

Stack Trace:

 

[FormatException: Invalid character in a Base-64 string.]

System.Convert.FromBase64String(String s) +0

System.Web.UI.ObjectStateFormatter.Deserialize(String inputString) +72

System.Web.UI.ObjectStateFormatter.System.Web.UI.IStateFormatter.Deserialize(Str

ing serializedState) +4

System.Web.UI.Util.DeserializeWithAssert(IStateFormatter formatter, String serializedState) +37

System.Web.UI.HiddenFieldPageStatePersister.Load() +140

 

[ViewStateException: Invalid viewstate.

Client IP: 84.9.168.227

Port: 55406

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5 (.NET CLR 3.5.30729)

ViewState: /wEPDwUKMTQ1NjQ1NjMwOQ9kFhRmDxYCHgRUZXh0BQxzdWJtaXR0aWNrZXRkAgEPFgIfAAUVTGFzdCBUa

WNrZXQgU3VibWl0dGVkZAICDxYCHwAF2gdIb3cgZG8gSSBjcmVhdGUgYSBuZXcgdGlja2V0Pzxicj48Yn

I+MS4gQ2xpY2sgQ3JlYXRlIGEgbmV3IEhlbHAgVGlja2V0IHRvIHN0YXJ0IGEgbmV3IHRpY2tldC48YnI

+Mi4gU2VsZWN0IGFuIGlzc3VlLjxicj4zLiBTZWxlY3QgYSBwcm9kdWN0Ljxicj40LiBTZWxlY3QgYW4g

aXNzdWUgdHlwZS48YnI+NS4gSW4gdGhlIENvbW1lbnRzIGJveCwgZW50ZXIgZGV0YWlscyBhYm91dCB0a

GUgcHJvYmxlbSB5b3UgYXJlIGZhY2luZy4gWW91IGNvdWxkIGFsc28gYXR0YWNoIGEgZmlsZSBieSBjbG

lja2luZyBvbiB0aGUgQWRkIEF0dGFjaG1lbnQgYnV0dG9uLjxicj42LiBIaXQgU2F2ZSBUaWNrZXQgd2h

lbiB5b3UgYXJlIGRvbmUuPGJyPjxicj5Ib3cgZG8gSSB1cGRhdGUgYSB0aWNrZXQ/PGJyPjxicj4xLiBDbGljayBWaWV3IFlvdXIgSGVscCBUaWNrZXQgSGlzdG9yeSB0byB2aWV3IHlvdXIg

dGlja2V0KHMpLjxicj4yLiBTZWxlY3QgYnkgY2xpY2tpbmcgb24gdGhlIHRpY2tldCB0byBiZSB1cGRhd

GVkLjxicj4zLiBDbGljayB0aGUgVXBkYXRlIGJ1dHRvbi48Y...]

 

[HttpException (0x80004005): The state information is invalid for this page and might be corrupted.]

System.Web.UI.ViewStateException.ThrowError(Exception inner, String persistedState, String errorPageMessage, Boolean macValidationError) +116

System.Web.UI.HiddenFieldPageStatePersister.Load() +240

System.Web.UI.Page.LoadPageStateFromPersistenceMedium() +83

System.Web.UI.Page.LoadAllState() +35

System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +6953

System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +154

System.Web.UI.Page.ProcessRequest() +86

System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context) +18

System.Web.UI.Page.ProcessRequest(HttpContext context) +49

ASP.safezone_organizer_aspx.ProcessRequest(HttpContext context) +29

System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Ex

ecute() +154

System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +64

 

 

 

Thanks,

Anthony

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