Cineplayer Will Not Start

peterdomo · February 1, 2009

Some time ago I posted a problem with Cineplayer - a few seconds after the splash screen appears the program closes. Other parts of Creator 9 work fine.

I ran dxdiag and it has a reference to a crash in DirectShow. Could this be a clue to the problem? I've attached the dxdiag report.

Peter

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System Information

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Time of this report: 1/22/2009, 11:10:06

Machine name: LAPTOP

Operating System: Windows Vista™ Business (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080917-1612)

Language: English (Regional Setting: English)

System Manufacturer: TOSHIBA

System Model: Satellite M40

BIOS: Insyde Software MobilePRO BIOS Version 4.20.09

Processor: Intel® Pentium® M processor 1.86GHz, ~1.9GHz

Memory: 1024MB RAM

Page File: 1111MB used, 1197MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 10

DX Setup Parameters: Not found

DxDiag Version: 6.00.6001.18000 32bit Unicode

DxDiag Previously: Crashed in DirectShow (stage 1)

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

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Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: NVIDIA GeForce 6600

Manufacturer: NVIDIA

Chip type: GeForce Go 6600

DAC type: Integrated RAMDAC

Device Key: Enum\PCI\VEN_10DE&DEV_0148&SUBSYS_FF101179&REV_A2

Display Memory: 376 MB

Dedicated Memory: 120 MB

Shared Memory: 255 MB

Current Mode: 1280 x 800 (32 bit) (59Hz)

Monitor: Generic PnP Monitor

Driver Name: nvd3dum.dll,nvwgf2um.dll

Driver Version: 7.15.0011.0065 (English)

DDI Version: 10

Driver Attributes: Final Retail

Driver Date/Size: 2/9/2007 16:48:00, 4644864 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B71E3E-4208-11CF-8872-1BDF02C2CA35}

Vendor ID: 0x10DE

Device ID: 0x0148

SubSys ID: 0xFF101179

Revision ID: 0x00A2

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_B ModeWMV9_B ModeVC1_A ModeWMV9_A

Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

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Sound Devices

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Description: Speakers (Realtek AC97 Audio)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: PCI\VEN_8086&DEV_266E&SUBSYS_FF101179&REV_04

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: RTKVAC.SYS

Driver Version: 6.00.0001.6285 (English)

Driver Attributes: Final Retail

WHQL Logo'd: n/a

Date and Size: 3/25/2008 20:15:30, 4137312 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Basic

Cap Flags: 0x0

Min/Max Sample Rate: 0, 0

Static/Strm HW Mix Bufs: 0, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

---------------------

Sound Capture Devices

---------------------

Description: Microphone (Realtek AC97 Audio)

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: RTKVAC.SYS

Driver Version: 6.00.0001.6285 (English)

Driver Attributes: Final Retail

Date and Size: 3/25/2008 20:15:30, 4137312 bytes

Cap Flags: 0x0

Format Flags: 0x0

Description: Line In (Realtek AC97 Audio)

Default Sound Capture: No

Default Voice Capture: No

Driver Name: RTKVAC.SYS

Driver Version: 6.00.0001.6285 (English)

Driver Attributes: Final Retail

Date and Size: 3/25/2008 20:15:30, 4137312 bytes

Cap Flags: 0x0

Format Flags: 0x0

Description: Phone Line (Realtek AC97 Audio)

Default Sound Capture: No

Default Voice Capture: No

Driver Name: RTKVAC.SYS

Driver Version: 6.00.0001.6285 (English)

Driver Attributes: Final Retail

Date and Size: 3/25/2008 20:15:30, 4137312 bytes

Cap Flags: 0x0

Format Flags: 0x0

-------------------

DirectInput Devices

-------------------

Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: USB Receiver

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC51B

FF Driver: n/a

Poll w/ Interrupt: No

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x8086, 0x2659

| Matching Device ID: usb\root_hub

| Service: usbhub

| Driver: usbhub.sys, 1/18/2008 20:53:44, 194560 bytes

| Driver: usbd.sys, 1/18/2008 20:53:18, 5888 bytes

----------------

Gameport Devices

----------------

------------

PS/2 Devices

------------

+ PS/2 Keyboard

| Matching Device ID: *pnp0303

| Upper Filters: L8042Kbd

| Service: i8042prt

| Driver: L8042Kbd.sys, 4/11/2007 15:32:30, 20496 bytes

| Driver: i8042prt.sys, 1/18/2008 20:49:20, 54784 bytes

| Driver: kbdclass.sys, 1/18/2008 22:41:54, 35384 bytes

|

+ Terminal Server Keyboard Driver

| Matching Device ID: root\rdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

| Driver: i8042prt.sys, 1/18/2008 20:49:20, 54784 bytes

| Driver: kbdclass.sys, 1/18/2008 22:41:54, 35384 bytes

|

+ PS/2 Compatible Mouse

| Matching Device ID: *pnp0f13

| Service: i8042prt

| Driver: i8042prt.sys, 1/18/2008 20:49:20, 54784 bytes

| Driver: mouclass.sys, 1/18/2008 22:41:54, 34360 bytes

|

+ HID-compliant mouse

| Vendor/Product ID: 0x046D, 0xC51B

| Matching Device ID: hid_device_system_mouse

| Service: mouhid

| Driver: mouhid.sys, 1/18/2008 20:49:18, 15872 bytes

| Driver: mouclass.sys, 1/18/2008 22:41:54, 34360 bytes

|

+ Terminal Server Mouse Driver

| Matching Device ID: root\rdp_mou

| Upper Filters: mouclass

| Service: TermDD

| Driver: termdd.sys, 1/18/2008 22:42:20, 54328 bytes

| Driver: sermouse.sys, 1/18/2008 20:49:18, 19968 bytes

| Driver: mouclass.sys, 1/18/2008 22:41:54, 34360 bytes

------------------------

Disk & DVD/CD-ROM Drives

------------------------

Drive: C:

Free Space: 8.1 GB

Total Space: 40.2 GB

File System: NTFS

Model: TOSHIBA MK8026GAX ATA Device

Drive: D:

Free Space: 8.2 GB

Total Space: 33.7 GB

File System: NTFS

Model: TOSHIBA MK8026GAX ATA Device

Drive: F:

Model: MATSHITA DVD-RAM UJ-831S ATA Device

Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6001.18000 (English), 1/18/2008 20:49:52, 67072 bytes

--------------

System Devices

--------------

Name: Intel® PRO/Wireless 2915ABG Network Connection

Device ID: PCI\VEN_8086&DEV_4223&SUBSYS_10408086&REV_05\4&15FA4845&0&20F0

Driver: n/a

Name: Realtek AC97 Audio

Device ID: PCI\VEN_8086&DEV_266E&SUBSYS_FF101179&REV_04\3&33FD14CA&0&F2

Driver: C:\Windows\system32\drivers\RTKVAC.SYS, 6.00.0001.6285 (English), 3/25/2008 20:15:30, 4137312 bytes

Driver: C:\Windows\system32\RTLCPAPI.dll, 1.00.0001.0004 (English), 10/18/2006 02:53:26, 147456 bytes

Driver: C:\Windows\Alcrmv.exe, 2.00.0000.0004 (English), 7/31/2006 11:27:30, 217088 bytes

Driver: C:\Windows\system32\RtkAPO.dll, 11.00.6000.0058 (English), 2/21/2008 18:45:32, 2159104 bytes

Driver: C:\Windows\system32\RtkPgExt.dll, 6.00.6000.0039 (English), 2/27/2008 13:29:42, 691200 bytes

Driver: C:\Windows\system32\drivers\drmk.sys, 6.00.6001.18000 (English), 1/18/2008 21:53:04, 130048 bytes

Driver: C:\Windows\system32\drivers\portcls.sys, 6.00.6001.18000 (English), 1/18/2008 20:53:20, 167936 bytes

Driver: C:\Windows\system32\WMALFXGFXDSP.dll, 11.00.6001.7000 (English), 1/18/2008 22:37:00, 1312256 bytes

Driver: C:\Windows\system32\SysFxUI.dll, 6.00.6001.18000 (English), 1/18/2008 22:36:40, 338944 bytes

Name: TOSHIBA Software Modem

Device ID: PCI\VEN_8086&DEV_266D&SUBSYS_00011179&REV_04\3&33FD14CA&0&F3

Driver: C:\Windows\system32\DRIVERS\AGRSM.sys, 2.01.0069.0000 (English), 11/2/2006 02:41:50, 983552 bytes

Name: Intel® 82801FB/FBM PCI Express Root Port - 2662

Device ID: PCI\VEN_8086&DEV_2662&SUBSYS_FF101179&REV_04\3&33FD14CA&0&E1

Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6001.18000 (English), 1/18/2008 22:42:22, 151096 bytes

Name: Intel® 82801FB/FBM PCI Express Root Port - 2660

Device ID: PCI\VEN_8086&DEV_2660&SUBSYS_FF101179&REV_04\3&33FD14CA&0&E0

Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6001.18000 (English), 1/18/2008 22:42:22, 151096 bytes

Name: Intel® 82801FB/FBM USB2 Enhanced Host Controller - 265C

Device ID: PCI\VEN_8086&DEV_265C&SUBSYS_FF101179&REV_04\3&33FD14CA&0&EF

Driver: C:\Windows\system32\drivers\usbehci.sys, 6.00.6001.18000 (English), 1/18/2008 20:53:22, 39424 bytes

Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/18/2008 20:53:26, 226304 bytes

Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/18/2008 20:53:44, 194560 bytes

Driver: C:\Windows\system32\hccoin.dll, 6.00.6000.16386 (English), 11/2/2006 00:46:06, 8704 bytes