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My Dvd 10 Won't Install On Sony With Vista Ultimate


rrrlvn

Question

I have a Sony VGN-SZ780U With Vista Ultimate. According to Microsoft's website the only My DVD that works with Vista is My DVD 10. I purchased and downloaded it but when I try to install I get an error message,"The Installation Was Interrupted. Please Try Again Later. Your System Has Not Been Altered".

 

I've tried all the obvious, i.e. diable virus, spyware,firewall, re-downloaded, redownloaded again to a flash drive, etc. No matter what I do I get the error.

 

Any Ideas?

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Watch the installation close to see what it's installing when it stops and rolls back?

 

The KB article doesn't mention your product!

 

http://forums.support.roxio.com/index.php?showtopic=46864

 

 

 

cd

 

That is really interesting (the KB). Since Roxio hasn't responded in days to my e-mail, I went ahead and wasted $25.00 on FixYa to now find that the person who was helping me copied and pasted that fix. I responded that I do not have dsetup.dll listed in my system 32 folder and now they can't seem to come up with anything else.

 

What do you suggest when i identify which file is causing the rollback?

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