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Creator 2009 Installation Problem


Harlo

Question

I have tried to install Roxio Creator 2009 from a dvd on my new Dell Studio computer which runs Vista 32. It took a very very long time to install, but it does not open when I click the icon. The word ROXIO comes up on the screen, but that is all. There was a Dell stripped down version of Roxio on the computer, but I did not remove it since 2009 appeared to load in a different file. Should I have removed the Dell version? Do I need to do a clean install?

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Basically yes, a clean install is the way to go as there is amost certain to be a conflict with the OEM version

Quick test – Can you start any of the applications, other than the Home app, from the Start Menu?

 

post-39730-1234098185.jpg

 

If so, go into Help – Check for Updates and apply the SP3.

 

If not, follow Daithi's suggestions.

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Quick test – Can you start any of the applications, other than the Home app, from the Start Menu?

 

post-39730-1234098185.jpg

 

If so, go into Help – Check for Updates and apply the SP3.

 

If not, follow Daithi's suggestions.

:rolleyes: Thank you. I uninstalled both versions and did a clean install and now it works! It sure would have been nice to have some documentation with a warning to remove the other program though.

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