I recently upgraded my Roxio software to Creator 2009. Program works OK when capturing from Canon VIXIA H30 camcorder for video recorded as DV using firewire connection. When trying to capture HD from camcorder using firewire, capture program opens correctly, starts the camcorder playing and then a popup screen comes on saying the capture program has encountered a problem and has to shut down. Procedure outlined in Roxio's Clean Installation has been done, hard drive was defraged, all startup programs were shut down, and disc cleanup has been done. My computer is xp with sp2, 512 mb ram, 120 gb hard drive with 11 gb free, 2.39 ghz processor and the video driver is updated to latest available from NVIDIA. Computer meets or exceeds all sytems requirements for Creator 2009. Any suggestions or help appreciated.
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Kilroy2
I recently upgraded my Roxio software to Creator 2009. Program works OK when capturing from Canon VIXIA H30 camcorder for video recorded as DV using firewire connection. When trying to capture HD from camcorder using firewire, capture program opens correctly, starts the camcorder playing and then a popup screen comes on saying the capture program has encountered a problem and has to shut down. Procedure outlined in Roxio's Clean Installation has been done, hard drive was defraged, all startup programs were shut down, and disc cleanup has been done. My computer is xp with sp2, 512 mb ram, 120 gb hard drive with 11 gb free, 2.39 ghz processor and the video driver is updated to latest available from NVIDIA. Computer meets or exceeds all sytems requirements for Creator 2009. Any suggestions or help appreciated.
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