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Usb Capture Freezes


mklau

Question

I'm trying to capture video with the USB connection from my DVR (this worked with my older computer, so I now the source is compatible). I can see the video in the preview box, but as soon as I press Capture, it freezes. The only thing I can do to unfreeze (? thaw) it short of turning off the computer is to unplug the USB device. Nothing is saved. I've tried saving to 2 different hard drives.

 

Specs:

XP SP3 (my other computer was SP2 - not sure if that's the issue)

4 G RAM

Nvidia 7300 SE PCI-express video card

Gigabyte EP45-UD3P mobo

Intel Core 2 quad 6600 CPU 2.4 ghz

Roxio creator 2009

DirectX 10

 

Connecting via composite. Video editing is the main reason I upgraded my computer. This is very frustrating.

 

Thanks for any help.

 

PS - Windows Movie Maker also freezes. Again, makes me wonder if Windows SP3 is the culprit - otherwise, I can't figure why it would not work on a system with better components than the previous system....

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Sorry, it is Direct X 9 - my mistake. And the "unnamed USB device" is the Roxio USB video capture that came with Roxio 2009 at Costco. And yes, I did install the latest drivers (and uninstalled them, and reinstalled them....).

Thank you for clearing all that up.

 

Let's go through this by the numbers…

post-39730-1234177387.jpg

 

Uninstall:

  • Plug in Device
  • Device Manager
  • USB Audio Device
  • USB Capture Device

 

With both those deleted, unplug the device and reboot.

 

Install:

  • Plug in the device – Cancel!!!
  • Run the Device disc, Install Drivers

Should show this:

 

post-39730-1234177396.jpg

 

If it still doesn't work in both Roxio and Windows Movie Maker – call Roxio!

 

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I'm trying to capture video with the USB connection from my DVR (this worked with my older computer, so I now the source is compatible). I can see the video in the preview box, but as soon as I press Capture, it freezes. The only thing I can do to unfreeze (? thaw) it short of turning off the computer is to unplug the USB device. Nothing is saved. I've tried saving to 2 different hard drives.

 

Specs:

XP SP3 (my other computer was SP2 - not sure if that's the issue)

4 G RAM

Nvidia 7300 SE PCI-express video card

Gigabyte EP45-UD3P mobo

Intel Core 2 quad 6600 CPU 2.4 ghz

Roxio creator 2009

DirectX 10

 

Connecting via composite. Video editing is the main reason I upgraded my computer. This is very frustrating.

 

Thanks for any help.

 

PS - Windows Movie Maker also freezes. Again, makes me wonder if Windows SP3 is the culprit - otherwise, I can't figure why it would not work on a system with better components than the previous system....

 

I thought that DirectX 10 was for Vista; why are you using it?

 

This is from a MS Q&A. I don't know how old the article is nor do I know if things have changed.

 

Since you are having issues with both video applications; perhaps that is another thing that might be causing the problem. I don't have any experience with this issue nor do I remember many posts on running DirectX 10 and XP.

 

 

 

 

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Just an update - I did as you recommended and no such luck, so I contacted Roxio. They asked me to make sure my video drivers were updated. I ran Windows Update, which updated my video driver several months ago, and it stated there were no hardware updates. I decided to go to Nvidia site just in case Windows Update missed something. I figured WTF? Sure enough, a new update several weeks ago. Downloaded directly from Nvidia, installed and case closed - records without a problem.

 

Lessons learned - 2 month old video drivers can cause USB capture device to not work, and don't assume Windows Update will provide the most recent drivers. I appreciate everyone's help.

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Just an update - I did as you recommended and no such luck, so I contacted Roxio. They asked me to make sure my video drivers were updated. I ran Windows Update, which updated my video driver several months ago, and it stated there were no hardware updates. I decided to go to Nvidia site just in case Windows Update missed something. I figured WTF? Sure enough, a new update several weeks ago. Downloaded directly from Nvidia, installed and case closed - records without a problem.

 

Lessons learned - 2 month old video drivers can cause USB capture device to not work, and don't assume Windows Update will provide the most recent drivers. I appreciate everyone's help.

 

Never rely on Windows Update for device drivers, always go to the manufatcurers website.

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