djps55 Posted February 9, 2009 Report Share Posted February 9, 2009 every time i try to export my photoshows(desktop version) to my computer,i receive this message cannot activate the roxio video engine because this application has been installed too many times. windows vista home premium 2gb avast anti-virus spybot ad-aware any help out there for this problem? tried roxio support help ticket last week,still no reply. Link to comment Share on other sites More sharing options...
roxonline Posted October 8, 2009 Report Share Posted October 8, 2009 do you know is has been months and i still can not export videos to computer(wmv) roxio support gave up on trying to resolve problem Would you be able to send us some logs? There must be something system specific that you and some others are seeing. If you agree, I will send you instructions. So sorry this has been a problem for you. Link to comment Share on other sites More sharing options...
sknis Posted October 8, 2009 Report Share Posted October 8, 2009 do you know is has been months and i still can not export videos to computer(wmv) roxio support gave up on trying to resolve problem Please only one thread runnig at a time. You make the decsion on which one. Download and run gspot on that wmv file to see what codecs are used. I assume that you have a prewmium account because that is the only one that will allow you to upload video. Have you tried PhotoShow 6? Link to comment Share on other sites More sharing options...
djps55 Posted March 9, 2009 Author Report Share Posted March 9, 2009 I understand they have identified the problem but it will be 2-3 weeks before we can expect to see a fix, but it is good to know it is coming. Yippee i still am having same issue with exporting my photoshows,when will roxio resolve issue,they have not responded since problem started(2-3-09) since i have premuim account i want to be reimburst for lost services. Link to comment Share on other sites More sharing options...
djps55 Posted October 30, 2009 Author Report Share Posted October 30, 2009 This thread is too long to read through entirely. Roxionline asked you a question and you never replied. If you upload the PhotoShow on line, do you get the option to download a mp4 file? If so, do that and do what you want with it. yes,i can upload to mp4 format Link to comment Share on other sites More sharing options...
djps55 Posted March 21, 2009 Author Report Share Posted March 21, 2009 Did it and just waiting for reply, will probably get the same one you did. Still hoping for that fix at the end of the month.........or soooooooooo. i'll keep using my photoshow 5 until problem resolved,it just sucks that we do not get what we pay for,just like everything else. Link to comment Share on other sites More sharing options...
Patty Posted March 16, 2009 Report Share Posted March 16, 2009 I just heard a rumor that the fix maybe be coming out at the end of the month or so. I will let you know if I hear anything more. Let's keep our fingers crossed. Link to comment Share on other sites More sharing options...
djps55 Posted May 12, 2009 Author Report Share Posted May 12, 2009 Not that I am aware of. Mine still isn't exporting. after using this alienware desktop,i realize that i wasted $3000.00,unless you are a gamer,you should stick with a lower priced system. you can order a dell,add all the features you want and need for half of the price.my system works good,but i could have stuck with my other desktop and just have increased memory from 2gb to 4gb and installed larger video card. i ordered my desktop with liquid cooled system,but can not seem to find this unit. Link to comment Share on other sites More sharing options...
Patty Posted April 19, 2009 Report Share Posted April 19, 2009 have they fixed photoshow 6 yet? Not that I am aware of. Mine still isn't exporting. Link to comment Share on other sites More sharing options...
Patty Posted March 24, 2009 Report Share Posted March 24, 2009 roxio said they beleive windows is the problem,they said to do clean install of my windows software(vista)and then start over installing updated drivers and updated software.i'll uninstall roxio 6 and save myself the headache of doing all this and problem still persist. That is funny because I am running XP Pro on the computer that I have V6 installed. No way would I uninstall my windows software when it works with everything else including v5. It should be compatable with windows. Link to comment Share on other sites More sharing options...
djps55 Posted October 31, 2009 Author Report Share Posted October 31, 2009 Please PM me your e-mail address. Ivan xxxxxxxxxxxxxxxxxx Link to comment Share on other sites More sharing options...
djps55 Posted March 24, 2009 Author Report Share Posted March 24, 2009 That is funny because I am running XP Pro on the computer that I have V6 installed. No way would I uninstall my windows software when it works with everything else including v5. It should be compatable with windows. i checked all of my software and hardware,by running dell support disk,it found no problems,no missing updates.computer shows no problems. i have 70% open space on harddrive,so available memory or available space not issue.i even uninstalled and reinstalled roxio media 9 suite,three times in last month,making sure to do disc clean-up and restarting computer each time.since they always say it is a activation problem pertaining to account,issue new account numbers and then activate roxio online and roxio photoshow 6. Link to comment Share on other sites More sharing options...
djps55 Posted July 27, 2009 Author Report Share Posted July 27, 2009 What audio files are you trying to use. You may have a DRM (copyright protected) issue. What format? the same audio/wav files i am using in photoshow 5/crazytalk 5/crazytalk 6 and all my video projects.some from my cds/some i recordered using my voice. do not have this problem in photoshow 5 and have done everything roxio said to do to help resolve this issue. now they want me to do clean install of windows.i tried that once before,when they said to do it and still received same results. photoshow6 had this problem before and they came out with a update.once updated i was able to export for about a week,then exporting problem was back. Link to comment Share on other sites More sharing options...
djps55 Posted March 19, 2009 Author Report Share Posted March 19, 2009 Don't confuse Tech support and the Tech Dept. I think there is still hope because the tech dept does know about the problem and hopefully will resolve the problem soon. Do you have a premium account? If you do, there is a place on your online page to download V5. I have both on my computer and I have no problem with Roxio's v5 just v6. I do have a premium account. How did you add a screenshot. I tried to copy paste it on my reply to the service dept page but it wouldn't paste. hit print screen 0n keyboard,then open paint,hit edit,then hit paste. then hit file,then save as jpeg. just give it name,so you can find it in your photos. yes i have premium account,i'll look on roxio online for photoshow 5,does it offer more than my photoshow 5 disc or is it the same software,also i received photoshow 5 update today,did you receive it.since roxio can not figure problem out i'll stick with my photoshow 5 disc. have you ever tried crazytalk 5 pro combined with photoshow,you can do cool things with your photos? paint is part of windows,if you do not see it,hit start,then type in paint and it will come up for you to move to desktop.just put in help ticket as attachment,if can not attach,open new help ticket,attach screenshot and put old help ticket ref. number. Link to comment Share on other sites More sharing options...
djps55 Posted April 21, 2009 Author Report Share Posted April 21, 2009 Not that I am aware of. Mine still isn't exporting. i guess i will stick with photoshow 5,i had bought all of the add-ons just before roxio bought from simplestar,so i do not think i'm losing anything by using photoshow 5 instead of photoshow 6,i just hope they fix export problem Link to comment Share on other sites More sharing options...
djps55 Posted July 29, 2009 Author Report Share Posted July 29, 2009 All, we believe we fixed this problem as of a few days ago. It turned out to be much more complicated than we first thought. Please try to activate burning on PhotoShow 6 and let us know on this forum if you are still having problems. roxio told me to do clean windows install,i did this and before i downloaded any security software,i installed photoshow 6 and still received same results,it stayed in processing audio,after 52 mins. it still said 0% Link to comment Share on other sites More sharing options...
ogdens Posted October 31, 2009 Report Share Posted October 31, 2009 Please PM me your e-mail address. Ivan Ivanatrox asked for a Private Message (PM). I deleted your email address (you don't want spammers harnessing your address).......click on ivantrox's avatar (picture) and on the left of the screen that opens up, just below the profile picture you will see send a message, click on it and follow directions. Link to comment Share on other sites More sharing options...
djps55 Posted June 30, 2009 Author Report Share Posted June 30, 2009 Are you talking about v6 desktop or online? I know they did for the online, but I hadn't heard that the v6 updated was out yet. I will have to check out crazytalk 6 pro. with crazytalk 6,you can make two to four people in a photo interact,it is really cool software,you can go into reallusion website and check it out.if you buy get pro version,do not get all features in standard version.i use crazytalk 5 pro and i thought it was really good,but updated version(crazytalk 6)has alot more features. Link to comment Share on other sites More sharing options...
bimicher Posted July 27, 2009 Report Share Posted July 27, 2009 the same audio/wav files i am using in photoshow 5/crazytalk 5/crazytalk 6 and all my video projects.some from my cds/some i recordered using my voice. do not have this problem in photoshow 5 and have done everything roxio said to do to help resolve this issue. now they want me to do clean install of windows.i tried that once before,when they said to do it and still received same results. photoshow6 had this problem before and they came out with a update.once updated i was able to export for about a week,then exporting problem was back. So what updates happened between the time it exported properly and now? Obviously something changed on your system that broke Photoshow. Link to comment Share on other sites More sharing options...
Patty Posted March 20, 2009 Report Share Posted March 20, 2009 hit print screen 0n keyboard,then open paint,hit edit,then hit paste. then hit file,then save as jpeg. just give it name,so you can find it in your photos. yes i have premium account,i'll look on roxio online for photoshow 5,does it offer more than my photoshow 5 disc or is it the same software,also i received photoshow 5 update today,did you receive it.since roxio can not figure problem out i'll stick with my photoshow 5 disc. have you ever tried crazytalk 5 pro combined with photoshow,you can do cool things with your photos? paint is part of windows,if you do not see it,hit start,then type in paint and it will come up for you to move to desktop.just put in help ticket as attachment,if can not attach,open new help ticket,attach screenshot and put old help ticket ref. number. I have another printscreen program and I have it saved as jpeg, it just wouldn't copy and paste into the body of my reply. I will try the new ticket as you suggest. No, I have not tried crazytalk 5 pro, I will have to check it out, thanks. Link to comment Share on other sites More sharing options...
bimicher Posted July 29, 2009 Report Share Posted July 29, 2009 roxio told me to do clean windows install,i did this and before i downloaded any security software,i installed photoshow 6 and still received same results,it stayed in processing audio,after 52 mins. it still said 0% Does it work if you leave out the audio? Link to comment Share on other sites More sharing options...
djps55 Posted October 30, 2009 Author Report Share Posted October 30, 2009 Would you be able to send us some logs? There must be something system specific that you and some others are seeing. If you agree, I will send you instructions. So sorry this has been a problem for you. what are instructions for sending those logs Link to comment Share on other sites More sharing options...
Guest ivanatrox Posted October 30, 2009 Report Share Posted October 30, 2009 what are instructions for sending those logs Please PM me your e-mail address. Ivan Link to comment Share on other sites More sharing options...
Patty Posted June 21, 2009 Report Share Posted June 21, 2009 they added more features to photoshow 6,have you seen or tried crazytalk 6 pro.it has some really nice features. Are you talking about v6 desktop or online? I know they did for the online, but I hadn't heard that the v6 updated was out yet. I will have to check out crazytalk 6 pro. Link to comment Share on other sites More sharing options...
djps55 Posted October 29, 2009 Author Report Share Posted October 29, 2009 Maybe some file was broken, you can delete all assets in Vista: C:\ProgramData\PhotoShow Shared Assets or XP: C:\Documents and Settings\All Users\Application Data\PhotoShow Shared Assets ,uninstall PhotoShow 6, then downlaod the newest PhotoShow 6 build from "My Account" page in web site, install it, I think all features will be work well. i tried that and still received same results,i can export to facebook and my photoshow online,but still can not export to computer(wmv),i have been also using my photoshow 5,that i bought from simplestar,so if i want to export my projects,i use photoshow 5. Link to comment Share on other sites More sharing options...
sknis Posted October 29, 2009 Report Share Posted October 29, 2009 This thread is too long to read through entirely. Roxionline asked you a question and you never replied. If you upload the PhotoShow on line, do you get the option to download a mp4 file? If so, do that and do what you want with it. Link to comment Share on other sites More sharing options...
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djps55
cannot activate the roxio video engine because this application has been installed too many times.
windows vista home premium
2gb
avast anti-virus
spybot
ad-aware
any help out there for this problem?
tried roxio support help ticket last week,still no reply.
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