2009contentdiscerror_hotfix.zip (36 Kb)

[Deemoonpie]

I have a Dell computer (Vista 64 bit) which came with Roxio Creator 10.2 DE. Since it wasn't a full version, I bought and tried to upgrade to Creator 2009. I kept getting error messages during the installation so I contacted support - they sent them three pages of instructions on how to remove 10.2 DE and do a clean install for Creator 2009. I completed all the steps but when I tried to install 2009, I got the message that I had to have Creator 10 installed first.

 

I have an open ticket with Roxio - no response since 2/2/2009. I found the hot fix message in the disccusion group so tried that but when I tried to run the hot fix file, I got a message that "This is a valid installation...no clean-up necessary."

 

I am still unable to run any part of Roxio because I get messages like "the item MyDVD11.exe' that this shortcut refers to has been moved or changed so the stortcut will no longer work properly.

 

Any suggestions/help will be greatly appreciated!!!

[Deemoonpie]

Thanks for the suggestion but as I noted in my original post, I found the hot fix message in the disccusion group so tried that but when I tried to run the hot fix file, I got a message that "This is a valid installation...no clean-up necessary."

 

Just for grins, I tried to install Roxio Creator 2009 again but got the same message that Roxio 10 needed to be installed first and then the same rollback of the installation...

 

It's a vicious cycle...the hot fix says the installation is clean and valid but Roxio Creator 2009 apparently doesn't know that...

 

[Jim_Hardin]

If there is a problem you can't just install on top of it.

 

You need to carefully go through the Vista Clean Install process.

 

Print it out and do everything it says, and nothing that it doesn't say. Don't try to be creative!

 

Vista

 

[gi7omy]

Check this post for a link

 

http://forums.support.roxio.com/index.php?showtopic=44299