Data Help

[kevin34]

Hi

when ever i try to burn data to a disc i get this. roxio creator 2009 special edition asuitale drive was not detected please attach a drive and try again. can anyone please tell me what i am doing wrong? this is what i do when roxio open's up i click on burn data disc add files. then when i am done click on go

 

 

thank you i have vista home 32bit with sp1

[Jim_Hardin]

Open the Home app and go under Tools – Get Disc Information.

 

What does it say about your drive?

 

Then click Win-Pause – Hardware tab – Device Manager.

 

Expand the CD/DVD-ROM section and tell us what it says there?

 

[Jim_Hardin]

Good deal!

 

Don't hesitate to come back if something is amiss.

 

[kevin34]

Hi Jim_Hardin

 

 

in get disc information

no drive detected

 

 

i hope this is what you mean

dvd-cd-rom drves

HL-DT-ST-DVD-GH1oL

 

 

sorry about this can you tell me where to look for win-pause-hardware tab -device manager?

 

 

thank you

[gi7omy]

Hold down Alt, Ctrl and Del at the same time will also bring up a screen with options - at the bottm will be 'Task Manager' - select that and click on it

[Jim_Hardin]

Hi Jim_Hardin

 

 

in get disc information

no drive detected

 

 

i hope this is what you mean

dvd-cd-rom drves

HL-DT-ST-DVD-GH1oL

 

 

sorry about this can you tell me where to look for win-pause-hardware tab -device manager?

 

 

thank you

The 2 keys are on your keyboard – Windows and Pause/Break

 

It is a fast way into Device Manager. Need to know if Windows has lost your drives. It does that from time to time. If it has it will show an error code in Device Manager.

 

[gi7omy]

sorry Gary - I misread the post - I was thinking of the three finger salute for task manager

[kevin34]

Hi Jim_Hardin

 

 

i want in to the device manager click on dvd/cd-rom drives then click on HL-DT-ST- dvd -ram gh10l properties it has device type dvd/cd-rom drives manufacturer standard cd-rom drives location 1 device status this device is working properly.i open up roxio click on tools get disc information no drive detected

 

 

thank you

[Jim_Hardin]

OK, go into Device Manager, select the burner, Uninstall the burner, exit and reboot.

 

(Windows will redetect and install the burner)

 

Any change in Roxio?

 

[kevin34]

Hi Jim_Hardin

 

i did what you told me to do now when i go in to roxio get disc information it see HL-DL-ST-DVDRW-DL-E

 

thank you for the help