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:glare: Setup Encountered An Error During Installation.


schalker820

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so far what i have tryed is what the tech has told me

 

Thank you for contacting Roxio Technical Support

 

Follow these steps:

 

1. From the Start menu, select Control Panel.

2. Double-click Add or Remove Programs.

3. Uninstall .NET 2.0. If a higher version of .NET is installed (e.g., .NET 3.0), uninstall the higher version first, and then uninstall version 2.0.

 

Note: If you cannot uninstall .NET, use the Microsoft .Net Framework Cleanup Tool to remove the Microsoft .Net Framework from your computer.

Download and run the updated version of the .NET Framework cleanup tool at the link below:

 

http://astebner.sts.winisp.net/Tools/dotne...leanup_tool.zip

 

4. If the .NET v2.050727 or v3.0 folder is present on your computer, rename the folders to have "old" at the end of the name or delete them:

* Right-click the Start button and then choose Explore.

* Browse to C:\WINDOWS\Microsoft.NET\Framework.

* Right-click the v2.0.50727 or v3.0... folder, and then select Rename.

 

* Type v2.0.50727-OLD, and or v3.0-old then press Enter.

 

5. Download and Install Microsoft .NET Framework 3.5 Service Pack 1.

 

http://www.microsoft.com/downloads/details...;displaylang=en

 

 

6. Attempt to install Creator 2009.

 

 

next i tryed

 

Thank you for Contacting Roxio Technical Support

 

Copy the CD/DVD to your hard drive and try installing from the hard drive

 

a. On your Desktop, double-click "My Computer".

b. Double-click the "Local C:" drive.

c. Create a new folder by clicking on "File" from the menu, point to "New", and then click "Folder". Call the new folder "rox".

d. Insert the Easy Media Creator CD into your CD-ROM or DVD-ROM drive.

e. In My Computer, right-click the CD-ROM or DVD-ROM drive, and then click "Explore".

f. On the "Edit" menu, click "Select All".

g. On the "Edit" menu, click "Copy".

h. Right-click the folder that you created in step 2, and then click Paste.

i. When all the files have been copied to the new folder, quit all other programs that are running, and then double-click (if you are running Windows Vista than right click and choose run as admin) Setup.exe or Install.bat in the folder that you created in step 2 to start Windows Installer and Easy Media Creator Setup

j. Follow the on-screen instructions to complete the installation.

 

 

Thanks for contacting Roxio Customer Care. Let us know if you need further assistance on this issue by clicking the Update button.

 

Regards,

 

Roxio Technical Support

http://www.roxio.com/enu/support

 

Have you tried our online self-service tools? For instant support, please try one of the tools below:

 

Roxanne - http://roxio.com/en/support/nh/index.jhtml

Discussion Groups - http://forums.support.roxio.com/

Knowledgebase - http://search.roxio.com/

 

We are always looking for ways to improve so please click on the link below to complete our online support survey.

 

http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

 

Thank you for your comments and we appreciate the feedback

 

it was about 99% of the bar compleated and then it gave me the error code

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found out the tech support number

1-877-769-4601 11am-6pm est

this is what i have tryed starting from the bottom to the top

 

WebTicket

2/11/2009 still the same error

 

sgiliberti

2/11/2009

 

sgiliberti

2/11/2009 Thank you for Contacting Roxio Technical Support

 

Copy the CD/DVD to your hard drive and try installing from the hard drive

 

a. On your Desktop, double-click "My Computer".

b. Double-click the "Local C:" drive.

c. Create a new folder by clicking on "File" from the menu, point to "New", and then click "Folder". Call the new folder "rox".

d. Insert the Easy Media Creator CD into your CD-ROM or DVD-ROM drive.

e. In My Computer, right-click the CD-ROM or DVD-ROM drive, and then click "Explore".

f. On the "Edit" menu, click "Select All".

g. On the "Edit" menu, click "Copy".

h. Right-click the folder that you created in step 2, and then click Paste.

i. When all the files have been copied to the new folder, quit all other programs that are running, and then double-click (if you are running Windows Vista than right click and choose run as admin) Setup.exe or Install.bat in the folder that you created in step 2 to start Windows Installer and Easy Media Creator Setup

j. Follow the on-screen instructions to complete the installation.

 

 

Thanks for contacting Roxio Customer Care. Let us know if you need further assistance on this issue by clicking the Update button.

 

Regards,

 

Roxio Technical Support

http://www.roxio.com/enu/support

 

Have you tried our online self-service tools? For instant support, please try one of the tools below:

 

Roxanne - http://roxio.com/en/support/nh/index.jhtml

Discussion Groups - http://forums.support.roxio.com/

Knowledgebase - http://search.roxio.com/

 

We are always looking for ways to improve so please click on the link below to complete our online support survey.

 

http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

 

Thank you for your comments and we appreciate the feedback

 

MSawyer

2/11/2009 Thank you for contacting Roxio Technical Support

 

Follow these steps:

 

1. From the Start menu, select Control Panel.

2. Double-click Add or Remove Programs.

3. Uninstall .NET 2.0. If a higher version of .NET is installed (e.g., .NET 3.0), uninstall the higher version first, and then uninstall version 2.0.

 

Note: If you cannot uninstall .NET, use the Microsoft .Net Framework Cleanup Tool to remove the Microsoft .Net Framework from your computer.

Download and run the updated version of the .NET Framework cleanup tool at the link below:

 

http://astebner.sts.winisp.net/Tools/dotne...leanup_tool.zip

 

4. If the .NET v2.050727 or v3.0 folder is present on your computer, rename the folders to have "old" at the end of the name or delete them:

* Right-click the Start button and then choose Explore.

* Browse to C:\WINDOWS\Microsoft.NET\Framework.

* Right-click the v2.0.50727 or v3.0... folder, and then select Rename.

 

* Type v2.0.50727-OLD, and or v3.0-old then press Enter.

 

5. Download and Install Microsoft .NET Framework 3.5

 

http://www.microsoft.com/downloads/details...;displaylang=en

 

 

6. Attempt to install Creator 2009.

 

This issue may be caused by a permission problem with your Windows XP account.

Try opening the program under a new Windows XP account with Administrator priviledges.

 

Instructions on how to create a new account can be found at the Microsoft link below.

 

http://support.microsoft.com/default.aspx?...783&sd=tech

 

 

If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.

 

Regards,

 

Roxio Technical Support

http://www.roxio.com/enu/support

 

 

 

We are always looking for ways to improve so please click on the link below to complete our online support survey.

 

http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

 

 

Thank you for your comments and we appreciate the feedback

 

 

WebTicket

2/10/2009 still 007E error :(

 

sgibson

2/10/2009 Thank you for contacting Roxio Technical Support

 

 

Disable your startup items using MSCONFIG

 

For Windows Vista: Click on the Vista start icon in the bottom left corner of your screen.

Type MSCONFIG in the search box and then either press enter on your keyboard or double-click on the MSCONFIG program that appears in the search results.

 

For Windows XP: Click on the "Start" button and select "Run". Type "msconfig" and click on the "OK" button or press the "Enter" key.

 

a. Select the "Startup" tab.

b. Write down which items are checked, and then click on the "Disable All" button in the lower right corner of the screen.

c. Click on the "Apply" button and then click on "OK".

d. Click "YES" to restart the computer.

e. When you reach the Desktop, you may receive a message saying "you have used the "System Configuration Utility" to make changes to your system....", you get this message, simply place a checkmark in a box on the lower left side titled, "Do not show me this message again" and click on the "OK" button.

NOTE: To reverse these changes, follow steps a to c, and then place the checkmarks back in the boxes. For optimal performance, only Anti-Virus or Firewall software should be enabled.

 

 

If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.

 

Regards,

 

Roxio Technical Support

http://support.roxio.com

 

Have you tried our online self-service tools? For instant support, please try one of the tools below:

 

Roxanne - http://roxio.com/en/support/nh/index.jhtml

 

Knowledgebase - http://search.roxio.com/

 

We are always looking for ways to improve so please click on the link below to complete our online support survey.

http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

 

Thank you for your comments and we appreciate the feedback

_______________________________________________________________

Thank you for contacting Roxio Technical Support

 

Please download and install the px engine as well as firmware update.

 

Update PX Engine:

http://kb.roxio.com/content/kb/General%20I...mation/000070GN

 

Update the firmware for your cd/dvd burner:

http://kb.roxio.com/content/kb/General%20I...mation/000014GN

 

If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.

 

Regards,

Roxio Technical Support

http://support.roxio.com

 

Have you tried our online self-service tools? For instant support, please try one of the tools below:

 

Roxanne - http://roxio.com/en/support/nh/index.jhtml

Discussion Groups - http://forums.support.roxio.com/

Knowledgebase - http://search.roxio.com/

 

We are always looking for ways to improve so please click on the link below to complete our online support survey.

 

http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

 

Thank you for your comments and we appreciate the feedback

 

______________________________________________________________\

Thank you for contacting Roxio Technical Support

 

Please install Flash 9 from the link below:

http://www.adobe.com/products/flashplayer/

 

Then please install ActiveX9 from the link below:

http://www.freedownloadscenter.com/Program...veX/index9.html

 

If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.

 

Regards,

 

Roxio Technical Support

http://www.roxio.com/enu/support

 

 

 

 

System Requirements

Minimum System Requirements:

Microsoft® Windows Vista™ Home Basic, Windows® XP SP2 (32- or 64-bit), 1 GHz processor and 512 MB RAM

1024x768 DirectX 9 compatible graphics card with at least 16-bit color setting, sound card, DVD-ROM drive

Hard drive with at least 3 GB free space for installation

Windows Media Player 10

Internet Explorer 7. Internet connection required for registration, product updates, and some features. Any Internet charges are the user's responsibility.

TiVo® requires a TiVo® Series2™, Series3™, TiVo® HD DVR or other TiVoToGo™ compatible DVR connected to your home network, and TiVo Desktop. Does not work with DirecTV® provided TiVo DVRs. See www.tivo.com for more information.

For video capture: OHCI compliant IEEE 1394 FireWire card (for use with DV camera) or analog video capture device

Blu-ray authoring requires an additional High-Def/Blu-ray Disc Plug-In which can be purchased at www.roxio.com

Supported Input Formats:

Video: AVI, DV, HDV, DV-AVI, MPEG-1/2/4, MPEG2-HD, DVD-Video, IFO/VOB, DivX®, DivX HD, XviD, DVR-MS, TiVo, ASF, MOV, WMV, QuickTime™, 3GP, MPEG2 Transport Stream, AVC (H.264), AVCHD

Audio: Audio CD, MP3, WAV, WMA, Dolby® Digital AC-3, AAC, Ogg Vorbis, FLAC, M4A, MP4, Playlists (WPL, ASX, M3U, PLS, XSPF)

Image: JPG, PNG, TIFF, BMP, GIF

Supported Output Formats:

Video: AVI, DV-AVI, HDV, MPEG-1/2/4, MPEG2-HD, DivX, DivX HD, WMV, WMV HD, AVC (H.264), MP4, 3GP

Audio: MP3, WAV, WMA, Dolby Digital AC-3, Ogg Vorbis, FLAC, MPEG-1/2, M4A, AAC, Playlists (M3U, PLS, XSPF, WPL)

Image: JPG, PNG, TIFF, BMP, GIF

Video disc formats: DVD, Video CD (VCD), Super Video CD (SVCD), Mini DVD

Recordable Formats:

CD-R/RW, DVD+R/RW, DVD-R/RW, DVD-R DL, DVD+R DL, DVD-RAM, BD-R/RE, BD-R/RE DL

Disc image formats: read ISO, C2D, BIN/CUE and GI; write ISO and GI

 

 

 

 

sgiliberti

2/10/2009 Thank you for Contacting Roxio Technical Support

 

Copy the CD/DVD to your hard drive and try installing from the hard drive

 

a. On your Desktop, double-click "My Computer".

b. Double-click the "Local C:" drive.

c. Create a new folder by clicking on "File" from the menu, point to "New", and then click "Folder". Call the new folder "rox".

d. Insert the Easy Media Creator CD into your CD-ROM or DVD-ROM drive.

e. In My Computer, right-click the CD-ROM or DVD-ROM drive, and then click "Explore".

f. On the "Edit" menu, click "Select All".

g. On the "Edit" menu, click "Copy".

h. Right-click the folder that you created in step 2, and then click Paste.

i. When all the files have been copied to the new folder, quit all other programs that are running, and then double-click (if you are running Windows Vista than right click and choose run as admin) Setup.exe or Install.bat in the folder that you created in step 2 to start Windows Installer and Easy Media Creator Setup

j. Follow the on-screen instructions to complete the installation.

 

 

Thanks for contacting Roxio Customer Care. Let us know if you need further assistance on this issue by clicking the Update button.

 

Regards,

 

Roxio Technical Support

http://www.roxio.com/enu/support

 

Have you tried our online self-service tools? For instant support, please try one of the tools below:

 

Roxanne - http://roxio.com/en/support/nh/index.jhtml

Discussion Groups - http://forums.support.roxio.com/

Knowledgebase - http://search.roxio.com/

 

We are always looking for ways to improve so please click on the link below to complete our online support survey.

 

http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

 

Thank you for your comments and we appreciate the feedback

 

WebTicket

2/10/2009 ok i have tryed the steps you have provided. The Install loading bar got a bit farther and was this time was alot closer to finish and it at somepoint between a inch to the end of the bar it interupeted and had to close.

 

MSawyer

2/10/2009 Thank you for contacting Roxio Technical Support

 

Follow these steps:

 

1. From the Start menu, select Control Panel.

2. Double-click Add or Remove Programs.

3. Uninstall .NET 2.0. If a higher version of .NET is installed (e.g., .NET 3.0), uninstall the higher version first, and then uninstall version 2.0.

 

Note: If you cannot uninstall .NET, use the Microsoft .Net Framework Cleanup Tool to remove the Microsoft .Net Framework from your computer.

Download and run the updated version of the .NET Framework cleanup tool at the link below:

 

http://astebner.sts.winisp.net/Tools/dotne...leanup_tool.zip

 

4. If the .NET v2.050727 or v3.0 folder is present on your computer, rename the folders to have "old" at the end of the name or delete them:

* Right-click the Start button and then choose Explore.

* Browse to C:\WINDOWS\Microsoft.NET\Framework.

* Right-click the v2.0.50727 or v3.0... folder, and then select Rename.

 

* Type v2.0.50727-OLD, and or v3.0-old then press Enter.

 

5. Download and Install Microsoft .NET Framework 3.5 Service Pack 1.

 

http://www.microsoft.com/downloads/details...;displaylang=en

 

 

6. Attempt to install Creator 2009.

 

 

 

If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.

 

Regards,

 

Roxio Technical Support

http://www.roxio.com/enu/support

 

 

 

We are always looking for ways to improve so please click on the link below to complete our online support survey.

 

http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

 

 

Thank you for your comments and we appreciate the feedback

 

 

WebTicket

2/10/2009 setup encountered an error during installation. error code 007E

what do i do now?

 

 

i can still not figure out how to fix the problem any help would be greatly apreciated. any possible info would be awsome cause im just shooting in the dark at this point.

 

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