Loading Plug And Burn On Easy Vhs To Dvd

[taram10]

Help!! Have installed Easy VHS to DVD, whenever I try to use "plug and Burn" I get error box " Proxy manager has stopped working" followed by another error box " RoxWizardLauncher module has stopped working" Have used installer cleanup utility package and re-installed. Same result. Any suggestions would be very much appreciated. Thanks

[jonatsonic]

Help!! Have installed Easy VHS to DVD, whenever I try to use "plug and Burn" I get error box " Proxy manager has stopped working" followed by another error box " RoxWizardLauncher module has stopped working" Have used installer cleanup utility package and re-installed. Same result. Any suggestions would be very much appreciated. Thanks

Hi taram -

 

This is usually caused by a faulty install. The best way to resolve is to do a clean install of the product::

 

Clean install instructions for Creator 2009 on Windows Vista

Clean install instructions for Creator 2009 on Windows XP

 

While these directions work for C2009, just replace "Creator 2009" with your product.

 

Thanks,

 

Jon

[jonatsonic]

The instructions unfortunately assume you know how to open the hidden folders

The articles have been updated with instructions on how to show "hidden folders".

 

Thanks for mentioning it.

 

Jon

[gi7omy]

Thanks Jon - saves me having to type it all out every time

 

I should have made a macro for that

[taram10]

With capture video, I get a runtime error box, edit video get "error unable to load skin", & "videowave 11 has stopped working", same thing with create DVD

[taram10]

I would like to figure it out, was quite excited about the product, what do you need to know? I'm not sure about the hidden folders thing, if it wasn't in the clean-up instructions, then it probably didn't get done. Let kme know, Thanks! Tara

[Jim_Hardin]

P&B is such a limited program, have you tried anything else in the box?

 

Capture Video (Media Import) – Edit Video (VideoWave) – Create DVD (MyDVD)

 

[gi7omy]

The instructions unfortunately assume you know how to open the hidden folders

[Jim_Hardin]

With capture video, I get a runtime error box, edit video get "error unable to load skin", & "videowave 11 has stopped working", same thing with create DVD

You would be better off calling Tech Suport...

[taram10]

Thanks Jon, I did all that you suggested again, still same result, any other ideas, ready to send it back

[jonatsonic]

Thanks Jon, I did all that you suggested again, still same result, any other ideas, ready to send it back

 

Hi Taram -

 

This is a pretty specific error and those steps fix about 90% of folks with install issues. The remaining 10% is *usually* system related on the computer - system updates, pover all maintenance of the computer, other programs installed, etc.

 

We can troubleshoot further if you like with detailed system specs, etc, but just want to make sure you're a happy camper whether you get the software to work or need to return it. It's up to you.

 

Take Care,

 

Jon

[gi7omy]

When you did the clean install, did you check for hidden folders in

 

C:\Documents and Settings\%username%\Application Data

 

?

 

You need to set Explorer to show hidden files and folders to access that