Program Will Not Load

[Rob Elliot]

Boy, this software sure is touchy. Ive spent more time troubleshooting than copying. After lots of troublr getting the VHS to DVD to copy, It finally worked correctly. however when I went to edit a movie, I had to do more troubleshooting to get that part to work. Finally I got that to work. When I next tried to copy a tape, however, the program would "lock up" when I clicked the record button. I worked with the settings all to no avail. So I deleted the program and reinstalled it.

 

Now when I trry to launch the program I get the red ROXIO box on my screen and then I get the following error message:

 

"Roxio Creator has encountered a problem and needs to close. We are sorry for the inconvenience."

 

Two more uninstalls and reinstalls and I still get the same situation. Any ideas?

 

Thanks in advance for your help.

[Jim_Hardin]

I did forget to ask, did you download and apply the update for the Suite?

 

Do that either way as you will want it after the next install.

 

[Rob Elliot]

I did forget to ask, did you download and apply the update for the Suite?

 

Do that either way as you will want it after the next install.

 

I did apply the update, but still it didnt work. I have cleaned up all traces of ROXIO products from my computer. I have the most recient direct x driver, I have completely updated Windows and all my HP drivers (at least so far as microsoft and HP's update website indicates.) I have also removed almost all of the other programs that deal with video copying except for quicktime and a couple of the other standard video viewing programs.

 

Can you think of anything else I should do before I reinstall? Any suggestions as to the order of events when I do reinstall. I notice that the install program puts direct x version 9.something on my computer. I'm not sure what the most receent version i have updated to, but couldd the install program be overwriting my possibly newer version of direct x?

 

Thanks for your patient support. You have given me assistance I could not have gotten easily from any other source.

[gi7omy]

One thing you could try is updating your graphics drivers, NOT from the HP site but from the original maker's site

 

To find out what you have, right click in any empty area of the desktop and go to properties, settings, advanced, adapter and it will say there the make and model. Go to whoever it is (Intel, AMI, nVidia or whoever) and get their drivers for your graphics

[Jim_Hardin]

Sorry I cannot offer you anything definitive like the magic 'one click fix' but I am still looking for that one myself!

 

No the DirectX doesn't matter others with Vista, which uses DirectX 10, others with Vista don't have any problems.

 

[Rob Elliot]

Thanks, Jim, you pointed me in the right direction. I actually have windows XP home edition but there was no problem finding the clean insall for XP instead of Vista. I'll give it a try tonight.

 

Just in case it dosen't work. I have Roxio easy cd and dvd creator 6 installed on my computer. I never use it, except the drag to disk program. Could this cause any conflicts with EV2D?

 

Thanks for your thoughts. The error message leaves one absoulty clueless.

 

Thanks, Jim, you pointed me in the right direction. I actually have windows XP home edition but there was no problem finding the clean insall for XP instead of Vista. I'll give it a try tonight.

 

Just in case it dosen't work. I have Roxio easy cd and dvd creator 6 installed on my computer. I never use it, except the drag to disk program. Could this cause any conflicts with EV2D?

 

Thanks for your thoughts. The error message leaves one absoulty clueless.

[Jim_Hardin]

If you do the Clean Install all Roxio is deleted. The uses for a packet writer like D2D are extremely limited. If you are using it for anything but temporary use, you are putting your data at risk.

 

If you really need D2D and if memory serves me right, you can install it by itself using the Custom Install of V6.

 

[Rob Elliot]

Sorry I cannot offer you anything definitive like the magic 'one click fix' but I am still looking for that one myself!

 

No the DirectX doesn't matter others with Vista, which uses DirectX 10, others with Vista don't have any problems.

 

 

Thanks, I'll cross my fingers and toes and see what happens. Regardless, thanks for the assist.

[Brendon]

No the DirectX doesn't matter others with Vista, which uses DirectX 10, others with Vista don't have any problems.

Yep, mine is working nicely in Vista, and DXDIAG still reports DirectX 10.

[Jim_Hardin]

It is odd, I drug out an old PC, formatted an old HD and loaded XP then V2D and it has yet to fail to do any task I give it… Others who have installed it on Vista are not having any problems either.

 

Now you have gotten rid of the V9 Basic junk correct? In any case there is no telling what remnants are remaining and conflicting. About the only positive way of dealing with something like this is the Clean Install process. – Roxio hasn't published one specifically for V2D but since it shares the Creator 2009 roots, that will work.

 

Vista

The trick to Clean Install is to print it out so it is by your side and follow it step by step using the More or Less method. (Don't do More than it says and don't do Less!) You will have to adapt the Easy VHS to DVD name in place of Creator 2009.

 

[Rob Elliot]

If you do the Clean Install all Roxio is deleted. The uses for a packet writer like D2D are extremely limited. If you are using it for anything but temporary use, you are putting your data at risk.

 

If you really need D2D and if memory serves me right, you can install it by itself using the Custom Install of V6.

 

 

Thanks, Jim, I dont need the D2D program. however, I did go through the whole uninstall procss for all roxio and sonic products that I have, I reinstalled the V2D program (forgetting to attach the vidio capture usb device) without any error messages or appearent problems and still I cannot get past the ROXIO splash screen. I don't think failing to attach the usb device is the problem. I am willing to redo the whole uninstall process aggain, however I suspect I have something else wrong. I am sure that Ihave updated direct X, my sound card and video card software. I have disabled all start up programs. At some point in time, all funtions of the V2D software have worked so I know my computer is capagle of supporting the software. Can you think of anything else I need to check on before I try to reinstall again. (next time I'll try to remember to attach the usb device first, but again, I don't think this was the problem).