Installation Problems

[helpmehelpme]

i installed emc9 on my pc/windows xp,pro..it would'nt recognize my drives sometimes..so i tried to upgrade to 9.1 on the roxio site. result disaster,it did'nt install and said reinstall product.

it would'nt install.so i went to ad remove programs and removed the potions that did install and tried to reinstall my emc9 from the disc.now i get to publishing product information and it stops and says insert disc.i tried some solutions similar to this problem to no avail....fustration has me crazy!...any help would be a godsend thanks....

[grandpabruce]

i installed emc9 on my pc/windows xp,pro..it would'nt recognize my drives sometimes..so i tried to upgrade to 9.1 on the roxio site. result disaster,it did'nt install and said reinstall product.

it would'nt install.so i went to ad remove programs and removed the potions that did install and tried to reinstall my emc9 from the disc.now i get to publishing product information and it stops and says insert disc.i tried some solutions similar to this problem to no avail....fustration has me crazy!...any help would be a godsend thanks....

 

Do you have a retail version of the software? If not, the 9.1 update won't install.

 

Follow the clean install directions, here:

 

http://kb.roxio.com/search.aspx?URL=/conte...6CR&PARAMS=

 

If you have Vista, scroll down to the bottom of that link, and click on the Vista link.