Didn't Get One Of The Installation Disc

[Laura G]

I purchased this product, but I didn't get it in its original box and I'm missing one of the installation disc, which is the Roxio Creator 2009 Special Edition DVD.

 

I have created a ticket and no one has responded, I have also tried to call but i couldn't talk to someone.

 

Is there a technical support live chat ?

 

Can some one help me with this please!

 

I will apreciate any help on what to do about this issue.

[Syrallas]

I purchased this product, but I didn't get it in its original box and I'm missing one of the installation disc, which is the Roxio Creator 2009 Special Edition DVD.

 

I have created a ticket and no one has responded, I have also tried to call but i couldn't talk to someone.

 

Is there a technical support live chat ?

 

Can some one help me with this please!

 

I will apreciate any help on what to do about this issue.

Did you buy it from Roxio?

[grandpabruce]

I purchased this product, but I didn't get it in its original box and I'm missing one of the installation disc, which is the Roxio Creator 2009 Special Edition DVD.

 

I have created a ticket and no one has responded, I have also tried to call but i couldn't talk to someone.

 

Is there a technical support live chat ?

 

Can some one help me with this please!

 

I will apreciate any help on what to do about this issue.

 

If the disc is a DVD, there is probably only 1 disc. Did you have problems with the installation?

 

[Laura G]

yes, i bougt it at roxio.com

[Syrallas]

yes, i bougt it at roxio.com

Well as GPB suggests, if you received a dvd, it probably is only 1 disc.

 

My guess is that the federal holiday + time it is now = try customer service in the am.

[Laura G]

It says in the instructions that there's supposed to be 2 discs and I only got one(Roxio Video Capture USB Driver CD.

 

Yes, I have probles with the installation, I can't see the capture software/device to star recording

[cdanteek]

I purchased this product, but I didn't get it in its original box and I'm missing one of the installation disc, which is the Roxio Creator 2009 Special Edition DVD.

 

Why would you post in the '> Roxio Community > Other Applications > Easy VHS to DVD" forum then?

 

It says in the instructions that there's supposed to be 2 discs and I only got one(Roxio Video Capture USB Driver CD.

 

Call customer service, as was suggested, in the am.

 

 

Questions After Purchase

If you have questions about payment, product download, shipping or general status of your order, please call 1-800-656-5443. Please note Customer Service can not address technical issues.

 

cd

[Syrallas]

I purchased this product, but I didn't get it in its original box and I'm missing one of the installation disc,

 

 

yes, i bougt it at roxio.com

 

Roxio sent you the product, but not in an original box?

[cdanteek]

Maybe times are tougher than we thought!

 

cd

[Syrallas]

Maybe times are tougher than we thought!

 

cd

 

Maybe Roxio is going green.

 

:lol:

[Laura G]

Roxio sent you the product, but not in an original box?

 

Yes, they send the stuff in a FedEX package, but not in the original box

 

[Syrallas]

Yes, they send the stuff in a FedEX package, but not in the original box

Well that's odd, but ...

 

It sounds like you didn't get everything you paid for, but you will need to talk to customer service to get that missing disc. This forum is a user forum; nobody here can send you a disc or give you a download link re: the program.

[Jim_Hardin]

This isn't making any sense…

 

The Special Edition is not sold or even mentioned on the Roxio web site! It is only available through Sam's Club & Costco.

 

Laura is either mistaken about it being the Special Edition or she did not order it from the Roxio store.

 

Roxio would never package and send something out as Laura has described.

 

I'm calling BS on this thread!