Jump to content
  • 0

Can't Get Started


wmbee
 Share

Question

I have loaded Easy(???) VHS to DVD. First time I tried to run it, I didn't have an internet connection. I was able to see see in the preview window what was on the TV screen, but when I tried to burn it or download it, the program froze and had to be killed from the task manager. Ran it again with internet and got a download of a software update. Now I can't even get the preview. When I try to go to burn or download, it strains for a while and then tells me I have an unspecified video download error. At one point, it told me that it had insufficient USB bandwidth. It needed 3%. I have no other external USB devices running, and it looks like internally the computer is using about 50% of the bandwidth.

 

I have an Acer laptop that's less than three years old, running XP Home, which was recently reloaded on the machine.

 

I am ready to try to get my money back.

Link to comment
Share on other sites

1 answer to this question

Recommended Posts

  • 0
I have loaded Easy(???) VHS to DVD. First time I tried to run it, I didn't have an internet connection. I was able to see see in the preview window what was on the TV screen, but when I tried to burn it or download it, the program froze and had to be killed from the task manager. Ran it again with internet and got a download of a software update. Now I can't even get the preview. When I try to go to burn or download, it strains for a while and then tells me I have an unspecified video download error. At one point, it told me that it had insufficient USB bandwidth. It needed 3%. I have no other external USB devices running, and it looks like internally the computer is using about 50% of the bandwidth.

 

I have an Acer laptop that's less than three years old, running XP Home, which was recently reloaded on the machine.

 

I am ready to try to get my money back.

 

Hi Wmbee -

 

This is a new scenario.

 

What are your computers specifications? RAM? Processor speed? Etc? All Windows Updates applied?

 

Did the download complete and install successfully? There should have been a dialog that you had to click through to install it.

 

What is your video source? VHS? DVD? Hi-8?

 

How are you connecting the device to your computer? Extension cable? Directly in?

 

Thanks,

 

Jon

 

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...