Can't Restore

[Zetau]

Mac G5 Dual, 12-GB SDRAM, 10.5.6, Toast 8.0.5

 

(It doesn't seem like I bought v8 more than a year ago)

 

I spanned a bunch of video files over six DVDs back in August. I double-clicked on Roxio Restore on Disk 1, it appears in the dock, bounces a couple times, and then does the vanishing act.

 

I need to get this stuff off here.

 

HELP PLEASE.

 

[Zetau]

The Roxio Restore application is on each disc of the set and it doesn't make a difference which one you launch. Also, you might try copying Roxio Restore to the hard drive and open from there. It also may be in your User>Library>Application Support>Roxio folder.

 

Launching any of those while a disc from the set is inserted will see the entire list of files burned to the entire set along with what files are on what disc.

 

Thanks for the try, tsantee. I had already tried Roxio Restore on other DVDs in the set, with the same results from all. I then tried your suggestion of launching it from the internal drive, but the results are the same.

 

I ran DiskWarrior 4 hoping it may find a corrupted pref or plist files, but still the same bounce in the dock, then it appears a second one opens and bounces about twice, at which time both shut down.

 

What's the second app launching? That could be causing it to crash.

 

Any help appreciated.

[tsantee]

Thanks for the try, tsantee. I had already tried Roxio Restore on other DVDs in the set, with the same results from all. I then tried your suggestion of launching it from the internal drive, but the results are the same.

 

I ran DiskWarrior 4 hoping it may find a corrupted pref or plist files, but still the same bounce in the dock, then it appears a second one opens and bounces about twice, at which time both shut down.

 

What's the second app launching? That could be causing it to crash.

 

Any help appreciated.

I don't know. I'm not very good at reading crash logs but there should be a log describing the failed launches. Open Console and see what you can find.

[tsantee]

The Roxio Restore application is on each disc of the set and it doesn't make a difference which one you launch. Also, you might try copying Roxio Restore to the hard drive and open from there. It also may be in your User>Library>Application Support>Roxio folder.

 

Launching any of those while a disc from the set is inserted will see the entire list of files burned to the entire set along with what files are on what disc.

[Zetau]

I got it to work this morning, but not by an expected route.

 

I have a G5 with two internal TB drives, each with one boot volume, both 10.5.6, but not clones of each other. Booting from either provided the same result — once the second dock icon appeared, it quit.

 

I used AppTrap, AppZapper, and AppCleaner to remove any potential corrupt plist files, but, nothing changed.

 

I "SafeBooted" and nothing changed.

 

I ran DiskWarrior, and nothing changed.

 

I had one, external FW800, boot drive for the G5 that was running 10.4.11 — and decided if this didn't work, I'd move it down to my G4 Dualie. But I didn't need to — once booted with 10.4.11, Roxio Restore launched without a hitch. I'm fairly knowledgeable (Mac user since 1984 and corp systems designer), but I'm a bit stumped. It was unusual for my machines.

 

So, that was fun. That's what always scares me about proprietary software like that. You cannot just Finder-grab stuff, but on the up-side, it very easy to archive googles of data.

Does tech support need to see this?

 

[tsantee]

Does tech support need to see this?[/size]

There's a feedback link in the Toast Help menu. So it only can be launched in OS 10.4.x and not 10.5.x.

[Zetau]

There's a feedback link in the Toast Help menu. So it only can be launched in OS 10.4.x and not 10.5.x.

 

Wow, did you just find that? Thanks. I usually figure everything out.

 

Do you know if that's just version 8, and not the current version limitation?

 

I would assume it is.

 

Again, thanks.

[tsantee]

Wow, did you just find that? Thanks. I usually figure everything out.

 

Do you know if that's just version 8, and not the current version limitation?

 

I would assume it is.

 

Again, thanks.

Actually I was just paraphrasing my understanding of your finding. I don't know if it is true for others. I don't recall if I ever burned spanned discs with Toast 8 or in OS 10.4 so I can't go back to look at those. The Roxio Restore application does show higher version numbers with later versions of Toast. I expect the current version of Roxio Restore will launch on your Mac and recognize what's on the older discs, but I thought the same would be true with your version.

 

I also was wrong about the feedback link in Toast Help. That didn't appear until Toast 9. It opens this form.

 

I also suggest you open a ticket with Roxio support explaining that your version of Roxio Restore won't open in OS 10.5 and what is available to make that work.