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Purchased Software Can Not Get It To Run


MarkZ
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I followed all of the instructions you sent and I still get the same error when I try to start "Roxio Creator has encountered a problem and needs to close. We are sorry for the inconvenience." I have now tried to install the software 3 times without success. I've been very patient but your software does not seem to be worth the trouble. Do you have any other suggestions? If you do not I want my money refunded. How can you sell software that does not even install properly. Is their a number I can call to talk to support?

 

srizzo

2/23/2009

Thank you for Contacting Roxio Technical Support

 

 

 

Please follow the instructions provided in these links to the letter and in all the points described

 

Vista users:

 

http://kb.roxio.com/content/kb/Creator/000...R?set-locale=en

 

XP users:

 

http://kb.roxio.com/content/kb/Creator/000...R?set-locale=en

 

 

 

Please make sure you remove Microsoft .Net framework 3.5 (there could also be “SP1” written beside it) before installing Creator 2009.

 

Go to Start->Control Panel->Add/Remove Programs (Programs and Features in Vista) ->find and double click on Microsoft .Net framework 3.5 to uninstall.

 

Reboot computer.

 

Create a new user with administrator privileges

 

Vista:

 

http://windowshelp.microsoft.com/Windows/e...836e531033.mspx

http://windowshelp.microsoft.com/Windows/e...95f4c61033.mspx

XP

 

http://support.microsoft.com/kb/279783

 

 

 

and attempt reinstallation again under the newly created account. You can then access the program from your normal account.

 

You are advised to temporarily disable internet security software before attempting installation of Creator 2009

 

Note that having your virus checker and/or software firewall disabled when connected to broadband Internet via DSL or cable modem is not recommended; if you disable your virus checker, you should also temporarily disable your internet connection.

 

If you are using Norton Internet Security:

 

http://service1.symantec.com/support/nip.n...c=tranus_con_br

 

If you are using McAfee Security centre:

 

To close the McAfee Security Centre, you can right-click on the system tray icon and click “Exit”.

 

 

 

Regards,

 

Roxio Technical Support

 

http://support.roxio.com

 

 

 

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