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Purchased Software Can Not Get It To Run



I followed all of the instructions you sent and I still get the same error when I try to start "Roxio Creator has encountered a problem and needs to close. We are sorry for the inconvenience." I have now tried to install the software 3 times without success. I've been very patient but your software does not seem to be worth the trouble. Do you have any other suggestions? If you do not I want my money refunded. How can you sell software that does not even install properly. Is their a number I can call to talk to support?




Thank you for Contacting Roxio Technical Support




Please follow the instructions provided in these links to the letter and in all the points described


Vista users:




XP users:






Please make sure you remove Microsoft .Net framework 3.5 (there could also be “SP1” written beside it) before installing Creator 2009.


Go to Start->Control Panel->Add/Remove Programs (Programs and Features in Vista) ->find and double click on Microsoft .Net framework 3.5 to uninstall.


Reboot computer.


Create a new user with administrator privileges












and attempt reinstallation again under the newly created account. You can then access the program from your normal account.


You are advised to temporarily disable internet security software before attempting installation of Creator 2009


Note that having your virus checker and/or software firewall disabled when connected to broadband Internet via DSL or cable modem is not recommended; if you disable your virus checker, you should also temporarily disable your internet connection.


If you are using Norton Internet Security:




If you are using McAfee Security centre:


To close the McAfee Security Centre, you can right-click on the system tray icon and click “Exit”.






Roxio Technical Support






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