Successful Install, But It Won't Open

[Amateur]

I did a clean install of Roxio. The setup message window said I had successfully installed Roxio. I restarted the computer. When I clicked on the Roxio Icon on the desk top I got the following message:

"Roxio has encountered a problem and needs to close. We are sorry for the inconvenience."

The error signature follows:

Event type: CLR20R3 P1: roxiocentral.exe P2: 4.12.0.0 P3 48a05348 P4: roxiocentralfx

P5: 0.0.0.0 P6: 48a05348 P7: 17e P8:12 P9: system.dll not found exception

 

What do I need to do to run Creator 2009 if I had a successful installation?

 

Help, please. I will copy this to Roxio. Many thanks, Gary

[Jim_Hardin]

Should be easy

 

Download and run Creator 2009 SP3 update. Should work then.

 

[Amateur]

Should be easy

 

Download and run Creator 2009 SP3 update. Should work then.

 

 

Many thanks Jim. BTW, I had two posts since I encountered an interrupted install first and then a successful install second.

 

Following is an email to my inquiry to Roxio Support. I post my results after attempting a repair. I still do have the question of where to find Roxio Error Codes and their meanings. Jim, Do you know?

Cheers, Gary

 

A Roxio Agent has responded to your ticket! (# 684971)

 

 

Thank you for Contacting Roxio Technical Support

 

Disable startup & services something may be interfering.

 

For Windows Vista: Click on the Vista start icon in the bottom left corner of your screen.

 

Type MSCONFIG in the search box and then either press enter on your keyboard or double-click on the MSCONFIG program that appears in the search results.

 

For Windows XP:

 

a. Click on the 'Start' button and select 'Run'.

 

b. Type 'msconfig' and click on the 'OK' button or press the 'Enter' key.

 

c. Select the 'Startup' tab over on the right side.

 

d. Write down which items are checked, and then click on the 'Disable All' button in the lower right corner of the screen.

 

e. Click on the 'Apply' button.

 

f. Select the 'Services' tab.

 

g. Put a check mark in the box beside of 'Hide all Microsoft Services' WARNING NOT CHECKING THIS BOX FIRST COULD CAUSE A WINDOWS COMPONENT TO BE DISABLED

 

h. click on the 'Disable All' button in the lower right corner of the screen. Then recheck these two items roxmediadb9 & roxioUpnpRenderer9.

 

i. Click on the 'Apply' button and then click on 'OK'.

 

j. Click 'YES' to restart the computer.

 

k. When you reach the Desktop, you may receive a message saying 'you have used the 'System Configuration Utility' to make changes to your system....', you get this message, simply place a checkmark in a box on the lower left side titled, 'Do not show me this message again' and click on the 'OK' button.

 

NOTE: To reverse these changes, follow steps a to c, and then place the checkmarks back in the boxes based on the notes you made. For optimal performance, only Anti-Virus or Firewall software should be enabled.(for this test all should be disabled)

 

 

Regards,

 

Roxio Technical Support

http://www.roxio.com/enu/support/default.html

 

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Thank you for your comments and we appreciate the feedback

 

 

 

[Jim_Hardin]

I don't see how that shines any light on anything???

 

Did you or did you not apply Roxio 2009 SP3?

 

And just to clarify, you have the Suite installed but the Home app isn't running???

[Amateur]

I don't see how that shines any light on anything???

 

Did you or did you not apply Roxio 2009 SP3?

 

And just to clarify, you have the Suite installed but the Home app isn't running???

 

 

Hi Jim. Thank you very much. I first tried what Tech Support suggested and that did not work. For clarification, when I clicked on the Roxio Icon on the desk top I received the error. I then downloaded SP3 per your suggestion and that worked. I am up and running. I have registered the product and I am able to see the full Suite. Obviously, I would not be up and running based on the Tech Support recommendation.

 

Jim, I am most grateful to you for sharing your expertise and helping others. Now I can start capturing a heap of miniDVs and produce some movies, one of which is the Winter Special Olympics.

 

Thank you and cheers, Gary

[Jim_Hardin]

Don't count them out – Tech Support told us about that specific problem & its' solution!

 

Sounds like quite a project. Look through the How To's we have posted here and try working up some tests before you dig yourself in too deep!