Error -5000 "i Don't Have Permissions?"

[herov]

Spent the money to upgrade to Toast 10 pro.

 

I've got to burn a DVD of a quick time movie not even a big file 39 megs and I get a " error -5000" Specifically: "Could not recrod the disc because you don't have the required access permissions. Result Code = -5000"

 

 

It's my Mac Pro Tower. I'm the only user. I own Toast. The discs are brand new high quality DVD-R What gives? Please help. I have to submit the video piece by tomorrow and need to burn the DVD tonight.

 

 

 

[tsantee]

I tried to find the firm ware but I can't tell all the file names apart? Yes, I'm truly that lame. Can you help me find the exact file based on my previously posted current dirve specs?

 

And of course I understand about the "try at my own risk..." (Unless you'd be willing to pass me your credit card info)

Good to know you've been able to keep your sense of humor. This is the one that that looks right for your DVR-112D. It is version 1.24.

[herov]

What caught my attention was the Media Code "MUST 001". I looked up that media at Videohelp.com where users submit reports on various DVD media quality. Here is what came up for that media code. Although there is only one really bad report, notice that all the reports are dated between 2004 and early 2005. Those discs you bought have been around a long time in storage. Who knows what condition the environment was in which they were stored.

 

My hunch – and it is only a hunch and could be totally wrong – is there is nothing you can do to Toast or your Mac that will change this outcome with at least some if not all of that spindle of discs. It is a matter of having the pieces not fit together and you need to change at least one of the pieces.

 

Four pieces:

• Toast: nothing can be changed here.

• Mac Pro: Unless it was a System or hardware issue, (not likely) nothing can be changed here.

• Pioneer Superdrive: Has Apple's firmware which can be flashed to newer firmware using DVR Flash. Users in the CDs and DVDs section of the Mac Pro forum at discussions.apple.com report improvement in drive performance and media compatibility with newer firmware.

• Brand of media: Other brands readily available.

 

 

 

Good morning and again thanks for your kind help on this baffling problem. As i type this I'm hold waiting for level one tech support again. Not feeling to hopeful as they don't seem to have real tech support guru's at Roxio.

 

I will pick up a brand new piece of media today and try to burn a DVD movie as you suggest. I'm doubtful that it will work though because Toast WILL burn a data DVD from my current media just not burn a DVD movie. Am I wrong to assume that there's a difference in the burning that would allow one type of burn procedure ie, creation of DATA DVD but not the other Creation of a movie DVD on the same computer using the same batch of media from the same spool etc etc.

 

Can that really be the answer?

 

Oh, and level one just disconnected my call. Can you belive this? I'm telling the level one guy my back story on this tech problem and the phone goes dead. Wow. The hits just keep on coming.

[herov]

Just got off the phone with apple. They say my firmware on my super drive is the correct most current version For the record:

 

PIONEER DVD-RW DVR-112D:

 

Firmware Revision: BC14

 

[tsantee]

Good morning and again thanks for your kind help on this baffling problem. As i type this I'm hold waiting for level one tech support again. Not feeling to hopeful as they don't seem to have real tech support guru's at Roxio.

 

I will pick up a brand new piece of media today and try to burn a DVD movie as you suggest. I'm doubtful that it will work though because Toast WILL burn a data DVD from my current media just not burn a DVD movie. Am I wrong to assume that there's a difference in the burning that would allow one type of burn procedure ie, creation of DATA DVD but not the other Creation of a movie DVD on the same computer using the same batch of media from the same spool etc etc.

 

Can that really be the answer?

 

Oh, and level one just disconnected my call. Can you belive this? I'm telling the level one guy my back story on this tech problem and the phone goes dead. Wow. The hits just keep on coming.

Sorry that you've had to deal with all this frustration. Yours is, indeed, a baffling problem.

 

As far as the difference between burning data and burning video, I don't know the answer. I'm not technically knowledgeable about that sort of thing. I know there's a difference between burning a data CD and an audio CD.

 

Do consider updating the firmware on your drive. Check out the related thread at the Apple forums I mentioned in my previous post.

[tsantee]

Just got off the phone with apple. They say my firmware on my super drive is the correct most current version For the record:

 

PIONEER DVD-RW DVR-112D:

 

Firmware Revision: BC14

That is the latest firmware that Apple provides for that drive. Pioneer has released newer firmware.

[herov]

That is the latest firmware that Apple provides for that drive. Pioneer has released newer firmware.

 

 

cool. Not sure I can get or even pull of a firmware update. But here's an update

 

Spent another hour on the phone with level one tech support. A guy named Chad. Nice guy. But together all we could come up with was creatting a new admin user adn then we got it to burn a movie DVD.

 

So if I'm assuming correctly that means it's not the DVD super drive, ( although I would love to know how to get a firmware file and update procedure) and it's not the media.

 

That means it's something with my root level admin, my main user id that I've been using for everything else.

 

That's as far as my thinking takes me. which is obviously not to far.

 

 

How would I get the correct firmware updater? Is it possible to change the firmware with out having a PC? I only have macs. And I don't run any windows emulation stuff either.

 

 

 

Pioneer Superdrive: Has Apple's firmware which can be flashed to newer firmware using DVR Flash. Users in the CDs and DVDs section of the Mac Pro forum at discussions.apple.com report improvement in drive performance and media compatibility with newer firmware.

 

Going to check out this area like you suggested.

 

 

[benndogg]

herov -I have tried to reproduce the -5000 error with what few fcp files i have. Burning has been successful on each attempt. Other than what's been mentioned by tsantee trying a different brand of media may be more compliant for your drive. I find "Verbatim" to be very good media. Did you have any success attempting to convert the file to DV or any other QT format within Toast? If this doesn't address your problem would you be willing to send a sample of your file for Roxio QA to further assist you?

[tsantee]

Spent another hour on the phone with level one tech support. A guy named Chad. Nice guy. But together all we could come up with was creatting a new admin user adn then we got it to burn a movie DVD.

 

So if I'm assuming correctly that means it's not the DVD super drive, ( although I would love to know how to get a firmware file and update procedure) and it's not the media.

 

That means it's something with my root level admin, my main user id that I've been using for everything else.

 

That's as far as my thinking takes me. which is obviously not to far.

I concur with your assessment. I'm so glad something finally worked.

 

How would I get the correct firmware updater? Is it possible to change the firmware with out having a PC? I only have macs. And I don't run any windows emulation stuff either.

There's a freeware tool called DVRFlash for updating Pioneer drive firmware on a Mac using Pioneer's PC firmware. Near the top of that page is a link to a site where you can find Pioneer firmware downloads. Basically the only thing that can go wrong during a firmware update is if you have a power outage in the middle of doing it. However, I won't reimburse you for a new drive if you do this and something goes haywire. So it's entirely your move.

 

[herov]

I don't know the reason this happened. You might try using the Toast Convert window to convert the video to DV and then use that in the Video window to make the DVD. If that doesn't work maybe there's more info you can share with me that will help in diagnosing the problem.

 

 

well,

 

I'm stumped. And level one tech support could not solve either. They don't offer level 2 tech support other than email which is worthless and cumbersome. I have.

 

Uninstalled twice! Following all the "trash this pref and trash that pref" procedures. Rebuilt the permissions, reinstalled restarted etc etc. She will not burn a Video DVD. I've tried granting the permissions to the app the file. I've tried smaller and different .mov or mpeg2 and meg 4 files. I've removed all the codecs from the quicktime folder and then trashed all the prefs and reinstalled. etc etc. Nothing seems to work.

 

I'm totally stumped.

 

 

What else can I do?

 

I did install toast on my Laptop a mac book pro with 2.8 ghz with g gigs of ram. There I was able to burn so it's something with my Mac Pro Tower above that is the problem. BUT. I was able to burn using idvd, (which is horrible program quality wise,) So I know it's not the actual super drive.

 

Any suggestions?

 

[tsantee]

Describe more about the movie you're trying to burn. What kind of video file is it? What are its specs? What created it?

[herov]

Describe more about the movie you're trying to burn. What kind of video file is it? What are its specs? What created it?

 

 

Ive tried various files. .mov meg4s some big some small others that i've successfully burned using previous versions of toast in that past. I'm also using quicktime7.6 pro.

 

The movie files were created by various fcp users my editors from several reputable edit houses. I have even downloaded codecs from the manufactures of the codecs listed in the get info window for the various movie files.

 

I know that's not helpful to you trying to help me but it's where I'm at file wise. NONE of the files i've tried produce a different result. I get that error message each time.

 

I even log out and log in under another user account. same problem.

 

 

[herov]

Near the top of that page is a link to a site where you can find Pioneer firmware downloads.

 

 

I tried to find the firm ware but I can't tell all the file names apart? Yes, I'm truly that lame. Can you help me find the exact file based on my previously posted current dirve specs?

 

And of course I understand about the "try at my own risk..." (Unless you'd be willing to pass me your credit card info)

[tsantee]

Hmmm. The error is appearing when the burning begins, right? I'm sure it's not a permissions issue; the description in the error message is a red herring. I believe it is a media compatibility issue when used with Toast and your burner (and its firmware). Although you are using high quality media, the media was manufactured long after the firmware for your drive was developed. Toast communicates with the drive differently than Apple's tools. For example, Toast can accept higher speeds that your drive's firmware believes it can burn to a specific disc.

 

I'm presuming you tried burning at the slowest available speed in Toast.

 

Check to see if there is a firmware update for your Drive. If not, test with a different brand of discs. Lastly, borrow an external DVD burner from a friend to see if that works.

[tsantee]

I don't know the reason this happened. You might try using the Toast Convert window to convert the video to DV and then use that in the Video window to make the DVD. If that doesn't work maybe there's more info you can share with me that will help in diagnosing the problem.

[herov]

Hmmm. The error is appearing when the burning begins, right? I'm sure it's not a permissions issue; the description in the error message is a red herring. I believe it is a media compatibility issue when used with Toast and your burner (and its firmware). Although you are using high quality media, the media was manufactured long after the firmware for your drive was developed. Toast communicates with the drive differently than Apple's tools. For example, Toast can accept higher speeds that your drive's firmware believes it can burn to a specific disc.

 

I'm presuming you tried burning at the slowest available speed in Toast.

 

Check to see if there is a firmware update for your Drive. If not, test with a different brand of discs. Lastly, borrow an external DVD burner from a friend to see if that works.

 

 

Even though I can burn a data dvd using toast 10 pro on said machine using said drive? It's just the movie DVD that won' burn. hmmm? You still think it's a data compatibility problem?

 

Even though I can burn a data dvd using toast 10 pro on said machine using said drive? It's just the movie DVD that won' burn. hmmm? You still think it's a data compatibility problem?

 

 

PIONEER DVD-RW DVR-112D:

 

Firmware Revision: BC14

Interconnect: ATAPI

Burn Support: Yes (Apple Shipping Drive)

Cache: 2000 KB

Reads DVD: Yes

CD-Write: -R, -RW

DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW

Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO

Media: Insert media and refresh to show available burn speeds

 

 

 

This is my drive firm ware info.

 

Even though I can burn a data dvd using toast 10 pro on said machine using said drive? It's just the movie DVD that won' burn. hmmm? You still think it's a data compatibility problem?

 

 

 

 

PIONEER DVD-RW DVR-112D:

 

Firmware Revision: BC14

Interconnect: ATAPI

Burn Support: Yes (Apple Shipping Drive)

Cache: 2000 KB

Reads DVD: Yes

CD-Write: -R, -RW

DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW

Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO

Media: Insert media and refresh to show available burn speeds

 

 

 

This is my drive firm ware info.

 

 

Then after I put a dvd from the spool that all my other DVDs are from I got this out of system profiler after a refresh...

 

PIONEER DVD-RW DVR-112D:

 

Firmware Revision: BC14

Interconnect: ATAPI

Burn Support: Yes (Apple Shipping Drive)

Cache: 2000 KB

Reads DVD: Yes

CD-Write: -R, -RW

DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW

Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO

Media:

Type: DVD-R

ID: MUST 001

Blank: Yes

Erasable: No

Overwritable: Yes

Appendable: Yes

Write Speeds: 1x, 2x, 4x

 

 

Even though I can burn a data dvd using toast 10 pro on said machine using said drive? It's just the movie DVD that won' burn. hmmm? You still think it's a data compatibility problem?

 

 

 

 

PIONEER DVD-RW DVR-112D:

 

Firmware Revision: BC14

Interconnect: ATAPI

Burn Support: Yes (Apple Shipping Drive)

Cache: 2000 KB

Reads DVD: Yes

CD-Write: -R, -RW

DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW

Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO

Media: Insert media and refresh to show available burn speeds

 

 

 

This is my drive firm ware info.

 

 

 

 

Then after I put a dvd from the spool that all my other DVDs are from I got this out of system profiler after a refresh...

 

PIONEER DVD-RW DVR-112D:

 

Firmware Revision: BC14

Interconnect: ATAPI

Burn Support: Yes (Apple Shipping Drive)

Cache: 2000 KB

Reads DVD: Yes

CD-Write: -R, -RW

DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW

Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO

Media:

Type: DVD-R

ID: MUST 001

Blank: Yes

Erasable: No

Overwritable: Yes

Appendable: Yes

Write Speeds: 1x, 2x, 4x

 

 

AND THIS...

 

Is from the toast window on my drive I am attempting to burn again at 1x speed...

 

 

AND AGAIN... THE ERROR MESSAGE 5000.

 

:angry2:

 

 

 

Inquiry Response Data Inquiry Response Data

Model: PIONEER DVD-RW DVR-112D

Where: ATA

Firmware: BC14 / MMC-3

Cache Size: 2 MB

CD/DVD Drive Capabilities and Status Page

DVD-RAM Read Yes

DVD-R Read Yes

DVD-ROM Read Yes

Method 2 Yes

CD-RW Read Yes

CD-R Read Yes

DVD-RAM Write No

DVD-R Write Yes

Test Write Yes

CD-R/RW Write Yes

CD-R Write Yes

BUF Yes

Multi Session Yes

Mode 2 Form 2 Yes

Mode 2 Form 1 Yes

Digital Port (2) No

Digital Port (1) No

Composite No

Audio Play Yes

Read Bar Code No

UPC Yes

ISRC Yes

C2 Pointers supported No

R-W De-interleaved & corrected No

R-W Supported No

CD-DA Stream is Accurate Yes

CD-DA Cmds Supported Yes

Eject (Individual or Magazine) Yes

Prevent Jumper No

Lock State Yes

Lock Yes

R-W in Lead-in Yes

Side Change Capable No

S/W Slot Selection (SSS) No

Changer Supports Disc Present No

Separate Channel Mute Yes

Separate volume levels Yes

LSBF No

RCK No

BCK No

Length 32

Loading Mechanism Type Tray

Number of Volume Levels Supported 256

Buffer Size Supported 2 MB

Features

Current Profile DVD-R Sequential Recording

Profile List

DVD+R DL

DVD+R

DVD+RW

DVD-R Dual Layer Jump Recording

DVD-R Dual Layer Sequential Recording

DVD-RW Sequential Recording

DVD-RW Restricted Overwrite

DVD-R Sequential Recording Current

DVD-ROM

CD-RW

CD-R

CD-ROM

Morphing Persistent

Removable Medium Persistent

Write Protect Supported

Random Readable Supported

Multi-Read Supported

CD Read Supported

DVD Read Supported

Random Writable Supported

Incremental Streaming Write Current

Sector Erasable Supported

Restricted Overwrite Supported

DVD+RW Supported

DVD+R Supported

Rigid Restricted Overwrite Supported

CD Track at Once Supported

CD Mastering Supported

DVD-R/RW Write Current

Layer Jump Recording Supported

CD-RW Media Write Supported

DVD+R Dual Layer Supported

TSR Supported

Power Management Persistent

CD Audio analog play Supported

DVD-CSS Supported

Real Time Streaming Current

Logical Unit serial number Persistent

Media serial number Supported

Disc Control Blocks Supported

DVD CPRM Supported

 

 

[suebobsuebob]

Hi there , I had a similar error message in Toast. Not only that but I had heaps of Permission problems after transferring data from an older machine. Anyway after lengthy discussions with Apple Support a solution was reached. It seems that my Toast folder did not have "Read and Write" permissions, but just "Read Only". Check yours to see if this is so. Click the Toast folder and hit Command-A. to bring up info.

At the bottom see what "Sharing and Permissions say. It should have your name and also "Read and Write" next to it. If it does then there would be other problems.

If it has "Read Only" then you have to change that to "R and W". You will need to unlock and make the changes.

Hope this helps.. it solved my problem.

 

[tsantee]

What caught my attention was the Media Code "MUST 001". I looked up that media at Videohelp.com where users submit reports on various DVD media quality. Here is what came up for that media code. Although there is only one really bad report, notice that all the reports are dated between 2004 and early 2005. Those discs you bought have been around a long time in storage. Who knows what condition the environment was in which they were stored.

 

My hunch – and it is only a hunch and could be totally wrong – is there is nothing you can do to Toast or your Mac that will change this outcome with at least some if not all of that spindle of discs. It is a matter of having the pieces not fit together and you need to change at least one of the pieces.

 

Four pieces:

• Toast: nothing can be changed here.

• Mac Pro: Unless it was a System or hardware issue, (not likely) nothing can be changed here.

• Pioneer Superdrive: Has Apple's firmware which can be flashed to newer firmware using DVR Flash. Users in the CDs and DVDs section of the Mac Pro forum at discussions.apple.com report improvement in drive performance and media compatibility with newer firmware.

• Brand of media: Other brands readily available.