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Easy creator 6 "encountered a problem"


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Hi folks,

 

All of a sudden, I can't back up my data, (pictures) because Creator 6 encounters a problem and shuts down. It has always worked before and I haven't changed anything on my XP system. I am told I have the latest software updates and the DVD builder still works. Ever hear of this? How much nonsense am I going to have to go through to fix this?

 

Any help would be appreciated.

 

Gridloktu

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Hi folks,

 

All of a sudden, I can't back up my data, (pictures) because Creator 6 encounters a problem and shuts down. It has always worked before and I haven't changed anything on my XP system. I am told I have the latest software updates and the DVD builder still works. Ever hear of this? How much nonsense am I going to have to go through to fix this?

 

Any help would be appreciated.

 

Gridloktu

Pinned to the top of the board is a post called FREQUENT ANSWERS.

 

Please take a look at it, and come back with enough additional information for us to be able to help you.

 

Lynn

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Pinned to the top of the board is a post called FREQUENT ANSWERS.

 

Please take a look at it, and come back with enough additional information for us to be able to help you.

 

Lynn

 

 

Thanks for getting back to me. I DID actually look at the FREQUENTLY ASKED QUESTIONS and that is when I decided to post my question, "Had anyone heard of this before?" I was hoping to get away with the basics because Iam not sure how to copy the error message and post it on to you. I will do my best to get more info but it will take me a while.

 

Gridloktu

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Thanks for getting back to me. I DID actually look at the FREQUENTLY ASKED QUESTIONS and that is when I decided to post my question, "Had anyone heard of this before?" I was hoping to get away with the basics because Iam not sure how to copy the error message and post it on to you. I will do my best to get more info but it will take me a while.

 

Gridloktu

So, basicly, using some program or other, you are trying to add some kind or other of files, to some kind or other of media - whether or not it has something on it, using some kind of burner, and a WinXP Operating System.

 

Sorry, that's not enough to go on.

 

Lynn

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The program which no longer will open is "Creator Classic" from the Creator 6 platinum suite. I am running Winxp home with all service packs (2) and updates - none of them done recently. It is a 2.8 Athlon with 1 G ram and lots of room on hard drive. My Roxio Easy CD+DVD Creator version 6.2.0.110. My DVD playeris Lite-on DVDRW LDW-451S.the error message is: AppName: creatorc.exe AppVer: 6.2.0.111 ModName:mfc42.dll ModVer: 6.2.4131.0.Offset: 00002b1b.

 

Hope this makes it easier for you.

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The program which no longer will open is "Creator Classic" from the Creator 6 platinum suite. I am running Winxp home with all service packs (2) and updates - none of them done recently. It is a 2.8 Athlon with 1 G ram and lots of room on hard drive. My Roxio Easy CD+DVD Creator version 6.2.0.110. My DVD playeris Lite-on DVDRW LDW-451S.the error message is: AppName: creatorc.exe AppVer: 6.2.0.111 ModName:mfc42.dll ModVer: 6.2.4131.0.Offset: 00002b1b.

 

Hope this makes it easier for you.

 

 

Try uninstall/re-install

Go into your add/remove programs and remove Roxio.......then use this Roxio utility called Roxizap that you can use to remove all remnants of Roxio/Adaptec software for you.

 

You can get roxizap here: http://tools.roxio.com/support/tools/roxizap.exe

 

Then re-install from your installation disc. If you require any updates they are on the left of this page (Software Updates) make sure you apply the correct one, Basic or Platinum.

 

If this does not help you get back on here.

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Hi again,

 

I deleted and re-installed my Roxio Creator 6 Platinum suite. I can still access the DVD builder but the Creator Classic still does not come up. It's not that it doesn't copy properly - it's that the program will not start for some reason. I installed the updates to version 6.2.0.110 and I always use new DVD-R discs. Also the Roxizap recomended says not to use it on ver 6, only 4 & 5.

 

Any thoughts on this?

 

GRidloktu

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Hi again,

 

I deleted and re-installed my Roxio Creator 6 Platinum suite. I can still access the DVD builder but the Creator Classic still does not come up. It's not that it doesn't copy properly - it's that the program will not start for some reason. I installed the updates to version 6.2.0.110 and I always use new DVD-R discs. Also the Roxizap recomended says not to use it on ver 6, only 4 & 5.

 

Any thoughts on this?

 

GRidloktu

When Windows add/remove removes a program, it just removes enough so it doesn't work and often won't re-install. Roxizap gets EVERYTHING Roxio/Adaptec out (which is why you should do an add/remove of GoBack if you are running it, so it will be restored by a reinstall).

 

Once the slate is clear, the reinstall should solve the problems.

 

Lynn

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I just burned a backup DVD! Getting rid of Goback was what made the difference. I never would have guessed that one.

 

Thanks a million!

 

Gridloktu

The reason for removing GoBack is only that, because it was once a Roxio product, roxizap would take it out otherwise.

 

You can reinstall it after you run roxizap.

 

Lynn

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