Easy Vhs To Dvd Is Not Easy

[Gone]

I have had this software for a week now and still can not get it to work. I have contacted Tech support at least five times with two different tickets, and keep getting the same unhelpful answer each time. The first ticket they stopped answering. From what I have been reading I am not alone with this problem. I paid good money for this product and would expect some good help with it.

 

I have tried what other have said to do and it is not working.

[tbosco]

I am not having any luck with installing this product either. It just will not install, even though it says it has successfully installed at the end of the routine. I tried loading the update, but it says it cannot find the Roxio software on my machine (neither can I...) Windows cannot find a driver for the USB device either.

Help!!

[gi7omy]

The device requires a USB2 connection - make sure it isn't in a USB 1.1 - also try the ports at the back instead of the front

 

Try a clean install but plug the device in BEFORE installing the software (and also cancel any attempt by Windows to install its own drivers)

[kcs]

I have had this software for a week now and still can not get it to work. I have contacted Tech support at least five times with two different tickets, and keep getting the same unhelpful answer each time. The first ticket they stopped answering. From what I have been reading I am not alone with this problem. I paid good money for this product and would expect some good help with it.

 

I have tried what other have said to do and it is not working.

Angry

Followed instructions but my my computer informs me there is no driver installed for a USB2861 Device. Reinstalled with no success.

Been all day on this! Installed with the Video Capture USB device pluged in to a USB 2.0 port. HELP. I can get this thing to work!

[tbosco]

The device requires a USB2 connection - make sure it isn't in a USB 1.1 - also try the ports at the back instead of the front

 

Try a clean install but plug the device in BEFORE installing the software (and also cancel any attempt by Windows to install its own drivers)

 

 

I got the USB driver to install, but the Program Software just will not install. It gets about 1/3 the way through it (apparently while loading Microsoft .Net v 3.5), sits there a while, and then displays a window that the program was setup successfully.... but it is nowhere to be found on my computer. I'm not sure how to do a "clean" install. Why does this have to be so difficult???

Thanks.

[Larry]

I got the USB driver to install, but the Program Software just will not install. It gets about 1/3 the way through it (apparently while loading Microsoft .Net v 3.5), sits there a while, and then displays a window that the program was setup successfully.... but it is nowhere to be found on my computer. I'm not sure how to do a "clean" install. Why does this have to be so difficult???

Thanks.

 

Try the following links for a Clean Uninstall/Install. They're for Creator 2009, but should work for VHS to DVD also.

 

XP: http://kb.roxio.com/content//kb/Creator/000206CR

Vista: http://kb.roxio.com/content//kb/Creator/000207CR

[gi7omy]

No-one here knows what you said to TS or what they said to you - would you state the problem clearly and someone may be able to work through it with you

 

We aren't Roxio here - just users