Emc 10 Won't Start

[BruceIB]

A few days ago, my EMC 10 stopped responding. I removed it per Roxio's directions, (Used Windows Install Clean Up, deleted program files and registry keys, etc.). I then rebooted and reinstalled with my AV and all other programs disabled. The install says it was successful, but when I try to open the program, I get the splash screen for a few seconds and then an error dialog box: "Could not complete the last command. Unknown error".

 

I scanned my machine with Malwarebytes and had a HijackThis log reviewed and there does not appear to be any bug problems.

 

I put in a tech support request Sunday and received a ticket number, but they mus be busy and I've got some burning that need to get done.

 

Thanks for any thoughts on this.

[Jim_Hardin]

Probably be better to print out the Clean Install instructions and follow them to the letter this time – here

 

[BruceIB]

Probably be better to print out the Clean Install instructions and follow them to the letter this time – here

 

 

Thank you, but that is exactly what I did. What I meant by, "Per Roxio's directions".

[Jim_Hardin]

Thank you, but that is exactly what I did. What I meant by, "Per Roxio's directions".

Do it again...

 

It doesn't always work first time through.

[BruceIB]

Do it again...

 

It doesn't always work first time through.

 

 

I did it three times before I contacted Roxio support and twice since. I had the download saved in a folder on my machine. To make sure that wasn't contaminated, the last time I used a copy of the original download I made and copied to DVD the day I purchased this program.

[Jim_Hardin]

Sorry I have no idea.

[BruceIB]

Sorry I have no idea.

 

 

No problem and thank you for your time. I guess tech support will get back to me someday.