"capture Device Lost"

[arifali]

I have a Canon Vixia HV30 HD DV camera. When trying to capture video from the camera, I can never capture an entire video without receiving a "capture device lost" popup. The Camera continues to run the video, but capture has stalled. I have only ever tried capturing HD video, so I don't know if SD video would produce different results. I am using an IEEE 1394 card / firewire to connect to the camera. Once the capture fails, even if I reestablish the connection by unplugging and replugging the IEEE card, and try to capture from the end of the last segment capture, it has proven to be guaranteed that the capture will fail again within 0-6 minutes. Also, when the capture fails, I have checked that the hard drives do still have plenty of space on them (10+GB for C: and 700GB + for the external drive)

 

I have spent several frustrating months doing the following:

• Had the camera checked out by the Canon repair center
• Verified the PC resources, including freeing up a minimum 10GB of space (actually 14GB) on the C: drive and, by the way, I am capturing to an external 1 Terabyte drive with plenty of free space, and checked the DirectX settings and driver signing. I have 2GB of RAM in the laptop
• Tried restarting the computer, (but have not tried restarting after a failure and then capturing the remainder of the tape)
• Tried using other software besides Roxio
• Considered suicide...

 

When the connection is lost, and I eventually discover what's happened (since I am not sitting there the whole time), the camera is still running but indicates that the firewire connection has been lost. At first I thought it was the camera causing the failure, but after having the camera checked out, and reading the minimum PC requirements, I started to think that maybe something in the PC or Roxio software was getting overloaded somehow, causing the dropout.

 

It's very frustrating spending so much time trying to get capture to work right; I would assume should be pretty straightforward.

 

Any ideas?

 

Thanks,

[bimicher]

I have a Canon Vixia HV30 HD DV camera. When trying to capture video from the camera, I can never capture an entire video without receiving a "capture device lost" popup. The Camera continues to run the video, but capture has stalled. I have only ever tried capturing HD video, so I don't know if SD video would produce different results. I am using an IEEE 1394 card / firewire to connect to the camera. Once the capture fails, even if I reestablish the connection by unplugging and replugging the IEEE card, and try to capture from the end of the last segment capture, it has proven to be guaranteed that the capture will fail again within 0-6 minutes. Also, when the capture fails, I have checked that the hard drives do still have plenty of space on them (10+GB for C: and 700GB + for the external drive)

 

I have spent several frustrating months doing the following:

• Had the camera checked out by the Canon repair center
• Verified the PC resources, including freeing up a minimum 10GB of space (actually 14GB) on the C: drive and, by the way, I am capturing to an external 1 Terabyte drive with plenty of free space, and checked the DirectX settings and driver signing. I have 2GB of RAM in the laptop
• Tried restarting the computer, (but have not tried restarting after a failure and then capturing the remainder of the tape)
• Tried using other software besides Roxio
• Considered suicide...

 

When the connection is lost, and I eventually discover what's happened (since I am not sitting there the whole time), the camera is still running but indicates that the firewire connection has been lost. At first I thought it was the camera causing the failure, but after having the camera checked out, and reading the minimum PC requirements, I started to think that maybe something in the PC or Roxio software was getting overloaded somehow, causing the dropout.

 

It's very frustrating spending so much time trying to get capture to work right; I would assume should be pretty straightforward.

 

Any ideas?

 

Thanks,

 

What you are describing may also occur if there are "blank gaps" on the recorded tape.

What happened when you tried other software to capture?

BTW, 10GB of free space is not very much free space when doing video work, especially if that 10GB is fragmented.

[sknis]

FAT vs NTFS?

 

FYI, my longest video capture with that same camera was over 1 hour -- the total length of the tape.

 

Make sure you have a good Firewire cable and your computer is not doing anything else during the capture. Disconnect from the internet and shut down all other running programs including your anti-malware and antivirus. Something is happening at random times during the capture (updaqtes, scans, etc.?). Capture will take most if not all CPU time.