Creator 2009 & Vista - Will Not Install

[Nynaevelan]

Hi:

 

I need some help I cannot get C2009 to install on my Vista x86 Ultimate machine. I have been perusing this board for two days now and have tried the clean install several times, as well as the .net 3.5 fix and the Directx 9 fix but since I have Directx 10 that option will not overwrite. I also could not fnd the dsetup.dll file on my machine so that is not causing a problem. I know the installation works in Vista because I used my laptop as a test and it installs fine there as well as a test on an XP machine so there must be something conflicting on my machine. Prior to installing C2009 my machine had .net 3.5.1 and v9 installed so either or both of those could be causing the problem. I tried cleaning out the registry and uninstalling .net and v9 but nothing is working. Are there any known programs which could be causing a conflict and which is preventing C2009 from installing on my machine? I purchased this program for my desktop and I have not been able to get it to install, which means I have lost countless hours and my projects are piling up. Version 9 is no longer able to meet my needs and I would really like to move forward with this version but I am at a dead end. I have updated all my drivers to make sure they are the latest version as well as run the Windows Update for the missing updates on my machine. I have a Visionek X1550 video card, 2 gb of RAM, and my machine exceeds the minimum hardware requirements. I would like to try the telephone option but unfortunately their hours of operation are hours when I am at work so the email option and this forum seem to be my only course of action. Can anyone help me?

 

Nyn

[Nynaevelan]

The tech support department mentioned emulated drives in the email which I received yesterday. While I am waiting for them to get back to me I have a question. I have a emulated drive left over in my Device Manager from the v9 EMC suite. I tried reinstalling the software but I cannot figure out how to remove it in the image loader software. Does anyone know how to get rid of this emulated drive in the v9 software? Just uninstalling it will leave the traces behind, could this be the conflict with the v11 software?

[Big_Dave]

For EMC 9 Suite, start Disk Image Loader and look for the emulated drive in the bottom window. There should be a drive letter associated with it. Click on it to select it and then click on remove (red x) that is associated with the lower window to remove the emulated drive.

[Nynaevelan]

Ok:

 

I gave up trying to get the installation to work so this is what I did to resolve my problem:

 

- restored my computer to a restore point prior to the first installation attempt of C2009

- uninstalled net framework 3.5 sp 1

- uninstalled version 9

- followed the clean install instructions regarding removing remnants of roxio software

- rebooted computer

- installed C2009

 

Now all is working as it should be. I do not know if it was the net framework or version 9 which was preventing a successful installation of C2009 but all is installed as it should be. Now the fun of actually trying the software that I spent so much time getting installed. Thanks to all for your suggestions both here and in other posts, it was your ideas which lead me down the right path.

 

A note to Roxio: It would have been nice if your software either gave the user a warning regarding previous versions or uninstalled the previous versions to avoid these problems. Users should not have to find out from other users that it is your software that causes conflicts in the installations. Ok, rant over.

 

Nyn

[Jim_Hardin]

Nothing works???

 

Pick up your phone and Call Roxio.

 

[Nynaevelan]

Nothing works???

 

Pick up your phone and Call Roxio.

 

I would love to but as I stated I cannot because their hours of operation are hours when I am at work. Is that the standard answer??

 

[Jim_Hardin]

I would love to but as I stated I cannot because their hours of operation are hours when I am at work. Is that the standard answer??

From what you said? That would be the only answer left… no one knows about a secret 'make it work' button and are just hiding it from you.

[Nynaevelan]

From what you said? That would be the only answer left… no one knows about a secret 'make it work' button and are just hiding it from you.

 

I didn't think anyone would hide anything but I was hoping someone knew of a program or two that would be causing the problem. I guess I am going to have to try to leave work early so I can get home and make that phone call 'cause I need my program to work. Thanks anyway.

 

Nyn

 

[Jim_Hardin]

I didn't think anyone would hide anything but I was hoping someone knew of a program or two that would be causing the problem. I guess I am going to have to try to leave work early so I can get home and make that phone call 'cause I need my program to work. Thanks anyway.

 

Nyn

I hope you do get it fixed!

 

Let us know how you make out…