Post Installation Problem

[CGC]

Hi,

 

After several exhausting attempts, I seem to have finally accomplished the installation of Creator 2009 to replace EMC7 that I have used for so long. However, I have a desktop Roxio Creator 2009 star icon which when clicked, only produces a small red and white Roxio splash screen which disappears...and nothing follows. I assume this should be opening the suite of applications. I can open applications individually from the Start menu but not the suite. Is there a reason or fix for this?

 

Also, I do not see DiskCopy nor DragToDisc in the list of applets. Are these included in Creator 2009? I have had a similar request in to pre-sales but it has been over two weeks and there has been no response.

 

Any help would be appreciated.

 

Thanks

[CGC]

 

HI,

 

Sorry, I should have mentioned this, but I have already installed SP3 hoping that would have made the difference but it did not. No change.

 

 

 

 

 

 

 

 

 

 

 

 

 

That would be applying Roxio's SP3 – pinned post at the top of this page.

 

Drag to Disc was dumped 2 versions ago and never missed…

 

Disc Copy is in the Home app – an extremely simplified version of it.

 

VCC will do most of the work but we all miss Disc Copier.

 

[CGC]

Roxio tech support agrees the problem is isolated to this machine, Creator 2009 caused the problem and the CD Key is valid. However, they sent me a link to a KB instruction I already had to change the key in the registry. This after they knew I manually deleted all instances of Roxio from the registry.

 

Argh!

 

 

 

 

 

 

 

 

 

 

See if this works for you http://kb.roxio.com/search.aspx?URL=/conte...050&PARAMS=

 

[Jim_Hardin]

Roxio's SP3 is the only fix for this…

 

Try it again – let us know what happens.

 

[CGC]

My quandary still exists. Any more ideas out there short of starting from scratch with a fresh install of Windows XP?

 

Any help would be appreciated.

 

 

CGC

[CGC]

Hi Jim,

 

Not unwilling at all, just no longer have the patience. Really, after all these years should not Roxio be more user friendly and feature rich? My perception is that they are going backward in that regard. Had customer service ever answered my pre-purchase questions, I would not have taken the plunge and not be in the mess I am in now. I am afraid I just don't have the patience anymore for trying to get 2009 to work only to be without features I have come to rely on so much.

 

I assume I will have to go through this procedure just to get EMC7 back up. I will be lost if I can't get it running again. I can't get by the rejection of the CD Key. That makes no sense to me. I have the original jacket in front of me with the stickers that have the key and the TSID and I confirmed the Key on the registered products web site.

 

I don't remember but I believe the upgrade to 7.5 was something I downloaded. Does that sound correct? Can that still be had?

 

 

 

Thanks,

 

Chris

 

 

 

 

 

You need to do the Clean Install and I don't understand why you are unwilling…

 

[CGC]

Hi,

 

I tried to run SP3 installation again and it immediately told me I was already running the latest version: 1.1.110 SP3.

 

What might I try next?

 

 

 

Roxio's SP3 is the only fix for this…

 

Try it again – let us know what happens.

 

[Jim_Hardin]

Hi,

 

I tried to run SP3 installation again and it immediately told me I was already running the latest version: 1.1.110 SP3.

 

What might I try next?

That is what I was hoping it would say - confirms you had the SP3 installed.

 

If it were my PC, I would not hesitate to run the Clean Install from the pinned post at the top of this forum!

[CGC]

Hi,

 

Thanks, I deleted all cookies in both IE and Firefox to no avail.

 

I am leaning, as did Roxio support while I had them, to an entry in the registry that is holding up the installation. Is there a document available that lists all the registry entries created by both EMC7 and Creator 2009 available? Maybe then I could manually find the culprit.

 

 

 

 

 

 

Roxio uses IE cookies for registration. Open Internet Explorer and delete all your cookies. That's the easy way. if you don't want to delete them all, go to this folder and delete only those with Roxio or Sonic in the file name:

C:\Documents and Settings\<username>\Cookies

 

[CGC]

Hi Jim,

 

I really appreciate your time and help but while waiting I just tried to convert a new Audio CD to MP3 and have not been able to find how to do it. I also noted that the best VBR I am offered is 256. To convert a CD in EMC7 was a piece of cake.

 

Now, to hopefully get to the point that the whole suite loads and works properly, I am required to jump through way too many hoops. There was a time when I would become determined and do so, but not anymore.

 

After all these years, and at such a cost, one would think that Roxio would have improved its product, from ease of installation to use. This is not the case and I am done doing business with them. No Drag to Disc. No Disc Copy. I have started the return process and agreed to the terms of the destruction letter.

 

My only concern now is whether or not I can get this very deficient software completely removed and EMC7 installed again.

 

If you have any advice or tips to accomplish this, I would appreciate it but Jim, I am not going to waste any more of your time trying to get something to work that I know I will not at all be happy with. Thanks again for your patience.

 

Chris

 

 

 

 

 

That is what I was hoping it would say - confirms you had the SP3 installed.

 

If it were my PC, I would not hesitate to run the Clean Install from the pinned post at the top of this forum!

 

[CGC]

Do these registry keys appear to belong to Roxio?

 

HKEY_CLASSES_ROOT\AppID\RoxSKUAboutDlg.DLL

HKEY_CLASSES_ROOT\AppID\RxAET.DLL

HKEY_CLASSES_ROOT\AppID\RxMediaShow.DLL

HKEY_CLASSES_ROOT\AppID\RxPathsResolver3.DLL

RoxSKUAboutDlg.RoxSKUDetailInfoPane.1

RoxSKUAboutDlg.RoxSKUDetailInfoPane

[CGC]

Well, I have done everything outlined in the clean install process and rolled back IE7 and my CD Key is STILL rejected.

 

Any ideas?

 

 

 

 

 

 

 

 

Hi Jim,

 

Not unwilling at all, just no longer have the patience. Really, after all these years should not Roxio be more user friendly and feature rich? My perception is that they are going backward in that regard. Had customer service ever answered my pre-purchase questions, I would not have taken the plunge and not be in the mess I am in now. I am afraid I just don't have the patience anymore for trying to get 2009 to work only to be without features I have come to rely on so much.

 

I assume I will have to go through this procedure just to get EMC7 back up. I will be lost if I can't get it running again. I can't get by the rejection of the CD Key. That makes no sense to me. I have the original jacket in front of me with the stickers that have the key and the TSID and I confirmed the Key on the registered products web site.

 

I don't remember but I believe the upgrade to 7.5 was something I downloaded. Does that sound correct? Can that still be had?

 

 

 

Thanks,

 

Chris

 

[CGC]

Hi,

 

I was able to successfully install EMC7 on a different XP machine, at least it immediately accepted the CD Key. I stopped the installation at that point. It told me that the problem is isolated to this machine. I am not prepared to install a different hard drive yet.

 

I was hoping Roxio would offer an applet that sought out any related registry entry and deleted it. A complete uninstall program of sorts but I guess they do not.

 

I will try to manually search the registry and remove anything I find that is remotely associated with Roxio and hope that does it. There is something blocking the acceptance of the CD Key and it is no doubt minor. Finding it is the challenge.

 

If you know of anything that might interfere with the Key, I would appreciate suggestions.

 

Thanks

 

 

 

IE7 has nothing to do with Creator 2009…

 

Assuming you did not mistype the Key, I don't think I have heard of that problem with Creator 2009.

 

You seem to be one of those unlucky few that nothing goes right for

 

At this point I would suggest that you need to phone Tech Support and work through this on a 1 to 1 basis.

 

If it were mine I would put in a new HD and install the OS then Roxio. It is surprising how many gremlins find their way into a PC over time.

 

[CGC]

Hi,

 

Well, maybe I will bother you once more. I uninstalled 2009, rebooted and now I am trying to re-install EMC7. I have all my original packaging but it will not except the CD Key. I am guessing somewhere in the registry something is preventing the key from being accepted. Would you be able to advise what might be causing this?

 

I can't believe with the purchase of 2009 that I am now left dead in the water. Thanks for any help you may be able to offer.

 

Chris

 

 

 

 

Hi Jim,

 

I really appreciate your time and help but while waiting I just tried to convert a new Audio CD to MP3 and have not been able to find how to do it. I also noted that the best VBR I am offered is 256. To convert a CD in EMC7 was a piece of cake.

 

Now, to hopefully get to the point that the whole suite loads and works properly, I am required to jump through way too many hoops. There was a time when I would become determined and do so, but not anymore.

 

After all these years, and at such a cost, one would think that Roxio would have improved its product, from ease of installation to use. This is not the case and I am done doing business with them. No Drag to Disc. No Disc Copy. I have started the return process and agreed to the terms of the destruction letter.

 

My only concern now is whether or not I can get this very deficient software completely removed and EMC7 installed again.

 

If you have any advice or tips to accomplish this, I would appreciate it but Jim, I am not going to waste any more of your time trying to get something to work that I know I will not at all be happy with. Thanks again for your patience.

 

Chris

 

[Larry]

Which of the "Clean Install" process did you follow earlier? If only the one for Creator 2009, then that may be why there are some v7 remnants on your pc still as they are not exactly the same.

 

You might want to review the steps in the v7 one to see if there are registry or folders that haven't been cleaned out yet based on those instructions before you go through the entire registry.

 

*** CLEAN INSTALL LINKS ****

v 7.5, 8, 9, 10

XP: http://kb.roxio.com/content/kb/Creator/000086CR

 

Creator 2009

XP: http://kb.roxio.com/content//kb/Creator/000206CR

 

 

You may also want to consider using a registry cleaner, rather than doing it manually. I use one called CCleaner that I've had good luck with.

[CGC]

Hi,

 

I really appreciate the help. I have just spent the last couple of hours manually removing any and every reference to Creator2009; Creator7; Roxio and Sonic from my registry. There is nothing left and it still rejected the Key. This is nuts.

 

I followed both Clean Install procedures prior to this last waste of time.

 

I have never had such a problem. Everything in startup (msconfig) is disabled as is the virus protection. Yet, I am missing something.

 

I dread the thought of calling Roxio but that may be all I have left. If a number can be found.

 

 

 

 

 

Which of the "Clean Install" process did you follow earlier? If only the one for Creator 2009, then that may be why there are some v7 remnants on your pc still as they are not exactly the same.

 

You might want to review the steps in the v7 one to see if there are registry or folders that haven't been cleaned out yet based on those instructions before you go through the entire registry.

 

*** CLEAN INSTALL LINKS ****

v 7.5, 8, 9, 10

XP: http://kb.roxio.com/content/kb/Creator/000086CR

 

Creator 2009

XP: http://kb.roxio.com/content//kb/Creator/000206CR

 

 

You may also want to consider using a registry cleaner, rather than doing it manually. I use one called CCleaner that I've had good luck with.

 

[ggrussell]

Roxio uses IE cookies for registration. Open Internet Explorer and delete all your cookies. That's the easy way. if you don't want to delete them all, go to this folder and delete only those with Roxio or Sonic in the file name:

C:\Documents and Settings\<username>\Cookies

[Larry]

Hi,

 

I really appreciate the help. I have just spent the last couple of hours manually removing any and every reference to Creator2009; Creator7; Roxio and Sonic from my registry. There is nothing left and it still rejected the Key. This is nuts.

 

I followed both Clean Install procedures prior to this last waste of time.

 

I have never had such a problem. Everything in startup (msconfig) is disabled as is the virus protection. Yet, I am missing something.

 

I dread the thought of calling Roxio but that may be all I have left. If a number can be found.

 

They do have numbers on their Support and Contact Pages (like here for example). I don;t know tho if it will do any good to call, since v7 is no longer a supported version.

 

It sounds to me like there is still something in the registry or on your pc that's causing it. If it was me, I'd try that free utility I mentioned (CCleaner) to clean up your pc and see if that helps.

[CGC]

I use CCleaner too. Just downloaded the latest version and ran it...no difference. I see they do not support this version. I have submitted two written requests for help on their site but they have not responded.

 

 

 

 

They do have numbers on their Support and Contact Pages (like here for example). I don;t know tho if it will do any good to call, since v7 is no longer a supported version.

 

It sounds to me like there is still something in the registry or on your pc that's causing it. If it was me, I'd try that free utility I mentioned (CCleaner) to clean up your pc and see if that helps.

 

[Jim_Hardin]

IE7 has nothing to do with Creator 2009…

 

Assuming you did not mistype the Key, I don't think I have heard of that problem with Creator 2009.

 

You seem to be one of those unlucky few that nothing goes right for

 

At this point I would suggest that you need to phone Tech Support and work through this on a 1 to 1 basis.

 

If it were mine I would put in a new HD and install the OS then Roxio. It is surprising how many gremlins find their way into a PC over time.

 

[ogdens]

Hi,

 

I really appreciate the help. I have just spent the last couple of hours manually removing any and every reference to Creator2009; Creator7; Roxio and Sonic from my registry. There is nothing left and it still rejected the Key. This is nuts.

 

I followed both Clean Install procedures prior to this last waste of time.

 

I have never had such a problem. Everything in startup (msconfig) is disabled as is the virus protection. Yet, I am missing something.

 

I dread the thought of calling Roxio but that may be all I have left. If a number can be found.

 

See if this works for you http://kb.roxio.com/search.aspx?URL=/conte...050&PARAMS=

 

 

 

[Jim_Hardin]

That would be applying Roxio's SP3 – pinned post at the top of this page.

 

Drag to Disc was dumped 2 versions ago and never missed…

 

Disc Copy is in the Home app – an extremely simplified version of it.

 

VCC will do most of the work but we all miss Disc Copier.

 

[Jim_Hardin]

You need to do the Clean Install and I don't understand why you are unwilling…