Runtime Error And Hanging

[mikerea2009]

I have installed Creator 2009 and had the following problems.

 

On creating a new project in My DVD i get the following two messages before being returned to the main screen;

 

runtime error - program files\roxio creator 2009\ videoUI 11\VideoWave 11.exe - abnormal program termination

runtime error - program files\roxio creator 2009\R6026 - pure virtual function call

 

On trying to 'Add New Movie' in DVD express the program hangs. If I drag and drop the movie file onto the worksapce it seems to work, however if I then hit 'edit in MyDVD' I get the above runtime error messages

 

So far I've done a clean install and loaded SP3 as per the info on these boards.

 

My OS is Windows XP Professional with Service Pack 2 and PC has a Intel Core 2 Quad CPU.

 

Any advice gratefully received

[Jim_Hardin]

See the pinned post at the top of the page about Program Problems…

[mikerea2009]

See the pinned post at the top of the page about Program Problems…

 

Thanks for responding. Not sure if I've missed something but as mentioned in my post I've done a clean install (as per the pinned 'Problems? - Clean Install' item at the top of the page). Is there another pinned item about problems that I've missed?

 

Thanks

[Jim_Hardin]

If a program throws that error, the program is broken.

 

The only thing that can fix a broken program is to be reinstalled.

 

The Clean Install is to ensure anything that might conflict from the previous install is cleared away.

 

Of course all of this is based strictly on what you tell us. If you are holding something back, this might be a good time to mention it.

 

[mikerea2009]

If a program throws that error, the program is broken.

 

The only thing that can fix a broken program is to be reinstalled.

 

The Clean Install is to ensure anything that might conflict from the previous install is cleared away.

 

Of course all of this is based strictly on what you tell us. If you are holding something back, this might be a good time to mention it.

 

OK guess it's the 30 day money back then. Have installed once, clean installed twice and not aware i'm holding anything back! Was just trying to get help from more experienced users.

 

I am aware of what the clean install does (i actually bothered to read the forum and links before asking for help as I know its annoying when people can't be bothered) so if the answer is that it's broke i'll have to find a programme that works!

 

Thanks anyway I think.

[Jim_Hardin]

Good luck!

[sknis]

OK guess it's the 30 day money back then. Have installed once, clean installed twice and not aware i'm holding anything back! Was just trying to get help from more experienced users.

 

I am aware of what the clean install does (i actually bothered to read the forum and links before asking for help as I know its annoying when people can't be bothered) so if the answer is that it's broke i'll have to find a programme that works!

 

Thanks anyway I think.

 

Are you installing to your "C" drive. Does it have the required free space? Has it been defragged just before installation? Have you checked for malware? Did you have your anti-virus off during installation? Off, not just paused? Are you running a registry cleaner?

 

If you ansewr those questions, perhaps I'll understand.