Installed Update Won't Work

[atdavisclan]

I purchased the EMC10 suite from COSTCO last year installing it with the DVD in its box.

 

Noticing Roxio had a newer EMC10 version update online, I downloaded the file to my desktop (file name RoxioEasyMediaCreator10.1_FA80AA50R13it)

 

I then performed a clean uninstall per Roxio online instructions and also using pinned instructions from this forum recommending I make sure all Roxio/Sonic services were also stopped. Then I installed the updated version I had saved to my desktop.

 

Now I can't open EMC at all. I checked the properties and found the Roxio Central36 application file installed in C:Program Files/Common Files/Roxio Shared/10.0/Roxio Central36/. I tried to run it as administrator directly from there and still had no success.

 

The Roxio folder under C:Programs only has four folders (BackOnTrack, Certificates, CinePlayer, & Filters.

 

Can anyone help me with this? Is the application in the wrong folder? I wasn't given an option when installing to save to any folder, it just installed into what I assumed was the correct place.

 

Would appreciate any helps

 

I have a Dell Dimension 521 with Vista home premium SP1 operating system and AMD Athlon 64 X 2 dual Core Processor 3800+.

[atdavisclan]

I followed all of the directions on this site as well as advice from the support center provided in response to a ticket I submitted with no success.

 

1. Performed a clean uninstall of Roxio & Sonic per instructions from this site.

2. Restarted computer.

3. Disabled all startup programs.

4. Disabled all non-microsoft services.

5. Restarted computer

6. Redownloaded and reinstalled EMC10 suite update.

 

I still cannot start Roxio EMC10 suite. It shows up in my Start-All-Programs "Roxio Easy Media Creator 10" folder (along with Cineplayer & Backontrack Home).

 

However, when I try to run the EMC10 program as administrator, I'm asked "If you started this program continue? Roxio Sonic". After I say continue, nothing happens, the program doesn't open.

 

I looked at the properties of the shortcut, found where the actual file was locate ("C:\Program Files\Common Files\Roxio Shared\10.0\Roxio Central36\Main\Roxio_Central36.exe") snd tried to run it from there and still had no success.

 

My past experience with EMC has been positive once I can open the program, but I can't seem to get there. Please advise on what else I might be able do in order to open and use EMC10.

 

I have a Dell Dimensions C521 computer running Windows Vista Home Premium SP1 with all current updates. I also have Verizon's Internet Security (which I disabled prior to downloading & installing EMC10 Update). Also, I did not download nor install EMC10 content as many have cautioned against doing so.

 

Thank you in advance for any help.

 

ATDavis

 

[Jim_Hardin]

I thought you had to have the existing version (10.0) installed on your PC in order to install the 10.1 Update???

 

If that is true, it would be impossible to do a Clean Install as instructed…

 

Best suggestion would be to actually print out the Clean Install (Here) and follow it line by line. Then install your 10.0 and see what happens.

 

[gi7omy]

10.1 isn't newer per se - it had a fix for a very specific problem that only affected some machines - there was no additional functionality in it

[atdavisclan]

Finally with the help of Roxio and Microsoft I was able to resolve the problem. After following the directions below I reinstalled Roxio EMC10 Suite into the new user profile I created and now it works great.

 

ATD

Here is what Roxio suggested:

 

This issue may be caused by a permission problem with your Windows Vista account.

Try opening the program under a new Windows Vista account with Administrator priviledges.

 

The exact steps for creating a new user account in Vista are outlined below:

 

Click Start and click Control Panel.

Click User Accounts and Family Safety.

Under User Accounts, click Add or remove user accounts.

Click Create a new account.

Type in the account name. Select the account type: Standard or Administrator.

Click Create Account.

Select the account you just created. Click Create a password.

Type in a password for the user account and an option password hint.

Click Create password.

You will now be able to log on to the computer using the account name and password you specified

 

 

Microsoft improved upon this suggestion by telling me specifically how to fix a corrupted user file:

 

If you tried to log on to Windows and received an error message telling you that your user profile might be corrupted, you can try to repair it. You will need to create a new profile, and then copy the files from the existing profile to the new one.

 

To create a new user profile

To create a new profile, you must first create a new user account. When the account is created, a profile will also be created.

 

1. Open User Accounts by clicking the Start button , clicking Control Panel, clicking User Accounts and Family Safety (or clicking User Accounts, if you are connected to a network domain), and then clicking User Accounts.

2. Click Manage another account. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

3. Click Create a new account.

4. Type the name you want to give the user account, click an account type, and then click Create Account.

 

To copy files to the new user profile

After you create the profile, you can copy the files from the existing profile. You must have at least three user accounts on the computer to complete these steps, including the new account you just created.

 

1. Log on as a user other than the new user you just created or the user that you want to copy files from.

2. Open Documents by clicking the Start button , and then clicking Documents.

3. Click the Tools menu, and then click Folder Options.

If you don't see the Tools menu, press ALT.

4. Click the View tab, click Show hidden files and folders, clear the Hide protected operating system files check box, and then click OK.

5. Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed, and Old_Username is the name of the profile you want to copy files from.

6. Select all of the files and folders in this folder, except the following files:

 

• Ntuser.dat

 

• Ntuser.dat.log

 

• Ntuser.ini

 

 

7. Click the Edit menu, and then click Copy.

If you don't see the Edit menu, press ALT.

8. Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed, and New_Username is the name of the new user profile you created.

9. Click the Edit menu, and then click Paste.

If you don't see the Edit menu, press ALT.

10. Log off, and then log back on as the new user.

If you have e-mail messages in an e-mail program, such as Windows Mail, you must import your e-mail messages and addresses to the new user profile before you delete the old profile. If everything is working properly, you can delete the old profile.