Wonderful Roxio Product

[Sam SHnne]

I have tried, tried, and tried to install Creator 2009. This is ridiculous something should be done.

 

First of all, I had to remove my Framework version to replace it with an OLDER version? Why? Then windows tells me I need to update it? Instead of making us rollback our computers, why doesn't roxio do something to correct the problem with their install software?

 

Regardless, Roxio is still unable to resolve my issue, so I am asking other users for help.

 

I keep getting the error.. unable to perform setup, please install at a later time, "your system has not been modified"

 

I have looked at the knowledge base article, and it says to rename dsetup.dll to old. So now I am renaming drivers? Whats wrong with the ones I have? Either way, the driver is not found on my machine, and nothing else seems to work. I have shown hidden files, searched for the exact file name, and it cant be found. dsetup.dll on XP home edition.

 

 

Overall I am not pleased at all that Roxio is asking me to uninstall updated components or rename system drivers. I have also done a clean install atleast 3 times, and deleted files and even had to delete things from my registry.

 

 

This is the worst install I have ever witnessed in the history of computers, and can't believe I have to take such extreme chances just to get a multi media software suite to install.

 

removing updates, renaming drivers, and going through registry are all procedures I hoped to never had to do. its too bad I bought this crap software from best buy and cant return it now.

 

so if anyone could give some advice.

 

 

I have turned off all anti virus and my firewall, I have even tried a new user profile. I still get the same exact error message.. blah blah blah your system has not been modified.

[ggrussell]

Creator 2009 installs the Framework that it NEEDS. Unfortunately since Creator 2009 was released, Microsoft has released an update that deletes a file that Roxio install needs! SO how can that be Roxio's fault? Most people assume there is nothing wrong with their machines 'if it runs', but that's not usually the case. Sounds like you need to reinstall WinXP and reinstall all your applications.

[sknis]

I understand that you are upset.

 

You are bit-hing to the wrong people. We are not Roxio; just users that have been able to install Roxio programs from early versions to the present one (I started with V7). We don't write the programs nor are we privy to any discussion about the design of the program or the installation procedure.

 

Do a clean install and if that doesn't work, perhaps you can sell it on e-bay or give it to some worthy cause.

 

[Sam SHnne]

Give it a rest, Funk5000!

 

Give what a rest? Hoping that Roxio will resolve this issue? Or hoping that one of the Gurus here will have an educated answer?

 

I have given up. I will now return this product and purchase nero. I'm sure thousands of others have already done so.

[grandpabruce]

Give what a rest? Hoping that Roxio will resolve this issue? Or hoping that one of the Gurus here will have an educated answer?

 

I have given up. I will now return this product and purchase nero. I'm sure thousands of others have already done so.

 

Sam, errrr, Funk, don't let the door......

[ggrussell]

Yes, Service Pak 3.

[Sam SHnne]

Yes, Service Pak 3.

 

How do you expect someone to install Service pack 3 to correct an install issue? Do you think before you type?

 

Creator 2009 installs the Framework that it NEEDS. Unfortunately since Creator 2009 was released, Microsoft has released an update that deletes a file that Roxio install needs! SO how can that be Roxio's fault? Most people assume there is nothing wrong with their machines 'if it runs', but that's not usually the case. Sounds like you need to reinstall WinXP and reinstall all your applications.

 

 

So does this mean everyone who does their updates is going to have the same problem I am?

 

It is Roxio's fault. They are putting out a disk that doesnt install on an updated computer. Then you tell me I may need to reformat my OS? I hope you didnt work your way up to guru by posting that suggestion to everyone.

 

The problem was partially my fault, and also on Roxio once again.

 

I don't have XP home, its actually 64bit. and I found the dsetup.dll under my 64bit system folder, NOT system32 as Roxio only suggestion.

 

http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en

 

That is the only suggestion on their website and found on this forum. Does Creator 2009 really work on 64 bit or just not supported? Either way, I got it installed. When I try to run the desktop icon, it came up with an error. So I tried to run the individual applications, those worked.

 

I then had to come back to this lovely website and search for more clues. After updating to Creator 2009 service pack manually.. (since the automatic updates only work if you get the desktop icon to work) my program then loaded and seems to work fine.

 

 

 

so after doing about a 3-10 step process, the average UPDATED computer should be able to run Creator 2009. Good luck.

[grandpabruce]

How do you expect someone to install Service pack 3 to correct an install issue? Do you think before you type?

 

 

 

 

So does this mean everyone who does their updates is going to have the same problem I am?

 

It is Roxio's fault. They are putting out a disk that doesnt install on an updated computer. Then you tell me I may need to reformat my OS? I hope you didnt work your way up to guru by posting that suggestion to everyone.

 

The problem was partially my fault, and also on Roxio once again.

 

I don't have XP home, its actually 64bit. and I found the dsetup.dll under my 64bit system folder, NOT system32 as Roxio only suggestion.

 

http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en

 

That is the only suggestion on their website and found on this forum. Does Creator 2009 really work on 64 bit or just not supported? Either way, I got it installed. When I try to run the desktop icon, it came up with an error. So I tried to run the individual applications, those worked.

 

I then had to come back to this lovely website and search for more clues. After updating to Creator 2009 service pack manually.. (since the automatic updates only work if you get the desktop icon to work) my program then loaded and seems to work fine.

 

 

 

so after doing about a 3-10 step process, the average UPDATED computer should be able to run Creator 2009. Good luck.

 

 

Give it a rest, Funk5000!