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uninstalling error 1316


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I am using XP with SP2. Recently when I tried to copy and paste anything or move from folder to folder, an install window would open up and ask for an(easy creator) file. I had to click it closed several times before it would disappear then the (copy or move) would go OK. Roxio was installed when I had this computer made, I thought I would buy a new one and uninstall the old one. When I try to uninstall the old one, I get "error 1316 A network error occurred while attempting to read from the file C:\Windows\installer\ECD6.msi" In support, Miss Roxio had me download an uninstaller which I did but it did not help. I tried to write to support but that would not go.

 

Any suggestions on how can I get this off my computer so I can do an install of the new one?

 

Regards, Syl

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I am using XP with SP2. Recently when I tried to copy and paste anything or move from folder to folder, an install window would open up and ask for an(easy creator) file. I had to click it closed several times before it would disappear then the (copy or move) would go OK. Roxio was installed when I had this computer made, I thought I would buy a new one and uninstall the old one. When I try to uninstall the old one, I get "error 1316 A network error occurred while attempting to read from the file C:\Windows\installer\ECD6.msi" In support, Miss Roxio had me download an uninstaller which I did but it did not help. I tried to write to support but that would not go.

 

Any suggestions on how can I get this off my computer so I can do an install of the new one?

 

Regards, Syl

 

Go into your add/remove programs and remove Roxio.......

then use this Roxio utility called Roxizap that you can use to remove all remnants of Roxio/Adaptec software for you.

You can get roxizap here: http://tools.roxio.com/support/tools/roxizap.exe

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Go into your add/remove programs and remove Roxio.......

then use this Roxio utility called Roxizap that you can use to remove all remnants of Roxio/Adaptec software for you.

You can get roxizap here: http://tools.roxio.com/support/tools/roxizap.exe

 

Thank you for your speedy response!! When I try to uninstall my Easy CD & DVD Creator 6 I get "ERROR 1316. A network error occurred while attempting to read from the file C:\windows\installer\ECDC6.msi" I downloaded the roxio.zip file and ran that. After it completed it said to reboot. The computer would not reboot on its own so I halted it manually and restarted. I ran the control panel remove again with the same results.

 

Regards,

 

Syl

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Thank you for your speedy response!! When I try to uninstall my Easy CD & DVD Creator 6 I get "ERROR 1316. A network error occurred while attempting to read from the file C:\windows\installer\ECDC6.msi" I downloaded the roxio.zip file and ran that. After it completed it said to reboot. The computer would not reboot on its own so I halted it manually and restarted. I ran the control panel remove again with the same results.

 

Regards,

 

Syl

Have you looked at this:

http://kb.roxio.com/content/kb/EEZ000068

 

Basicly, take the icon out of the tray, so you no longer have the program actively running.

 

Then try what Ogdens said.

 

Lynn

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Have you looked at this:

http://kb.roxio.com/content/kb/EEZ000068

 

Basicly, take the icon out of the tray, so you no longer have the program actively running.

 

Then try what Ogdens said.

 

Lynn

 

Hi Lynn,

I do not have an icon in my systray.

What started all this and even prompted me to buy a newer version of ECDC6 is that when I would copy/paste or drag a file or picture to a new location, the ECDC6 install menu would open and ask for the file ECDC6.msi. The new program has that file but it spins very loudly in the D drive and will not accept it. After I keep clicking the X to close many times, it gives up. does not come back and the file copy etc is performed. I thought to buy a new edition (uninstall the old and install the new) would stop this problem. BTW, Creator still does work.

 

Any other suggestions?

All help is appreciated :)

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Hi Lynn,

I do not have an icon in my systray.

What started all this and even prompted me to buy a newer version of ECDC6 is that when I would copy/paste or drag a file or picture to a new location, the ECDC6 install menu would open and ask for the file ECDC6.msi. The new program has that file but it spins very loudly in the D drive and will not accept it. After I keep clicking the X to close many times, it gives up. does not come back and the file copy etc is performed. I thought to buy a new edition (uninstall the old and install the new) would stop this problem. BTW, Creator still does work.

 

Any other suggestions?

All help is appreciated :)

 

Er ... did you make the mistake of formatting the disc?

 

Lynn

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Hello,

 

It seems you have a tangle with your installer configuration for ECDC6. This happens if things are done out of order, or sometimes (it seems) if you hold your mouth the wrong way while looking at it.

 

May I suggest you go to the Microsoft site and read the page on the Windows Installer cleanup utility. The idea will be to use the utility to completely remove the ECDC6 installation configuration. After that is done you will have a clean system to install the program suite you want.

 

The page you want on Microsoft's site is here. (click on this link)

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Hello,

 

It seems you have a tangle with your installer configuration for ECDC6. This happens if things are done out of order, or sometimes (it seems) if you hold your mouth the wrong way while looking at it.

 

May I suggest you go to the Microsoft site and read the page on the Windows Installer cleanup utility. The idea will be to use the utility to completely remove the ECDC6 installation configuration. After that is done you will have a clean system to install the program suite you want.

 

The page you want on Microsoft's site is here. (click on this link)

 

Thank you! Thank you! That worked like a charm. My new CD is installed and I assume working. The program opens etc. I have not burned anything yet but have no doublts that it will work fine.

 

Thanks to all who took the time to help.

 

Warm regards, Syl

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Thank you! Thank you! That worked like a charm. My new CD is installed and I assume working. The program opens etc. I have not burned anything yet but have no doublts that it will work fine.

 

Thanks to all who took the time to help.

 

Warm regards, Syl

And my thanks, yet again, to Brendon.

 

Lynn

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And my thanks, yet again, to Brendon.

 

Lynn

 

I burned some CDs this morning and all worked well. My new problem is that the Roxio player has replaced my Windows media player. I would like to get it back. I know how to change preferences in Netscape but Internet explorer is the one which has changed. Can you advise how to get Windows Media player back in my IE?

 

Syl

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I burned some CDs this morning and all worked well. My new problem is that the Roxio player has replaced my Windows media player. I would like to get it back. I know how to change preferences in Netscape but Internet explorer is the one which has changed. Can you advise how to get Windows Media player back in my IE?

 

Syl

Hello Syl,

 

When a program is installed it is common to set the 'file associations' in your registry so that when you click on particular types of file then a particular program is automatically run. It sounds as if the Roxio suite has grabbed some file associations which were previously 'owned' by another program.

 

Tell me please, what are you "playing" [CDs, MP3, WAV files . . .]? What program now runs and what previously was run when you played these?

 

If I can work out how things were, we should be able to show you how to change them back.

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Hello Syl,

 

When a program is installed it is common to set the 'file associations' in your registry so that when you click on particular types of file then a particular program is automatically run. It sounds as if the Roxio suite has grabbed some file associations which were previously 'owned' by another program.

 

Tell me please, what are you "playing" [CDs, MP3, WAV files . . .]? What program now runs and what previously was run when you played these?

 

If I can work out how things were, we should be able to show you how to change them back.

 

 

I am playing MP3 and in IE, Roxio has taken over. I have gotten used to it now and it is not bad.. just different. I can still use Media Player in Netscape so can get by with that. Because so many sites "make" us use IE to utilize what is there, I have it as default. If you are able to give instructions how to make media player my application of choice for IE (as it used to be), I would appreciate the knowledge.

 

Regards,

 

Sylvia

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Hi Syl,

 

Okay, you're using XP and you want to make Media Player the default player for your MP3 files once more.

 

Try this:

-open My Computer

-go to the top bar, TOOLS / FOLDER OPTIONS / FILE TYPES

-hit M once and then downarrow until you get to MP3. Bottom half of the box should show "Details for 'MP3' extension, and show that these files open with a Roxio program now.

-Click on "Change. . ." and select Windows Media Player in the "Open With" box which appears.

-click on OK, and then close the Folder Options box, which should now be showing that MP3s open with Windows Media Player

-close My Computer, and try it out.

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Hi Syl,

 

Okay, you're using XP and you want to make Media Player the default player for your MP3 files once more.

 

Try this:

-open My Computer

-go to the top bar, TOOLS / FOLDER OPTIONS / FILE TYPES

-hit M once and then downarrow until you get to MP3. Bottom half of the box should show "Details for 'MP3' extension, and show that these files open with a Roxio program now.

-Click on "Change. . ." and select Windows Media Player in the "Open With" box which appears.

-click on OK, and then close the Folder Options box, which should now be showing that MP3s open with Windows Media Player

-close My Computer, and try it out.

 

You came through for me again. Many Thanks!

Syl

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