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Clean Install Still Fails With "must Install Emc 10"


recsu
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The first software I tried to install on this system some months ago was creator 2009. While many attempts followed I was never successful. I have tried several times now to install following the "Clean Install Instructions for Creator 2009 on WIndows Vista" with always the same result. I even tried the answers for other problems such as copying media to the hard drive. The 2009ContentDiskError_HotFix says I have a clean install (after install failure and rollback).

 

The only thing I have noticed is that there are 5 Roxio-related services visible after the cleaning is complete from task manager:

 

Roxio UPnP Renderer 11

Roxio Upnp Server 11

RoxLiveShare11

RoxMediaDB11

RoxWatch11

 

The system is an HP a6500f running Vista Home Premium 6.0.6001 Service Pack 1 Build 6001. The media shows P/N 150315-00UN and WM833A1794

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The first software I tried to install on this system some months ago was creator 2009. While many attempts followed I was never successful. I have tried several times now to install following the "Clean Install Instructions for Creator 2009 on WIndows Vista" with always the same result. I even tried the answers for other problems such as copying media to the hard drive. The 2009ContentDiskError_HotFix says I have a clean install (after install failure and rollback).

 

The only thing I have noticed is that there are 5 Roxio-related services visible after the cleaning is complete from task manager:

 

Roxio UPnP Renderer 11

Roxio Upnp Server 11

RoxLiveShare11

RoxMediaDB11

RoxWatch11

 

The system is an HP a6500f running Vista Home Premium 6.0.6001 Service Pack 1 Build 6001. The media shows P/N 150315-00UN and WM833A1794

 

Read this (link).

 

Did you do the clean install which wipes out anything from Roxio or Sonic on your computer? If so, you are not following the instructions, make sure you are doing step 1 first.

Edited by sknis
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I have. Perhaps I was too terse. When I run the 2009ContentDiskError_HotFix utility that is found at the link you provided it issues the message:

 

 

 

I have. Perhaps I was too terse. When I run the 2009ContentDiskError_HotFix utility that is found at the link you provided it issues the message:

 

This is a valid Installation. There is no need to clean up!

 

And yet I assure you that this is not a valid installation. The programs are rolled back and nothing shows in the start lists.

Edited by recsu
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OK, I felt like I owed it to sknis (thanks for that quick response) to double check myself and went through one more clean install. I attempted to follow the instructions to the letter and confirmed that the HotFix and clean install instructions did nothing for me.

 

Being an anal engineer type I did notice one more thing. The clean install instructions mention that one of the programs to be removed via the Windows Installer Cleanup Utility was SmartSound and yet the SmartSound directories and registry entries were not mentioned in the remaining instructions.

 

I repeated the clean install instructions but this time I also removed the directories:

 

Program Files (x86)/SmartSound Software

ProgramData/SmartSound Software Inc

 

I also removed the entry from HKEY_LOCAL_MACHINE/Wow6432Node:

 

SmartSound Software

 

Feeling quite clever, I rebooted (long shutdown time) and attempted to reinstall from the disk-based copy only to hit the "You must install..." error. After this everything rolled back yet again. The HotFix utility still says I have a clean installation and the install has rollbacked to the point where I have nothing on the system.

 

I guess my question is how to fail in a way that leaves content for the HotFix to patch?

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For the record I have been trading messages with Roxio support. A few responses offered up some new tricks, copying media to hard drive, installing from a newly created user, shutting off Windows Defender... So far nothing has worked. I have noticed that the "clean install" instructions seem to ignore some of the SmartSound content, but I do not know if that was intentional. I will probably try yet again with all traces of SmartSound removed...

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