No Disk Drive Detected

[airoman]

i have roxio easy media creator 10 lj and it came installed with my laptop. i wanted to bur a cd today and at the bottom it said no disk drive detected. i have been trying to fix this for like 2 hours and have had no luck. i really need to get this working any help will be appretciated. thanks.

[Beerman]

Check out this kb article

[airoman]

The magic bullet for 'no drive detected' is to download v10.1.

 

it asks me for a key and i dont have a key because when i got my laptop roxio easy media creator was already installed and my disk drive isnt detected so i need help.

[airoman]

Check out this kb article

 

I tried that it dosent work. that is about all i have tried i downloaded 10.1 but i have no key because i got roxio with my laptop already installed.

[grandpabruce]

I tried that it dosent work. that is about all i have tried i downloaded 10.1 but i have no key because i got roxio with my laptop already installed.

 

The downloads are only for the retail version of the suite, which you don't have.

 

Try going to Device Manager and uninstalling your optical drive. Reboot, and Windows will find it again. See if that works.

[airoman]

The downloads are only for the retail version of the suite, which you don't have.

 

Try going to Device Manager and uninstalling your optical drive. Reboot, and Windows will find it again. See if that works.

 

i have windows vista and want to know if i uninstall it how can i install it back?

[Brendon]

If you uninstall your optical drive in Device Manager, Windows will reinstall it properly next time you restart Windows.

[airoman]

If you uninstall your optical drive in Device Manager, Windows will reinstall it properly next time you restart Windows.

 

okay thx i will try that and tell you what happens. thanks.

 

If you uninstall your optical drive in Device Manager, Windows will reinstall it properly next time you restart Windows.

 

is the optical drive the one where you put the cd in? i only have 1 in my laptop.

 

okay so i uninstalled the optical drive and installed it. but it did not work any other thing i can do i really need to get it up and working.

[Brendon]

Okay,

 

You've upgraded your PX engine like Paul suggested, and you've made Windows reinstall your drive, but that "did not work".

 

I think you've exhausted all we can suggest for you. The only further suggestion I can make is that you go back to the company who supplied you with this "Easy Media Creator 10lj". They are responsible as Original Equipment Manufacturers [OEMs] for support of software they bundle, and you should get them to give you that support.

 

Good fortune.

[airoman]

Okay,

 

You've upgraded your PX engine like Paul suggested, and you've made Windows reinstall your drive, but that "did not work".

 

I think you've exhausted all we can suggest for you. The only further suggestion I can make is that you go back to the company who supplied you with this "Easy Media Creator 10lj". They are responsible as Original Equipment Manufacturers [OEMs] for support of software they bundle, and you should get them to give you that support.

 

Good fortune.

 

ill try calling roxio support. if they have a number i will cal them tomorrow i think they are closed now/

[Vampy]

I have had this same problem with Roxio Creator Premier SD 10.2 on my new Dell laptop. I am running a Vista 32 bit os. Dell has done everything from reformatting the harddrive, replacing the optical drive twice, replacing the mother board, installing the patch and even replacing the laptop itself. The replacement laptop still does the exact same thing. I don't know what to do now and they have given up. :-( Any suggestions?

[Larry]

I have had this same problem with Roxio Creator Premier SD 10.2 on my new Dell laptop. I am running a Vista 32 bit os. Dell has done everything from reformatting the harddrive, replacing the optical drive twice, replacing the mother board, installing the patch and even replacing the laptop itself. The replacement laptop still does the exact same thing. I don't know what to do now and they have given up. :-( Any suggestions?

If by "Patch" you mean you've tried the v4 pxengine from the linked KB article in the earlier posts, then try this one. it has worked for some when the newer one doesn't for some reason.

 

**** PX Engine 3.0

http://images.roxio.com/en/support/pxengine3_00_58a.zip

[Vampy]

If by "Patch" you mean you've tried the v4 pxengine from the linked KB article in the earlier posts, then try this one. it has worked for some when the newer one doesn't for some reason.

 

**** PX Engine 3.0

http://images.roxio.com/en/support/pxengine3_00_58a.zip

Yes, that one. Do I need to uninstall the previous patch?

 

Thanks!

Rebecca

[Larry]

Yes, that one. Do I need to uninstall the previous patch?

 

Thanks!

Rebecca

No.

[Vampy]

No.

That did not fix the problem. :-(