Causes My Computer To Hang

[Martynor]

Hello fellow Easy VHS to DVD users or potential users. I'm currently working with Roxio's Chat tech support team because although I've been able to install the software on my Dell PC, when I open the software it freezes up and causes my whole PC to hang. I spent most of my day yesterday 3/24/09 dealing with this with no resolve yet. It is frustrating and disappointing but I'm keeping the faith that tech support can help me resolve this because I'm anxious to convert my old VHS to DVD. I recently sent a copy of my system summary to tech support and hopefully they can determine where the glitch exists. I can sympathize with those that are having problems. I haven't yet experienced the Easy part of this software.

[jonatsonic]

Hello fellow Easy VHS to DVD users or potential users. I'm currently working with Roxio's Chat tech support team because although I've been able to install the software on my Dell PC, when I open the software it freezes up and causes my whole PC to hang. I spent most of my day yesterday 3/24/09 dealing with this with no resolve yet. It is frustrating and disappointing but I'm keeping the faith that tech support can help me resolve this because I'm anxious to convert my old VHS to DVD. I recently sent a copy of my system summary to tech support and hopefully they can determine where the glitch exists. I can sympathize with those that are having problems. I haven't yet experienced the Easy part of this software.

 

Mi Martynor -

 

 

What suggestions has Roxio Support made so far? That would go a long way for others on the board to help you out.

 

Typically, there could be a conflict between Easy VHS to DVD and an existing Roxio app that came on your dell. To resolve this you may have to do a clean install. I know you have already been through some extensive trouble shooting, but it's worth a shot.

 

Since I don't know what software or OS you're running, here is a list of our Clean Install Instructions.

 

If you have any version of Creator *besides* 2009, the Creator 9 and 10 clean install instructions will work fine. If you are looking to clean install Easy VHS to DVD, use the Creator 2009 instructions.

 

However, I would start with the Creator 9 and 10 instructions first as they will give an idea how to perform the process. FYI, there are minor directory changes between the C2009 and Vista versions.

 

If you have further questions, please feel free to respond and include your computer specs (OS, RAM, etc).

 

Thanks,

 

Jon

[Martynor]

Hello Jon,

 

Thank you for the quick response. I do not have a version of Creater installed although I did purchase Roxio Creator 2009 which I have not installed yet. My OS is MS Windows XP Media Center Edition Version 2002. Service Pack 3. My concern about performing a clean install is the following. Instructions in step 3 request that I download the MS Windows Installer Clean Up Utility in order to remove some old Sonic or Roxio applications. One of the Roxio applications that I do have on my PC is Roxio PhotoShow 5 and I absolutely do not wish to remove this program. I purchased this program online and therefore I do not have the ability to reinstall because I do not have a CD version. The program works great and I've been able to create fantastic photoshows and burn them on DVD. The instructions also advise me to delete folders in step 5 and in step 7 I am advised to remove keys from the registry (Roxio & Sonic Folders) which I am uncomfortable doing because again it could affect the function of my Roxio PhotoShow 5 application.

 

I've checked my Add/Remove programs under Control Panel and found that the following Sonic or Roxio products exist in addition to Roxio Easy VHS to DVD: Roxio DLA, Roxio RecordNow Audio, Roxio RecordNow Copy, Roxio RecordNow Data, Roxio Video Capture USB Driver, and Sonic Encoders. I was told that the Nero software can conflict with Roxio products but I do not have Nero software on my PC. I do have a product called CakeWalk Pyro 2004 which is a CD burning software for Audio, Data, and copying. Do I have any other options aside from performing a clean install and if not, how do I keep my Roxio PhotoShow 5 application? Thank you.

 

Martynor

 

Mi Martynor -

 

 

What suggestions has Roxio Support made so far? That would go a long way for others on the board to help you out.

 

Typically, there could be a conflict between Easy VHS to DVD and an existing Roxio app that came on your dell. To resolve this you may have to do a clean install. I know you have already been through some extensive trouble shooting, but it's worth a shot.

 

Since I don't know what software or OS you're running, here is a list of our Clean Install Instructions.

 

If you have any version of Creator *besides* 2009, the Creator 9 and 10 clean install instructions will work fine. If you are looking to clean install Easy VHS to DVD, use the Creator 2009 instructions.

 

However, I would start with the Creator 9 and 10 instructions first as they will give an idea how to perform the process. FYI, there are minor directory changes between the C2009 and Vista versions.

 

If you have further questions, please feel free to respond and include your computer specs (OS, RAM, etc).

 

Thanks,

 

Jon

 

[jonatsonic]

Hi Martynor -

 

You're welcome I'll do my best to keep the responses quick for you as it's shaping up to be a busy day.

 

Let me try to recreate your note:

• You do not have previous versions of Roxio software installed: From what you have described it does sound like you had some Roxio apps presinstalled on your Dell machine (DLA and RecordNow are the clues I'm looking at as Easy VHS to DVD doesn't include those).
• You want to keep PhotoShow 5: Let me look into this.
• The removal process of the registry/MS utility and tinkering in there is a bit freaky and you don't want muck anything up: the clean install process while long, is very effective and safe if followed exactly. However, I understand your hesitation.

 

Question: if we were able to save Photoshow 5, would you be willing to give the clean install a shot?

 

Jon

 

[Martynor]

Yes. If I could save my Roxio PhotoShow 5 application, I would definitely be willing to give the clean install process a shot. I really do want to see this Roxio Easy VHS to DVD product work. Thank you.

 

Martynor

 

Hi Martynor -

 

You're welcome I'll do my best to keep the responses quick for you as it's shaping up to be a busy day.

 

Let me try to recreate your note:

• You do not have previous versions of Roxio software installed: From what you have described it does sound like you had some Roxio apps presinstalled on your Dell machine (DLA and RecordNow are the clues I'm looking at as Easy VHS to DVD doesn't include those).
• You want to keep PhotoShow 5: Let me look into this.
• The removal process of the registry/MS utility and tinkering in there is a bit freaky and you don't want muck anything up: the clean install process while long, is very effective and safe if followed exactly. However, I understand your hesitation.

 

Question: if we were able to save Photoshow 5, would you be willing to give the clean install a shot?

 

Jon

 

[jonatsonic]

Yes. If I could save my Roxio PhotoShow 5 application, I would definitely be willing to give the clean install process a shot. I really do want to see this Roxio Easy VHS to DVD product work. Thank you.

 

Martynor

 

Hi Martynor -

 

I did some poking around and got back the following:

 

You can redownload Photoshow5 at any time as long as you're a current subscriber to the service.

 

You can either log into RoxioOnline.com and then go to your My Account page and download from there

 

-OR-

 

Download the installer from here: http://download.simplestar.com/downloads/5...how_5_setup.exe

 

Completing the installation/using the application requires you use the license key available in your original purchase/subscription receipt or on your My Account page.

 

As for Easy VHS to DVD, I'd recommend that you make sure your PhotoShow account is in good standing (see if you can get tot hat My Account page and look for the download) so you can install PhotoShow 5 before doing the clean install of the Roxio products.

 

Let me know if you have any questions,

 

Jon

 

 

[Martynor]

Thank you Jon. I really appreciate your help on this. So far the tech support via the Chat service has not come up with any solutions for me yet. I will check my Roxio account with regard to PhotoShow and make sure I can redownload the application. Then I will pursue the clean install procedure. I will let you know how this goes.

 

Martynor

 

Hi Martynor -

 

I did some poking around and got back the following:

 

You can redownload Photoshow5 at any time as long as you're a current subscriber to the service.

 

You can either log into RoxioOnline.com and then go to your My Account page and download from there

 

-OR-

 

Download the installer from here: http://download.simplestar.com/downloads/5...how_5_setup.exe

 

Completing the installation/using the application requires you use the license key available in your original purchase/subscription receipt or on your My Account page.

 

As for Easy VHS to DVD, I'd recommend that you make sure your PhotoShow account is in good standing (see if you can get tot hat My Account page and look for the download) so you can install PhotoShow 5 before doing the clean install of the Roxio products.

 

Let me know if you have any questions,

 

Jon

 

[Martynor]

Hello fellow Roxio Easy VHS to DVD users out there who are having trouble with this software. I performed the clean install that Roxio tech support recommended I perform yesterday 3/26/09 with no success. The instructions had me disable my startup programs in MSConfig, remove the VHS to DVD software, download MS Windows Installer Clean Up Utility and remove all Roxio, Sonic, EMC, or Smartsound programs including Roxio Easy VHS to DVD and DirectXInstallService, delete 9 folders under Program Files and Documents and Settings, empty my recycle bin, make a copy of my registry and then remove specific keys located in "regedit", restart my computer and reinstall the Roxio Easy VHS to DVD software.

 

Unfortunately when I opened the software again, my computer once again froze up and the software just hung. For some reason this software is having a very bad affect on my PC because I find that I have to do a hard boot every time. Even when I attempt to close the software with Task Manager, it sometimes will close but not easily and the computer just doesn't seem to work right, so I end up performing the hard boot. I'm still in need of help to try and get this software to work.

 

Question: even though the system requirements are listed on the box for this software, has anyone found that other requirements are actually needed to make this software work. I'm thinking that maybe my system is not powerful enough to run the software. I am running a Dell Dimension DXP061, Intel ® Core 2 CPU, 6600 @ 2.4 GHz, 2.00 GB of RAM. The requirments indicate that you should have Internet Explore 7 and I'm using 6. Could this be causing this major problem?

 

Hello Jon. I sent the following message out today 3/27/09:

 

Hello fellow Roxio Easy VHS to DVD users out there who are having trouble with this software. I performed the clean install that Roxio tech support recommended I perform yesterday 3/26/09 with no success. The instructions had me disable my startup programs in MSConfig, remove the VHS to DVD software, download MS Windows Installer Clean Up Utility and remove all Roxio, Sonic, EMC, or Smartsound programs including Roxio Easy VHS to DVD and DirectXInstallService, delete 9 folders under Program Files and Documents and Settings, empty my recycle bin, make a copy of my registry and then remove specific keys located in "regedit", restart my computer and reinstall the Roxio Easy VHS to DVD software.

 

Unfortunately when I opened the software again, my computer once again froze up and the software just hung. For some reason this software is having a very bad affect on my PC because I find that I have to do a hard boot every time. Even when I attempt to close the software with Task Manager, it sometimes will close but not easily and the computer just doesn't seem to work right, so I end up performing the hard boot. I'm still in need of help to try and get this software to work.

 

Question: even though the system requirements are listed on the box for this software, has anyone found that other requirements are actually needed to make this software work. I'm thinking that maybe my system is not powerful enough to run the software. I am running a Dell Dimension DXP061, Intel ® Core 2 CPU, 6600 @ 2.4 GHz, 2.00 GB of RAM. The requirments indicate that you should have Internet Explore 7 and I'm using 6. Could this be causing this major problem?

 

Thank you Jon. I really appreciate your help on this. So far the tech support via the Chat service has not come up with any solutions for me yet. I will check my Roxio account with regard to PhotoShow and make sure I can redownload the application. Then I will pursue the clean install procedure. I will let you know how this goes.

 

Martynor

 

[jonatsonic]

Hi Martynor -

 

Ugh. Sorry that didn't work.

 

If you haven't already, do a complete Windows Update and update to IE7. I'd also update Windows Media Player and DirectX for good measure as a priority.

 

Also, as mentioned in the first steps of the clean install instructions, try booting up with your start up items off. All of them and see if that will help launch the software after applying the updates.

 

Let me know how it goes,

 

Thanks,

 

Jon

[Martynor]

Thanks Jon. I actually did boot up the software with the startup programs disabled with no sucess. I will make sure and pursue the updates but can you tell me why I would need to have IE7. What part exactly does it play in the operation of the VHS to DVD software? Thanks.

 

Martynor

 

Hi Martynor -

 

Ugh. Sorry that didn't work.

 

If you haven't already, do a complete Windows Update and update to IE7. I'd also update Windows Media Player and DirectX for good measure as a priority.

 

Also, as mentioned in the first steps of the clean install instructions, try booting up with your start up items off. All of them and see if that will help launch the software after applying the updates.

 

Let me know how it goes,

 

Thanks,

 

Jon

 

[jonatsonic]

Thanks Jon. I actually did boot up the software with the startup programs disabled with no sucess. I will make sure and pursue the updates but can you tell me why I would need to have IE7. What part exactly does it play in the operation of the VHS to DVD software? Thanks.

 

Martynor

Sure, Martynor. It's basically for the Online section of the program that connects directly to the internet. In theory, it shouldn't matter. If you are hesitant to go to IE7, then try the other updates first.

 

Thanks,

 

Jon

[Martynor]

I unfortunately could not get the Roxio Easy VHS to DVD software to work on my computer without it causing my computer to continue to crash. This occurred even after I performed a clean install and several other troubleshooting techniques. I have uninstalled the software and returned the product to the store where I purchased it. I have since purchased VHS to DVD 3.0 Deluxe, a honestech product, and have had no issues installing this product or converting my VHS tapes to DVD. I am not very happy that I've had to spend to much time trying to resolve this issue. Thank you very much, though, for trying to assist me. The Roxio Easy VHS to DVD product looked very promising but too many glitches to have to deal with. I am very happy, though, with my Roxio PhotoShow 5 product and will continue to support Roxio whenever possible.

 

Martynor.