Media Manager Cannot Load

[Aehra]

So i have a BB pearl, i've had it for three months now and i've never had a problem with my media manager...until now...since i first put music on my BB i haven't updated but now i try to add new media and i open up the desktop manager but it won't let me open the media manager at all it says

"Image File " file::C:/Program Files/Common File/Roxio Shared/9.0/Common Resources/Shared/Generic/Images/About_RIM_Background.png" cannot be loaded..then it says Image File " file::C:/Program Files/Roxio/Media Manager 9/Resources/Default/Generic/Images/AboutMM.png" cannot load

and of course after that my windows error report pops up with Media Manager9 Module has encountered a problem and needs to close. I have not altered any of these files or anything since i installed the program, i have however since encountering this problem uninstalled and reinstalled the desktop manager with the same persisting problem.

Please help.

[ogdens]

So i have a BB pearl, i've had it for three months now and i've never had a problem with my media manager...until now...since i first put music on my BB i haven't updated but now i try to add new media and i open up the desktop manager but it won't let me open the media manager at all it says

"Image File " file::C:/Program Files/Common File/Roxio Shared/9.0/Common Resources/Shared/Generic/Images/About_RIM_Background.png" cannot be loaded..then it says Image File " file::C:/Program Files/Roxio/Media Manager 9/Resources/Default/Generic/Images/AboutMM.png" cannot load

and of course after that my windows error report pops up with Media Manager9 Module has encountered a problem and needs to close. I have not altered any of these files or anything since i installed the program, i have however since encountering this problem uninstalled and reinstalled the desktop manager with the same persisting problem.

Please help.

 

Contact BB it is their OEM version of Roxio, they provide all support for their product.