My own little rant

[carver76]

I have done everything by the book. I mean everything, you cannot ask me to do something that i havn't already tried and i am geting really upset with this stupid ..................installation. nothing i do will allow this cpu to recognize that little frigging usb 2861. all i can do now is try to convince the retailer that the little f...........ker is none functional. Like they are going to care. somebody please answer this and calm me down.....................i don't know if i can go on....................I keep reading all the suggestions by youall and it is driving me crazy. this is not rocket science. it is easy to install software, and it should be getting easier not more difficult. I think ROXIO has brought down the big one with this. they need to go back to the drawing board. this is unbelievable to say the least. You should not need a support group like this has grown into to provide a little assistance. I think i will be returning this little package to the retailer and asking (him/her ) to place it somewhere personally uncomfortable, and refunding my money. I will then take all that dinero and buy me a big Mac. and maybe a coke............Now, how do I send this little love message??

[fvlmasl2]

I had a simular issue. i could not load the software thus the USB device was not recognized. i disabled my Kaspersky Anti-Virus and it loaded fine after that.

 

-fvlmasl2

[carver76]

I have no Anti Virus software. and no problems loading the Easy VHS to DVDE softrware. everything works normally even when i click on the desktop icon to start the program. then the video movies, then the plug and burn. then the spinning arrow. it loads and but does not recognize any device at all. nothing.

[bgj]

I have done everything by the book. I mean everything, you cannot ask me to do something that i havn't already tried and i am geting really upset with this stupid ..................installation. nothing i do will allow this cpu to recognize that little frigging usb 2861. all i can do now is try to convince the retailer that the little f...........ker is none functional. Like they are going to care. somebody please answer this and calm me down.....................i don't know if i can go on....................I keep reading all the suggestions by youall and it is driving me crazy. this is not rocket science. it is easy to install software, and it should be getting easier not more difficult. I think ROXIO has brought down the big one with this. they need to go back to the drawing board. this is unbelievable to say the least. You should not need a support group like this has grown into to provide a little assistance. I think i will be returning this little package to the retailer and asking (him/her ) to place it somewhere personally uncomfortable, and refunding my money. I will then take all that dinero and buy me a big Mac. and maybe a coke............Now, how do I send this little love message??

 

I agree this is some jive software!

[bimicher]

I agree this is some jive software!

 

So you really like it

[gaper1]

I have done everything by the book. I mean everything, you cannot ask me to do something that i havn't already tried and i am geting really upset with this stupid ..................installation. nothing i do will allow this cpu to recognize that little frigging usb 2861. all i can do now is try to convince the retailer that the little f...........ker is none functional. Like they are going to care. somebody please answer this and calm me down.....................i don't know if i can go on....................I keep reading all the suggestions by youall and it is driving me crazy. this is not rocket science. it is easy to install software, and it should be getting easier not more difficult. I think ROXIO has brought down the big one with this. they need to go back to the drawing board. this is unbelievable to say the least. You should not need a support group like this has grown into to provide a little assistance. I think i will be returning this little package to the retailer and asking (him/her ) to place it somewhere personally uncomfortable, and refunding my money. I will then take all that dinero and buy me a big Mac. and maybe a coke............Now, how do I send this little love message??

 

what exactly have you tried? It would be helpful to provide the steps you have tried before anyone can provide any advice

[ogdens]

I have done everything by the book. I mean everything, you cannot ask me to do something that i havn't already tried and i am geting really upset with this stupid ..................installation. nothing i do will allow this cpu to recognize that little frigging usb 2861. all i can do now is try to convince the retailer that the little f...........ker is none functional. Like they are going to care. somebody please answer this and calm me down.....................i don't know if i can go on....................I keep reading all the suggestions by youall and it is driving me crazy. this is not rocket science. it is easy to install software, and it should be getting easier not more difficult. I think ROXIO has brought down the big one with this. they need to go back to the drawing board. this is unbelievable to say the least. You should not need a support group like this has grown into to provide a little assistance. I think i will be returning this little package to the retailer and asking (him/her ) to place it somewhere personally uncomfortable, and refunding my money. I will then take all that dinero and buy me a big Mac. and maybe a coke............Now, how do I send this little love message??

 

I guess you will have to call Tech Support, 1-877-769-4601.