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lilewis

No Drive Detected

Question

My 6 month old Dell XPS M1530 Vista 64 bit pc came with a CD/DVD Blu-Ray R/W drive and Roxio Creator Premier pre-installed.

Although Microsoft Explorer recognizes the drive and will write to it, Roxio tells me "no drive detected".

 

What do I have to do to get Roxio to detect the drive?

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Try # 6 in my signature.... Drive Not Recognized By Roxio.

 

cd

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Try # 6 in my signature.... Drive Not Recognized By Roxio.

 

cd

 

Tried that... Didn't work.

It's Roxio Blu-Ray 10.2 in case that makes any difference.

 

Any other ideas?

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Tried that... Didn't work.

It's Roxio Blu-Ray 10.2 in case that makes any difference.

 

Any other ideas?

 

 

Did you follow directions and reboot the PC?

 

Is it a secret where and who it came from, your OEM Roxio Blu-Ray 10.2 version?

 

cd

Edited by cdanteek

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Tried that... Didn't work.

It's Roxio Blu-Ray 10.2 in case that makes any difference.

 

Any other ideas?

 

 

 

Did you follow directions and reboot the PC?

 

Is it a secret where and who it came from, your OEM Roxio Blu-Ray 10.2 version?

 

cd

 

I did reboot.. but I didn't save the exe to the desktop first. I saved it to a default "Downoad" directory.

I wouldn't think that would me a difference, though,

And nope it's no secret... It was on the laptop when I bought it brand new from Best Buy.

 

BTW the instructions say it needs to be unzipped, but what I downloaded was an exe file that self installed.

Edited by lilewis

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I did reboot.. but I didn't save the exe to the desktop first. I saved it to a default "Downoad" directory.

I wouldn't think that would me a difference, though,

And nope it's no secret... It was on the laptop when I bought it brand new from Best Buy.

 

BTW the instructions say it needs to be unzipped, but what I downloaded was an exe file that self installed.

 

 

It don't matter where you saved it, did you navigate to it and "Double click the .exe installer and follow the on screen instructions."?

 

cd

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Yes.... of course lol

 

Shall I try it again, or try the other version next?

 

 

Yes, try the version Larry pointed you to, that one you need to unzip before running the .exe, then reboot.

 

cd

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Didn't work either. And yes I did extract then install.

 

 

I still have the install Disk (still unopened) that came with the pc, and I suppose that's my only option now.

Can I reinstall over the original program or do I have to uninstall Roxio first?

 

 

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See if you have a repair option in add remove programs, might need the disc in a drive.

 

If you try a re-install use the clean uninstall re-install procedure for your operating system in my signature...

 

That should be # 13 or 14, print it out and follow it to the letter, don't add anything and don't skip anything!

 

cd

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ok

printed out 3 pgs... will try to reinstall per directions.

 

Uninstall/reinstall went ok.. A few minutes of concern when the uninstall seemed to take a very long time at EMCGadgets, and again after re-install the pc took about 10-15 minutes to shut down before the last reboot.

 

BUT... when I opened Roxio it now sees the blu-ray drive.

 

Thanks to both of you for your help and guidance.

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