Jump to content
Roxio Community
  • 0

No Disc

judymattox

Asked by judymattox,

Question

judymattox Rookie

judymattox

Posted
Posted

I am having the same trouble trying to burn a disc..........i've tried CD-R and DVD+R.......my burner info is: TSSTcorp DVD+-RW TS-H553A also IDE\CDROMTSSTCORP_DVD+-RW TS-H553A.......i downloaded the imgburn and tried but msg continues to state i have no disc........what more can i do???........thanks judy

Link to comment
Share on other sites

22 answers to this question

Recommended Posts

judymattox Rookie

judymattox

Posted
  • Author
Posted
The media that you purchased is junk. Throw it in the garabage, and get Verbatim media, and give that a try.

 

Also, go to your burner's manufacturer's website, and see if there is a firmware update for your burner. If so, download it, and install it.

ok, i did all of the above..........there is no firmware update listed..........i tried a Verbatim brand DVD and get the same message....

at the risk of exposing my computer ignorance, let me tell you what I think is (not) happening: you know how, when you put any disc into a player/recorder and push in the tray, you hear this whirrling/spinning sound for a few seconds like the computer is trying to find out what to do with the disc?........that's not happening anymore......when i push in the tray, loaded with media or not, there is no whirrling/spinning sound at all............ just like sliding the tray into a dead machine............does that give you any useful information????

Link to comment
Share on other sites
bimicher Digital Guru

bimicher

Posted
Posted
ok, i did all of the above..........there is no firmware update listed..........i tried a Verbatim brand DVD and get the same message....

at the risk of exposing my computer ignorance, let me tell you what I think is (not) happening: you know how, when you put any disc into a player/recorder and push in the tray, you hear this whirrling/spinning sound for a few seconds like the computer is trying to find out what to do with the disc?........that's not happening anymore......when i push in the tray, loaded with media or not, there is no whirrling/spinning sound at all............ just like sliding the tray into a dead machine............does that give you any useful information????

 

Does Windows Explorer see the disc?

Link to comment
Share on other sites
grandpabruce Digital Guru

grandpabruce

Posted
Posted
not sure how to tell??...........if you mean when i open My Computer/Devices with Removable Storage and double click the DVD-RW D, it does not show that there is a disc in there........

 

 

You can try one final thing, and if it doesn't work, you may need to get a new burner.

 

Go back into Device Manager. Click on the + to the left of IDE ATA/ATAPI Controllers. Right click on the Secondary IDE Channel, and click on Properties. Click on Advanced Settings. Under one of the Current Transfer Mode boxes, it should read Ultra DMA 2, 3, or 4. If it reads PIO, then there is a problem.

 

At any rate, back out of the Advanced Settings, right click on that Secondary IDE Channel, and select uninstall, then apply/ok. Reboot, and see if you can burn a disc.

 

If you can't, open your computer and see if the cables are secured. If they are, then it would appear your burner is dead, and you need a new one.

Link to comment
Share on other sites
judymattox Rookie

judymattox

Posted
  • Author
Posted
You can try one final thing, and if it doesn't work, you may need to get a new burner.

 

Go back into Device Manager. Click on the + to the left of IDE ATA/ATAPI Controllers. Right click on the Secondary IDE Channel, and click on Properties. Click on Advanced Settings. Under one of the Current Transfer Mode boxes, it should read Ultra DMA 2, 3, or 4. If it reads PIO, then there is a problem.

 

At any rate, back out of the Advanced Settings, right click on that Secondary IDE Channel, and select uninstall, then apply/ok. Reboot, and see if you can burn a disc.

 

If you can't, open your computer and see if the cables are secured. If they are, then it would appear your burner is dead, and you need a new one.

just to be sure i'm doing this correctly, 1 i right click on my computer and choose Manage....from that screen saying computer management i see 3 functions 1) system tools 2) storage and 3) services and applications........under storage is the option of removable storage and when i try to click it open i get the msg "the service cannot be started, either because it is disabled or because it has no enabled devices associated with it. This snapin's display may beinconsistant with the removable storage system. If the problem persists, please restart the plug-in."

 

The device manager is showing under the System Tools category and has no + in front of it.....clicking on it bring up the "library" which lists " computer, disk drives, display adaptors etc, including the DVD/CD-ROM drives, but i find nothing that says "IDE ATA/ATPA controllers.............am i looking in the wrong place????

Link to comment
Share on other sites
Jim_Hardin Digital Guru

Jim_Hardin

Posted
Posted
just to be sure i'm doing this correctly, 1 i right click on my computer and choose Manage....from that screen saying computer management i see 3 functions 1) system tools 2) storage and 3) services and applications........under storage is the option of removable storage and when i try to click it open i get the msg "the service cannot be started, either because it is disabled or because it has no enabled devices associated with it. This snapin's display may beinconsistant with the removable storage system. If the problem persists, please restart the plug-in."

 

The device manager is showing under the System Tools category and has no + in front of it.....clicking on it bring up the "library" which lists " computer, disk drives, display adaptors etc, including the DVD/CD-ROM drives, but i find nothing that says "IDE ATA/ATPA controllers.............am i looking in the wrong place????

Let’s try it by the numbers – Control Panel

 

1. System

2. Hardware

3. Device Manager

4. DVD/CD-ROM drives

 

What does it have to say?

 

post-39730-1240602655.jpg

Link to comment
Share on other sites
grandpabruce Digital Guru

grandpabruce

Posted
Posted
under LCSI and RAID controllers i have:

 

Intel® ICH8R/DO/DH SATA RAID Controller

 

does that give you any more information???

 

Do you have a listing for IDE ATA/ATAPI Controllers? If so, take a look at the attached image, in Jim's post. Now that you know how to get to Device Manager, go back to my last post, and do what I suggested you do.

Link to comment
Share on other sites
judymattox Rookie

judymattox

Posted
  • Author
Posted
Do you have a listing for IDE ATA/ATAPI Controllers? If so, take a look at the attached image, in Jim's post. Now that you know how to get to Device Manager, go back to my last post, and do what I suggested you do.

There is NOTHING by that name listed........i wish i knew how to "take a picture" of it to paste on here like Jim did, but i don't................all that is there is:

computer

disk drives

display adapters

dvd/cd-rom drives

human interface devices

imaging devices

keyboards

mice and other pointing devices

modems

monotors

network adapters

processors

SCSI and RAID controllers

Sound, video and game controlers

System devices

Universal serial bus controllers

 

Thats ALL

 

 

Link to comment
Share on other sites
cdanteek Digital Guru

cdanteek

Posted
Posted
That would not make any difference:

 

It still has one.

 

What doesn't make a difference, It still has one?

 

What your showing is a SATA Dell Mother Board that might have a IDE Header but it's set in the bios to run in IDE mode.

 

Now if you change view to devices by connection, you can sort out what things are...

 

post-97-1240662621.jpg

 

cd

 

Link to comment
Share on other sites
grandpabruce Digital Guru

grandpabruce

Posted
Posted
I am having the same trouble trying to burn a disc..........i've tried CD-R and DVD+R.......my burner info is: TSSTcorp DVD+-RW TS-H553A also IDE\CDROMTSSTCORP_DVD+-RW TS-H553A.......i downloaded the imgburn and tried but msg continues to state i have no disc........what more can i do???........thanks judy

 

Go to Device Manager, and Uninstall your burner. Right click on the burner entry, and select Uninstall. Reboot your computer, and see if it works.

 

If not, we can try the next step.

Link to comment
Share on other sites
judymattox Rookie

judymattox

Posted
  • Author
Posted
Go to Device Manager, and Uninstall your burner. Right click on the burner entry, and select Uninstall. Reboot your computer, and see if it works.

 

If not, we can try the next step.

 

nope, that didn't work either.......still get the msg: device not ready (medium not present - tray closed)

Link to comment
Share on other sites
judymattox Rookie

judymattox

Posted
  • Author
Posted
Okay, try downloading the PX engine, and installing it. You can find it here:

 

http://kb.roxio.com/search.aspx?URL=/conte...0GN&PARAMS=

 

BTW, what brand of media are you using?

OK, i downloaded and installed PX engine YESTERDAY before I began looking for help, so that's been done and apparently didn't work either................

CD_R is K Hypermedia and DVD+R is from Staples

 

(by the way......i visited vietnam for a month this past fall and see you are a vietnam vet.......)

Link to comment
Share on other sites
grandpabruce Digital Guru

grandpabruce

Posted
Posted
OK, i downloaded and installed PX engine YESTERDAY before I began looking for help, so that's been done and apparently didn't work either................

CD_R is K Hypermedia and DVD+R is from Staples

 

(by the way......i visited vietnam for a month this past fall and see you are a vietnam vet.......)

 

The media that you purchased is junk. Throw it in the garabage, and get Verbatim media, and give that a try.

 

Also, go to your burner's manufacturer's website, and see if there is a firmware update for your burner. If so, download it, and install it.

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

Go to question listing
×
×
  • Create New...