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Video Wave 7


setaynivek

Question

I bought VW7 because the PDF stated it was compatible with MP4. It isn't. I have raised web tickets and even spoken once (at my cost overseas) to get a response and a refund yet Roxio appear to be deaf when it comes to giving money back. I now have Ulead so I do not need two. Has any one any suggestions on how I might get someone at Roxio to pay attention to a really unhappy ex customer.

 

If Roxio are listening, the ticket number is 172968 and was posted 6th April.

 

Thankyou and any help is welcome.

 

Unhappy from England :)

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Take it back to where you bought it. You will not have any luck getting a satisfactory response here. Roxio seldom visits.

 

I bought VW7 because the PDF stated it was compatible with MP4. It isn't. I have raised web tickets and even spoken once (at my cost overseas) to get a response and a refund yet Roxio appear to be deaf when it comes to giving money back. I now have Ulead so I do not need two. Has any one any suggestions on how I might get someone at Roxio to pay attention to a really unhappy ex customer.

 

If Roxio are listening, the ticket number is 172968 and was posted 6th April.

 

Thankyou and any help is welcome.

 

Unhappy from England :)

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