Emc 10 Error Code: 0652

[caulford]

Greetings,

I purchased this program from Best Buy last year sometime. I installed it on my Vista Home Premium(64 bit) machine just fine. I had a hard drive crash last week, so I decided to upgrade to Vista Ultimate. Now trying to install on the same machine, after a clean windows install, & once it starts the install I get the error code: 0652. Can someone help? I tried support, & they tell me that only have me registered for EMC 9, which is incorrect, but now they have decided not to update my ticket with a responce (as in, if we ignore him, he will go away).

 

Thanks

Craig

[cdanteek]

I purchased this program from Best Buy last year sometime

 

Go here top right 'My Account' and sign in. If your not registered, register the product. http://www.roxio.com/enu/default.html

 

What product did you purchase from Best Buy?

 

cd

[Jim_Hardin]

You asked for help from tech support and they answered. But you decided not to update your info and hope they will go away?

 

I am having trouble connecting the dots with that reaction…

 

[caulford]

Go here top right 'My Account' and sign in. If your not registered, register the product. http://www.roxio.com/enu/default.html

 

What product did you purchase from Best Buy?

 

cd

I purchased Easy Media Creator 10

 

You asked for help from tech support and they answered. But you decided not to update your info and hope they will go away?

 

I am having trouble connecting the dots with that reaction…

 

but now they have decided not to update my ticket with a response (as in, if we ignore him, he will go away).

 

I did update my ticket, they did not respond. And my product is registered.

 

Craig