Cannot Play Dvd's

[IrwinII]

I am having the same problem as RonRock in another thread. I am quoting him here as it is the same problem I am having.

 

"Something has happened. When I open Windows Media Player to view a video. I get an installer open up and attempts to configure Sonic CinePlayer Pack. It runs to a point where it can not find a folder "CPDECPACK.msi" it searches my Temp folder and it is not there. I can cancel out and WMP works but how can I fix this? I have found Sonic CinePlayer in Add and Remove Programs in Control Panel, it has a Repair option. When I attempt a repair I see the same installer error. How can I find a working version of CPDECPACK.msi?"

 

I believe the problem began when I installed Media Manager for my Blackberry. I later installed my Blackberry Desktop Manager without Media Manager because of the conflicts with the Roxio programs already installed on the pc. I have Roxio Creator 9 XE which came installed on my pc from Dell. Dell support has ended and I cannot find the installation files for this program anywhere on my pc or on the discs that came from Dell.

 

How should I proceed at this point? How do I get the files I need to reinstall the program?

[sknis]

I am having the same problem as RonRock in another thread. I am quoting him here as it is the same problem I am having.

 

"Something has happened. When I open Windows Media Player to view a video. I get an installer open up and attempts to configure Sonic CinePlayer Pack. It runs to a point where it can not find a folder "CPDECPACK.msi" it searches my Temp folder and it is not there. I can cancel out and WMP works but how can I fix this? I have found Sonic CinePlayer in Add and Remove Programs in Control Panel, it has a Repair option. When I attempt a repair I see the same installer error. How can I find a working version of CPDECPACK.msi?"

 

I believe the problem began when I installed Media Manager for my Blackberry. I later installed my Blackberry Desktop Manager without Media Manager because of the conflicts with the Roxio programs already installed on the pc. I have Roxio Creator 9 XE which came installed on my pc from Dell. Dell support has ended and I cannot find the installation files for this program anywhere on my pc or on the discs that came from Dell.

 

How should I proceed at this point? How do I get the files I need to reinstall the program?

 

1) Do this.

2) contact Dell.

[IrwinII]

As for the Blackberry, it is running file as I uninstalled the DM with MM and then installed DM WITHOUT MM, but the damage had already been done and I get the message in the original post.

[sknis]

As for the Blackberry, it is running file as I uninstalled the DM with MM and then installed DM WITHOUT MM, but the damage had already been done and I get the message in the original post.

You have a Dell OEM version of the software and you can't re-install because you don't have the disc. Would that not be enough to get you to contact Dell? Roxio doesn't have an installation disc available for the OEM. We are not familiar enough with that OEM product to be of much help (especially with no installation disc.)

 

[Big_Dave]

You might want to try going back to a known good Windows restore point. If you do try it, boot up to safe mode and then do the restore. Everything done (program updates etc.) after the restore point date would most likey have to be done again. Be sure to back up your data.

 

Worst case would be to use Dell's image restore facility to bring your system back to a factory fresh state. Be sure to back up your data.

[IrwinII]

Thanks for the replies. I'll give Dell a call. I had thought I could get a copy of the files I needed from Roxio, but your OEM statement hit me square in the forehead. Duh.

 

Requested a set of backup discs from Dell. We'll see how that goes. Thanks again for your input.