Failure of Sonic Store/Digital River to Provide Correct Plug in Key for Toast 10 Pro HD/Blue-ray

[Eric Engstrom]

Earlier this month I purchased Toast 10 Titanium Pro as well as the download service and the CD. The first serial number key for the software I received with the download was in the wrong format. After multiple attempts to get assistance, I finally got a correct serial number from DigitalRiver that actually worked, but I have never yet been able to receive the serial key code for the HD/Blue-Ray plug in that is included in the premium purchase price package: (http://www.roxio.com/enu/products/toast/pro/overview.html). I have exchanged over 20 emails that appear to be responded to by automated software systems and no real human beings that can read and keep getting messages responses that say my order doesn't exist or, if from SonicStore service, say that I need to contact DigitalRiver or, if from DigitalRiver, say I need to contact SonicStore service. I paid full price for this software several weeks ago and I'm still unable to use the software for the purpose I intended. I've also lost over 5 hours of time trying to get some kind of valid, useful response from someone who actually can comprehend and solve this problem. (All of the support phone numbers for Roxio/SonicStore and DigitalRiver seem to have been disconnected or are no longer in service and you find that out AFTER you gone through a series of looping automated responses that, at the end give you a specific number, but when you call the final number 800-656-5443, they tell you that the number is no longer in service.

 

Anyone have any similar problems? Any ideas as to how to get Roxio/Sonic Store/Digital River to respond properly? I'm about to give up and begin filing complaints with the Better Business Bureau and the State Attorney General's office of consumer affairs.

[Guest ivanatrox]

Hi Eric,

 

Please PM me your order number so that I can investigate the issue.

 

For anyone who has the same issue with your Toast 10 Pro orders, please also PM me with your order number.

 

Thanks

 

Ivan

 

Note: The issue for Eric's order has been resolved.

[Eric Engstrom]

Every thing is working now. Thanks for the help! Much appreciated.