Invalid product key during activation

[Mumble]

Hello,

 

I have a problem when I want to activate my software.

 

I want to convert some video files:

Roxio Creator 9 Home > Video > Convert video files (I use a french version, sorry if it's not exactly the words)

 

Anyway, a window pops up "You must activate your product to use this feature"

I click on ok "connecting..." and "invalid product key".

 

How can I fix this problem??

 

Thanks for your help,

 

Mumble

 

PS: And it's an original version not a cracked one, I bought it in store some years ago. I updated it; I'm using the version 9.1.

 

OS: Windows XP SP3

 

Edit: I just noticed that for every features it asks activation, so I can't use my software. I haven't got this problem before... it may be cause of roxio servers?

[sknis]

Hello,

 

I have a problem when I want to activate my software.

 

I want to convert some video files:

Roxio Creator 9 Home > Video > Convert video files (I use a french version, sorry if it's not exactly the words)

 

Anyway, a window pops up "You must activate your product to use this feature"

I click on ok "connecting..." and "invalid product key".

 

How can I fix this problem??

 

Thanks for your help,

 

Mumble

 

PS: And it's an original version not a cracked one, I bought it in store some years ago. I updated it; I'm using the version 9.1.

 

OS: Windows XP SP3

 

Edit: I just noticed that for every features it asks activation, so I can't use my software. I haven't got this problem before... it may be cause of roxio servers?

 

Try this first.

 

If that doesn't work, try this.

[Mumble]

Try this first.

 

If that doesn't work, try this.

 

Thanks for your help but nothing works.

 

I don't have Easy CD and DVD Creator 6 but Roxio Easy Media Creator 9 so the first option failed.

And the second too, because I can't choose the offline activation and my cd key only has 17 digit product key. ie: XX-XXXXX-XXXXX-XXXXX

 

Other suggestions?

 

Thanks.

 

Mumble

[grandpabruce]

Thanks for your help but nothing works.

 

I don't have Easy CD and DVD Creator 6 but Roxio Easy Media Creator 9 so the first option failed.

And the second too, because I can't choose the offline activation and my cd key only has 17 digit product key. ie: XX-XXXXX-XXXXX-XXXXX

 

Other suggestions?

 

Thanks.

 

Mumble

 

the activation key does not use your Product key number. It uses a number that you get from activateme.com link, because no one, who has posted here, got the orange key to punch in, at the activate me site.

 

It is a bogus Roxio operation that has not worked for 2 years. Your only chance to get up and running, is a clean install.